My own experience on the phone exchange...
14/11/18 - collected m20p from hitech from 11.11 purchase
14/11/18 - discovered green bleed
16/11/18 - messaged hw fb - no reply
19/11/18 - walk in to 313 svc centre & left my details
22/11/18 - hw fb replied messaged and asked for details only
24/11/18 - received call from hw fb ask me to go 313 svc to give them my details (nothing on collection). Told them I already walked in myself and gave the details, then the caller ask me to then wait for the call for collection.
27/11/18 - walked in to 313 svc and said recd call from hw to collect phone.
27/11/18 - turned my phone in, 45 mins later collected BOE screen with SN 18B01
Confirmed with hw svc ctr staff warranty continues 24 months from date of purchase.
Hopefully this will be a good set now.
When I was using LG screen, didn't use protector since I was going to exchange phone anyways, now that I got BOE screen, it's likes smooth and gets dirty easier.
When I was there, saw DHL deliver like 10 plus shoebox size parcels. Probably all the m20p
Sent from HUAWEI LYA-L29 using GAGT