XuiteShop
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Power off, remove and format Card.
Itronics ITB100HD
- Thread starter ZhuTou!
- Start date
XuiteShop
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Hi George,
I believed you are the same George from the screenshot attached below, after receiving your name card on the day of servicing.
Its really no point to resort to flaming using irrelevant facts, just because we can't agree to give u a full refund based on your unjustifiable words. Your clips clearly shows the overheating cutoff smart feature to prevent overheating, yet your decided to label it as Overheating.
Scenario 1:
You mentioned that the rear camera was not recording, and the time was wrong. But upon checking, everything was fine after the firmware update.
Scenario 2:
You called up after 2 days and mentioned that there was missing clips, I explained to you that it's because of the auto overwrite function that your earlier clips are gone.
And the camera is equipped with a smart feature
(as shown in your clip) to prevent overheating of the unit by shutting down, thus explaining some of your missing clip. You cant accept the explanation & asked for a full refund.
So I told u to format the card, and let it record overnight, so that i can check through the videos logs for any errors, but u insisted that u do not wish to do that & still insisted on a refund.
Please note that everything you mentioned about the defective unit is based on your words, & while i am seeking for the actual recording u turned me down, so please enlighten how am i able to check ?
Scenario 3 with attached photos:
I have explained clearly that if upon verification at your place of purchase that your unit is defective we will give u a brand new 1-1 exchange, or even a swap to itronics. And u malign me that i am pushing the fault away.
AND Still, you still insisted on a full refund.
Please do note that your inital approach was hostile, despite that i still replied you on a Sunday night although we are closed for that day. Customer service wise, let the people judge here.
Sorry that is our 1year warranty policy and when u realised we cant meet your request, u decided to flame us online after which you choose to ignore our further msg.
You are running a business yourself, advertising online. All i can advise is what goes around can come around.
It might trigger your potential customers to reflect on your principles & authenticity of your comments.
No pt flaming, online wars are never ending.
We just want to get things solved.
Feel free to contact me for a replacement appt upon confirmation.
Thanks.
Regards,
Xavier
Last edited:
(^@^)"
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If problem stopped, do I still need to format card?
XuiteShop
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Nope, It's a good practice to format the card at least once a month by pressing n holding down the Mic button till u hear a beep sound.
Hi Xavier,
Since company is involved and personal insult is in, I shall not keep quite.
Bty, Thanks for the publicity. My website views shoot up and I got few more confirmed deals.
The video of overheating and shutdown is the fact right? Yes, its a safety feature. How about the idea of having a DVR that shuts down from 0900 to 1800hrs as its hot? Ah... Help you bring back some of your memories, when called on 19th July to enquire more, Did I ask if 400 have over heating issue?
Looks like you love to post conversations openly. Everyone would Love to see what had happened Before this and all the issues I have experience.
If there is a cause, there is a case. Why would a customer be hostile in the
1st place when things were resolved in a proper manner.
Its the fact that between 9am-10am, it overheat and shut down right as in the video?
Please see what you have posted.
23-7-13. There is recording from 1800hrs-2325hrs.
2325hrs to 24th July 0740hrs, missing data.
24-7-13. There is recording from 7am-9am.
24-7-13, 1000hrs-1600hrs missing data again.
Maybe I'm ignorant that DVR does have a funny pattern of recording front 3 hrs and 7 hrs of "over write data". next part of 3hrs recording. and 6 hrs of "over write data". and last 2 hrs of recording in 24 hrs.
If this is the pattern, please let us know. Defiantly, I know this unit is not for me. I can't accept the fact that a DVR with motion sensor will sleep when i'm in bed too. I am very SURE at 5-530am daily, News paper man will walk past my car, front and back. For the past 6 days, nothing is recorded from 0000hrs to 0700hrs. Cars passing by 10 meters away, it can detect anytime but failed to detect from 0000hrs-0700hrs. Even my neighbors have an habit of coming home in wee mornings.
Refund is the only option if failed to resolve the issues. Since you said its the company's policy that no refund and can only exchange, excuse me. I got the best unit right? When asked further on the refund policy if applicable, you said if really cant resolve, will refund. But I have to Bare the removal Charges as its installed by third party and You Arranged for me to install there.
Again my friend, I do not wish to cause Real damages to your company by posting everything out since 19th July out.
P.S:
By Right, I should not be replying to you here since personal insults and Company Damage is done.
Seeing that you are a Young Entrepreneur, I will let the matter go discussing with my partners. Be responsible of what you have posted. Be truthful. Feel for our customers. Listen to your customers. Explain properly and clearly.
Since company is involved and personal insult is in, I shall not keep quite.
Bty, Thanks for the publicity. My website views shoot up and I got few more confirmed deals.
