It is definitely not acceptable. Why not bring it down to the service center in Changi to make some noise.sorry.... i prefer to go through proper channel so as not to fault anyone... Thanks for your kindness but i dun wish to get anyone into trouble.
Raised my problem again today, this time getting a bit piss of during the call. will follow up with a call everyday.
Trying using an older driver now.
if a service engineer does not turn up for the appointment is still acceptable?
IBM ThinkPad Users' Group
- Thread starter Qingrong
- Start date
Thanks bro. So it can be done after all.
Will give a call tomorrow. My X61 4 cell battery has died after about 150 charges over a period of 2 years. No complaints though.
dasanyuan,
paiseh to trouble you.
What's the Thinkpad general hotline number?
Also, what's the address of the service centre for Thinkpads? Can't find in Lenovo website. Seems like it trys to deter customers from seeking aftersales service. Hee!
paiseh to trouble you.
What's the Thinkpad general hotline number?
Also, what's the address of the service centre for Thinkpads? Can't find in Lenovo website. Seems like it trys to deter customers from seeking aftersales service. Hee!
dasanyuan, I've got the number. Thanks.
Called and a automated reply kicked in saying that operating hours from 9 - 6pm and please avoid calling during lunch time. I called at 12 noon. So probably the sole CSO must have gone for lunch. Isn't these aftersales supposed to be opened during official hours unless there's only 1 person manning. If so, that's very bad for a company like Lenovo.
The automated reply also said operator busy and to wait. At the end of the message after directing the caller to email, it cuts off, leaving the caller no opportunity to wait for CSO to answer phone.
To put it bluntly, the after sales for the parts department is seriously lacking.
The opposite is true for aftersales dept where a CSO picked up the phone after a few rings to direct me to the parts sales dept.
Seems like the departments are working independently of one another.
If only I can order my battery online just like in USA.
I won't boycott Lenovo though cos I believe most companies' employees are similar to Lenovo's employees. Not motivated?
Dasanyuan, you are a model employee. If given the opportunity, I will write in and commend you for providing service on HWZ.
Same for Ken. You belong to sales department but chip in on this thread.
Called and a automated reply kicked in saying that operating hours from 9 - 6pm and please avoid calling during lunch time. I called at 12 noon. So probably the sole CSO must have gone for lunch. Isn't these aftersales supposed to be opened during official hours unless there's only 1 person manning. If so, that's very bad for a company like Lenovo.
The automated reply also said operator busy and to wait. At the end of the message after directing the caller to email, it cuts off, leaving the caller no opportunity to wait for CSO to answer phone.
To put it bluntly, the after sales for the parts department is seriously lacking.
The opposite is true for aftersales dept where a CSO picked up the phone after a few rings to direct me to the parts sales dept.
Seems like the departments are working independently of one another.
If only I can order my battery online just like in USA.
I won't boycott Lenovo though cos I believe most companies' employees are similar to Lenovo's employees. Not motivated?
Dasanyuan, you are a model employee. If given the opportunity, I will write in and commend you for providing service on HWZ.
Same for Ken. You belong to sales department but chip in on this thread.
dasanyuan
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buddies out there. i get wat u mean totally. i understand from a consumer point of view. ok
i'll just refresh wat to call n stuff k. 800-6011-343 is a general technical helpline number. to log in a call, press 1 alright. then there will be some automated msg or something regarding bsod or networking error or something. then after that another prompt will be saying for ALL machines press 2. so thats when u press 2 to log in a call to create a job regarding ur machine.
for general questions for the service center or follow up regarding status of machine that was sent in thru parkview or directly changi itself is 1800-418-9933. this number can also be used to refer to PART SALES as in ur case (ginseng)
for westwest1 i would like to know who's the service engineer handling ur case. because its impt for me to check with him wat has happened + y dint he turn up and stuff. most impt is to find a solution not a substitution to it. u know wat i mean?
