iPhone Duo Discussions

[twosix]

My last purchased was iPhone XS Max from HK model come with dual physical sim then I add on after 30++ days before expiry , just normal diagnostic only , otherwise can’t get any warranty in Singapore.

this time iPhone duo plan to add on , because of inner screen replacement cost.

Doesn't iphone has global warranty? But Singapore probably don't have the hk variant in stock.

 

[oric1]

Pre-order Apple online can add AC+ before check out.
Lazada can adding too, make sure you key in correct apple email account as well

but I prefer to buy later within 60 days, unsure I really wanted the iPhone duo , easy to return , if buy direct from Apple Store.

By buying direct from Apple Store, do you mean physical store or online Apple Store?

 

[obichacha]

Doesn't iphone has global warranty? But Singapore probably don't have the hk variant in stock.

basically sg didnt carry any HK model, come with applecare , i think they can send back to hk for replacement.

By buying direct from Apple Store, do you mean physical store or online Apple Store?\

https://www.apple.com/sg/iphone-duo
or walk in orchard apple physical store.

 

[oric1]

https://www.apple.com/sg/iphone-duo
or walk in orchar

Can someone confirm if this is true? If order online and return within 14 days, there's no 100% refund?

Purchased Directly from Apple Online Store (Singapore)​

Unlike Apple's policy in countries like the US or UK, Apple Singapore imposes restocking and open-box fees specifically on iPhones and iPads:

• Opened Box: A 25% open-box fee is deducted from your refund.
• Unopened/Sealed Box: A 15% restocking fee is deducted.
• Return Window: You must initiate the return within 14 calendar days of receiving the item.

 

[ragnarok95]

100% refund.

 

[Jirachi]

Can someone confirm if this is true? If order online and return within 14 days, there's no 100% refund?

Purchased Directly from Apple Online Store (Singapore)​

Unlike Apple's policy in countries like the US or UK, Apple Singapore imposes restocking and open-box fees specifically on iPhones and iPads:

• Opened Box: A 25% open-box fee is deducted from your refund.
• Unopened/Sealed Box: A 15% restocking fee is deducted.
• Return Window: You must initiate the return within 14 calendar days of receiving the item.

100% refund

 

[inhixcode]

Can someone confirm if this is true? If order online and return within 14 days, there's no 100% refund?

Purchased Directly from Apple Online Store (Singapore)​

Unlike Apple's policy in countries like the US or UK, Apple Singapore imposes restocking and open-box fees specifically on iPhones and iPads:

• Opened Box: A 25% open-box fee is deducted from your refund.
• Unopened/Sealed Box: A 15% restocking fee is deducted.
• Return Window: You must initiate the return within 14 calendar days of receiving the item.

I think it's true. Source: https://www.apple.com/sg/shop/help/returns_refund

 

[iosnewbie]

Can someone confirm if this is true? If order online and return within 14 days, there's no 100% refund?

Purchased Directly from Apple Online Store (Singapore)​

Unlike Apple's policy in countries like the US or UK, Apple Singapore imposes restocking and open-box fees specifically on iPhones and iPads:

• Opened Box: A 25% open-box fee is deducted from your refund.
• Unopened/Sealed Box: A 15% restocking fee is deducted.
• Return Window: You must initiate the return within 14 calendar days of receiving the item.

I bought an iPad mini 7 from Apple Store Orchard and returned it. 100% refunded.

 

[oric1]

I bought an iPad mini 7 from Apple Store Orchard and returned it. 100% refunded.

So only those ordered online and returned within 14 days will not get back 100%?

 

[oric1]

Can someone confirm if this is true? If order online and return within 14 days, there's no 100% refund?

Purchased Directly from Apple Online Store (Singapore)​

Unlike Apple's policy in countries like the US or UK, Apple Singapore imposes restocking and open-box fees specifically on iPhones and iPads:

• Opened Box: A 25% open-box fee is deducted from your refund.
• Unopened/Sealed Box: A 15% restocking fee is deducted.
• Return Window: You must initiate the return within 14 calendar days of receiving the item.

Ok mystery solved.

I just called Apple Support (Sales) and they confirmed the above is only applicable for BULK purchases.

For single purchase be it online or physical store, it's 100% refund even if the box is opened.

 

[iosnewbie]

Ok mystery solved.

I just called Apple Support (Sales) and they confirmed the above is only applicable for BULK purchases.

For single purchase be it online or physical store, it's 100% refund even if the box is opened.

I asked the Apple Store staff on this question and also got the same answer. If the returned item was genuinely for personal use then no restocking fee. That clause should be to discourage flippers from returning items which they can’t offload.