Yea they once told me it’s alright to reset my iPhone and the eSIM will still be there. I even questioned them and both of them said if it didn’t and I have to pay to get the eSIM installed again then go back to find them. But they were damn confident. Guess what it didn’t stay and it was gone. Couldn’t be bothered to go back to claim the $5 (?) install fee. M1 waived it instead. Even their technicians might not be very good, once I went to the apple orchard to get my phone checked, but end up I didn’t do any repair because it was out of warranty, and when I went back home the phone got into boot loop. Turns out water got into the top speaker because they didn’t seal it back properly, but I got no evidence against that since I brought it home already. I only know about this after going to mr mobile to get it diagnosed and have the Face ID component removed. Almost every iPhone I got has issues, so I pay for AppleCare these days. Even now my iPhone 16 pro battery can’t startup the phone from a dead battery (took 9 hours to get it boot up after many long boot loops), and the battery health die die stay at 80%. Still under warranty until Nov so will see how it goes this time.