and also. pls note, service center @ changi is open from 9-7.30. mon-fri. u can come down on lunch time too. there will be cust service reps to help u.
for parkview its 9-5 mon - fri however lunch 1.30-2.30 there is NO ONE. alright. and sat its open 9-12.30pm.
so guys, remember as on the website of lenovo, when u click service provider for ur particular machine. WE (changi + parkview) handle THINKPADS, N, V series. for all other lenovo products, PLS GO TO MEGALINK. or click the link on the website.
and if u ever encounter a case that a RESELLER told u to bring ur IDEAPAD or NON RELATED THINKPAD, N, V series to us. pls let us know so i can escalate to higher management.
THANK YOU SO MUCH!!
i'll just refresh wat to call n stuff k. 800-6011-343 is a general technical helpline number. to log in a call, press 1 alright. then there will be some automated msg or something regarding bsod or networking error or something. then after that another prompt will be saying for ALL machines press 2. so thats when u press 2 to log in a call to create a job regarding ur machine.
for general questions for the service center or follow up regarding status of machine that was sent in thru parkview or directly changi itself is 1800-418-9933. this number can also be used to refer to PART SALES as in ur case (ginseng)
for westwest1 i would like to know who's the service engineer handling ur case. because its impt for me to check with him wat has happened + y dint he turn up and stuff. most impt is to find a solution not a substitution to it. u know wat i mean?
and also. pls note, service center @ changi is open from 9-7.30. mon-fri. u can come down on lunch time too. there will be cust service reps to help u.
for parkview its 9-5 mon - fri however lunch 1.30-2.30 there is NO ONE. alright. and sat its open 9-12.30pm.
so guys, remember as on the website of lenovo, when u click service provider for ur particular machine. WE (changi + parkview) handle THINKPADS, N, V series. for all other lenovo products, PLS GO TO MEGALINK. or click the link on the website.
and if u ever encounter a case that a RESELLER told u to bring ur IDEAPAD or NON RELATED THINKPAD, N, V series to us. pls let us know so i can escalate to higher management.
THANK YOU SO MUCH!!
Dasanyuan
My apologizes, I understand you trying to help me out in this case to talk to the service engineer. But as a large company like yours, going thru a proper channel is essential. You also do not want your internal to fight over such cases.
I believe you as a IBM employee should understand these values more clearly than us as a customer.
My apologizes, I understand you trying to help me out in this case to talk to the service engineer. But as a large company like yours, going thru a proper channel is essential. You also do not want your internal to fight over such cases.
I believe you as a IBM employee should understand these values more clearly than us as a customer.
Chua Zhiming
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was gonna get a T410 , but after reading the last 5 pages , i think i better get a X201 instead. 
dasanyuan
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hmmm i no comments. because if the engineer is new, n not taught properly we should teach him. however if he's been there for quite some time and still like that then he should be reminded... u know wat i mean? its not a fight or wat. we need to minimize the problems i feel at the end of the day. cust happy we also happy.
dasanyuan
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was gonna get a T410 , but after reading the last 5 pages , i think i better get a X201 instead.
alot of users say after using x60, x61 then change to a bigger screen like x301 t400s. they are not used to it. lol i dunno man. but all i can say is intel's i processor + win 7 lenovo preload seems to be quite a good match.
my system is being pick up tomolo and replaced with a loan set while letting your guys test it.
Actually if you ask me to change my T400 to X201, I would also not be able to get use to it.
1) Smaller screen on the X201
2) Lower screen resolution on the X201
Good luck to you. Hope the engineers gets the root of the problem and solve it once and for all.
IBM employee?
I guess you means Lenovo? IBM no mor making Thinkpad or any notebook. They do not even run the service center since many years back!
I think they are considered "Contractor".
Service Center if i am not wrong is not run by IBM but this contracted company called ServiceOne.
Correct me if i am wrong.
bro whats the differences your WWAN and the one sold by lenovo themselve, cause they selling the same thing also at the same price you are selling.
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