iOCBC Trading Platform

[snowblaze]

Hmm what is the cost of shares borrowing (SBL)?

Asking as I EPS 10K into securities account last Friday. Borrow around 14k value of shares. Then one week later, I left with only $9.4K (from original $10K) in the cash securities account :O

 

[duhduhduh]

What is this error: GL 009

 

[fatangel]

@OCBC Security, I have one old security account and how do I get access to iOCBC?

 

[fIgHtErKiD]

Ocbc Team, i have enquiries. Called your hotline, pressed some selections, told me all officers are busy. I continue to hold and there was some weird sounds and call was hung up. Seriously??? I tried again and same thing happen? Your hotline is engaged and it auto hang up customer’s call?

 

[OCBC Bank]

Ocbc Team, i have enquiries. Called your hotline, pressed some selections, told me all officers are busy. I continue to hold and there was some weird sounds and call was hung up. Seriously??? I tried again and same thing happen? Your hotline is engaged and it auto hang up customer’s call?

Hi there,

We are terribly sorry for the inconvenience

With the current market conditions we are facing globally, our OCBC Securities hotline is busier than normal

Can we arrange a call to you instead?

Do drop us a private message with your bank registered mobile number, and the type of request you are intending to make.

^DG

 

[Steyr69]

Even in normal times, the OCBC hotline is also busy....lol

Sent from Xiaomi MI A1 using GAGT

 

[OCBC Bank]

Hmm what is the cost of shares borrowing (SBL)?

Asking as I EPS 10K into securities account last Friday. Borrow around 14k value of shares. Then one week later, I left with only $9.4K (from original $10K) in the cash securities account :O

Hi snowblaze,

Please drop us a PM with your bank registered mobile number. Our Securities team will need to look into your account to advise on this.

We will arrange for them to give you a call.

^DG

 

[OCBC Bank]

What is this error: GL 009

Hi duhduhduh,

This error occurs when a non-trading day such as Saturday or Sunday is indicated as the end day to the good till date order. You may wish to re-adjust the date to the nearest trading day.

^DG

 

[OCBC Bank]

@OCBC Security, I have one old security account and how do I get access to iOCBC?

Hi fatangel,

Please drop us a PM with your bank registered mobile number. Our Securities team will need to look into your account to advise on this.

We will arrange for them to give you a call.

^DG

 

[OCBC Bank]

Even in normal times, the OCBC hotline is also busy....lol

Sent from Xiaomi MI A1 using GAGT

Hi Steyr69,

If there is anything that we can help you with, or if you would require a call back from our personal banking / securities colleagues, do drop us a private message.

Thank you.

^DG

 

[smallboi09]

Hi, if I sold my shares on Monday morning, where and when will OCBC transfer the funds to? I am using EPS to pay for shares linked to my DBS account.

I saw in my OCBC banking app that the sum is in my OSPL account. Does it mean I have to transfer it out?

 

[OCBC Bank]

Hi, if I sold my shares on Monday morning, where and when will OCBC transfer the funds to? I am using EPS to pay for shares linked to my DBS account.

I saw in my OCBC banking app that the sum is in my OSPL account. Does it mean I have to transfer it out?

Hi there,

Could you drop us a private message with your bank registered mobile number? We will arrange for our Securities team to give you a call on your queries.

^DG

 

[Pro_sis]

Never ever use iocbc to trade !
Their system always got problem.
I encountered bought shares never updated in my custody holding , end up I couldn’t sell when I about to trade.

The last incident totally unacceptable where my bought share had the split stock but their system never get updated even after 2 working days.
What worse is they penalty me for oversold which apparently is their system delayed in updating !!

Think twice if you want to use them

 

[OCBC Bank]

Never ever use iocbc to trade !
Their system always got problem.
I encountered bought shares never updated in my custody holding , end up I couldn’t sell when I about to trade.

The last incident totally unacceptable where my bought share had the split stock but their system never get updated even after 2 working days.
What worse is they penalty me for oversold which apparently is their system delayed in updating !!

Think twice if you want to use them

Truly sorry to hear this, Pro_sis.

Please drop us a DM with your contact details, so we may have this looked into. Thank you.

^XF

 

[Pro_sis]

Truly sorry to hear this, Pro_sis.

Please drop us a DM with your contact details, so we may have this looked into. Thank you.

^XF

Thanks for the reply.
I’m not able to send DM, please drop me a msg at joyce_chua82@hotmail.com
I’m truly disappointed with how iocbc resolve the dispute , sent 2x emails to customer service and no reply at all !

 

[OCBC Bank]

Thanks for the reply.
I’m not able to send DM, please drop me a msg at joyce_chua82@hotmail.com
I’m truly disappointed with how iocbc resolve the dispute , sent 2x emails to customer service and no reply at all !

Hi Joyce,

We have dropped you a PM.
Could you see if you are able to reply to it?

Thank you.

^DG

 

[Pro_sis]

Hi Joyce,

We have dropped you a PM.
Could you see if you are able to reply to it?

Thank you.

^DG

Hi，ur CS had contacted me.
Bottom line, iocbc is expecting client to call ur broker everytime to check our custody holding to avoid Client’s losses with your system problem for not having real update on any changes.
Is this realistic with the fluctuation change in the share market especially US trade at midnight time ?
And what’s the point for having self trade function then ?

Note : For those that Want to understand more to avoid losses , please feel free to DM me.

 

[OCBC Bank]

Hi，ur CS had contacted me.
Bottom line, iocbc is expecting client to call ur broker everytime to check our custody holding to avoid Client’s losses with your system problem for not having real update on any changes.
Is this realistic with the fluctuation change in the share market especially US trade at midnight time ?
And what’s the point for having self trade function then ?

Note : For those that Want to understand more to avoid losses , please feel free to DM me.

Hi Joyce,

Thank you for your feedback.

If you require any further clarifications, please reach out to your trading representative or our Customer Service.

^DG

 

[sgboy85]

iocbc first timer

Hi guys,

Let say I bought DBS 1000 shares @ $19 on 1st April and DBS 500 shares @ $18 on 15th April. All paid and settled.

If I wish to sell on iocbc app the 500 shares I bought on 15th April, can I do so? Coz in the app I cant seems to only select the 500 shares that I bought. What I can see is only 1500 shares combined. Coz I wish to keep the 1000 shares for long term dividend.

Please advise.

 

[OCBC Bank]

Hi guys,

Let say I bought DBS 1000 shares @ $19 on 1st April and DBS 500 shares @ $18 on 15th April. All paid and settled.

If I wish to sell on iocbc app the 500 shares I bought on 15th April, can I do so? Coz in the app I cant seems to only select the 500 shares that I bought. What I can see is only 1500 shares combined. Coz I wish to keep the 1000 shares for long term dividend.

Please advise.

Hey there

https://portal.iocbc.com/assets/pdf/ospl/iOCBCTradeMobile_UserGuide.pdf

Can you refer to point 10 of the guide? Do let us know if you're able to transact the oder

^Sh