Here's to help everyone out with their exchanging issues. This lets you get ur issue fixed within 1 hour, no waiting, but only do this if you need it fixed urgently because it'll increase overall delay times for other people.
1. Don't bother waiting for them to call you or message on facebook, they take forever. Just straight call their service number 800 852 6666. They'll take down your details and say they'll call you back. Just tell them you're busy or find an excuse like you're going overseas next week, they'll tell you that you can go down immediately.
2. Go down, take a number at the shop, and just wait for your turn. Once it's your number, just tell them the issue and they'll take down ur details again and help you replace it on the spot. (For those of you without issues, if u want leech the free power bank you can try also coz they dont check xD) They'll ask u to back up, and reset it, then take ur phone. They'll give you a brand new sealed box to ask you check, before they take it to the back to set the warranty and tell you to come back in 30 minutes to 1 hour. It's usually quite fast, so i suggest u can come back after 15 minutes, take a queue number and go stroll for like 15 minutes more instead of waiting there. Then just take ur phone, check everything works etc, download device info Hw to check which screen you got. They'll usually give you the power bank but if you dont get it, just ask them for it.
3. Tadah you're done. Note that for M1 users, the reception for 4G is bad/ non existent, so when you start up your new phone, it might be stuck on the "checking for updates" page or you just simply cant download the app. Just go out of the place and try it again.
With this you can get ur issue fixed within an hour without waiting days for them to call. Do note that if everyone does this the delay might increase because they have more customers. Hope this is helpful for those who need it fixed urgently ^_^ Good luck! Leave a like if it helped
> Edit: edited to say that you can just take ur phone without box or accessories, they wont need it, if they ask just say the person on the phone didnt tell you. You'll basically get a free set of 1) Super charger 2) earphone dongle 3) usb-c earphones 4) transparent case
> Edit 2: If you get an LG screen again (unlikely), then just call them again or just go back and ask for another replacement
