Hi Guys,
Check ur service agreement carefully, especially combo plans.
I kena and pending for Singtel to update me.
My FREE 12 mths amazon prime not reflected and got Singtel to rectify BUT!
The FREE 12 months Viu Premium with any 5G or XO Plus plan sign up got issue!
1. When I added the Viu Premium after 5G, system shows Free 12mths.
2. Order summary did indicate Viu Premium12 mths $5.90 and another line as Viu Premium12 mths -$5.90
I check my service agreement, it's indicated as 12 mths promo but under promo validity it's only dated for 3 mths.
So I contact the CSO again, he check and told me my agreement is correct, it's stated 3 mths.
When I argued with him, he told me 12 mths is only valid for 5G With XO Plus Plan.
I screenshot to him the promo, telling him it's "OR" and not "with" and he might had mistaken it as standalone Viu Premium signup of 12mths free 3 mths promo.
After rounds of checking, guess what he replied me.
He asked if I had been charged by Singtel and ask me to chat again if it happens after 3 mths....zzzzz
Please see your agreement carefully as all will written in black and white with activation date, service contract duration and promo validity from date to date.
He is lazy and just giving a reply by checking the agreement initially and expect customer to chat with another CSO who able to know better and recall the promotion 3 mths later if anything goes wrong.
Check ur service agreement carefully, especially combo plans.
I kena and pending for Singtel to update me.
My FREE 12 mths amazon prime not reflected and got Singtel to rectify BUT!
The FREE 12 months Viu Premium with any 5G or XO Plus plan sign up got issue!
1. When I added the Viu Premium after 5G, system shows Free 12mths.
2. Order summary did indicate Viu Premium12 mths $5.90 and another line as Viu Premium12 mths -$5.90
I check my service agreement, it's indicated as 12 mths promo but under promo validity it's only dated for 3 mths.
So I contact the CSO again, he check and told me my agreement is correct, it's stated 3 mths.
When I argued with him, he told me 12 mths is only valid for 5G With XO Plus Plan.
I screenshot to him the promo, telling him it's "OR" and not "with" and he might had mistaken it as standalone Viu Premium signup of 12mths free 3 mths promo.
After rounds of checking, guess what he replied me.
He asked if I had been charged by Singtel and ask me to chat again if it happens after 3 mths....zzzzz
Please see your agreement carefully as all will written in black and white with activation date, service contract duration and promo validity from date to date.
He is lazy and just giving a reply by checking the agreement initially and expect customer to chat with another CSO who able to know better and recall the promotion 3 mths later if anything goes wrong.