The video of overheating and shutdown is the fact right? Yes, its a safety feature. How about the idea of having a DVR that shuts down from 0900 to 1800hrs as its hot? Ah... Help you bring back some of your memories, when called on 19th July to enquire more, Did I ask if 400 have over heating issue?
Looks like you love to post conversations openly. Everyone would Love to see what had happened Before this and all the issues I have experience.
If there is a cause, there is a case. Why would a customer be hostile in the
1st place when things were resolved in a proper manner.
Its the fact that between 9am-10am, it overheat and shut down right as in the video?
Please see what you have posted.
23-7-13. There is recording from 1800hrs-2325hrs.
2325hrs to 24th July 0740hrs, missing data.
24-7-13. There is recording from 7am-9am.
24-7-13, 1000hrs-1600hrs missing data again.
Maybe I'm ignorant that DVR does have a funny pattern of recording front 3 hrs and 7 hrs of "over write data". next part of 3hrs recording. and 6 hrs of "over write data". and last 2 hrs of recording in 24 hrs.
If this is the pattern, please let us know. Defiantly, I know this unit is not for me. I can't accept the fact that a DVR with motion sensor will sleep when i'm in bed too. I am very SURE at 5-530am daily, News paper man will walk past my car, front and back. For the past 6 days, nothing is recorded from 0000hrs to 0700hrs. Cars passing by 10 meters away, it can detect anytime but failed to detect from 0000hrs-0700hrs. Even my neighbors have an habit of coming home in wee mornings.
Refund is the only option if failed to resolve the issues. Since you said its the company's policy that no refund and can only exchange, excuse me. I got the best unit right? When asked further on the refund policy if applicable, you said if really cant resolve, will refund. But I have to Bare the removal Charges as its installed by third party and You Arranged for me to install there.
Again my friend, I do not wish to cause Real damages to your company by posting everything out since 19th July out.
P.S:
By Right, I should not be replying to you here since personal insults and Company Damage is done.
Seeing that you are a Young Entrepreneur, I will let the matter go discussing with my partners. Be responsible of what you have posted. Be truthful. Feel for our customers. Listen to your customers. Explain properly and clearly.
XuiteShop
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Hi George,
Thank you for your response.
I will like to quote you & response to them one by one.
"Since company is involved and personal insult is in, I shall not keep quite.
Bty, Thanks for the publicity. My website views shoot up and I got few more confirmed deals. "
Firstly, it was you who decided to bring this online and put our product reputation on the front line by giving unjustifiable review. A product which have over heating cut off smart feature to prevent overheating, yet you went around numerous thread to post fake review that it has overheating problem.
Doing so not only affect our company name as well as threatening to the image of our products with incorrect reviews.
If you do not wish to blow this matter up, u could simply reply to my last sms to get things solve, instead of trying to flame us online.
"The video of overheating and shutdown is the fact right? Yes, its a safety feature. How about the idea of having a DVR that shuts down from 0900 to 1800hrs as its hot? Ah... Help you bring back some of your memories, when called on 19th July to enquire more, Did I ask if 400 have over heating issue? "
Maybe this is your first camera, when we talk about overheating issues like some other brand X, we are talking about unclear recording or unit unable to power up anymore due to overheating. I do not think safety feature is labelled as overheating. Its like you are asking will iron cause fire if left it heat on unattended, & its equipped with the safety overheat cutoff, in the end it does not create a fire. So main point is still it does not cause fire. Right?
"Looks like you love to post conversations openly. Everyone would Love to see what had happened Before this and all the issues I have experience. "
I do not love to post online, it was u who started the flaming online first. And from the Screenshot of your msg "All these are documented. Let the public judge": It already shows that you are going to post this online sooner or later. I have nothing to hide, so i dare to post the whole conversation here.
"If there is a cause, there is a case. Why would a customer be hostile in the
1st place when things were resolved in a proper manner.
Its the fact that between 9am-10am, it overheat and shut down right as in the video? "
Again explained, its not overheating. Its a safety feature. Dont forget your unit is running overnight, so whats wrong if it became too hot to operate safely in between timing? Do u know it will startup again after awhile when it cools down? I consider this as a very safe & useful feature.
"Please see what you have posted.
23-7-13. There is recording from 1800hrs-2325hrs.
2325hrs to 24th July 0740hrs, missing data.
24-7-13. There is recording from 7am-9am.
24-7-13, 1000hrs-1600hrs missing data again.
Maybe I'm ignorant that DVR does have a funny pattern of recording front 3 hrs and 7 hrs of "over write data". next part of 3hrs recording. and 6 hrs of "over write data". and last 2 hrs of recording in 24 hrs.
If this is the pattern, please let us know. Defiantly, I know this unit is not for me. I can't accept the fact that a DVR with motion sensor will sleep when i'm in bed too. I am very SURE at 5-530am daily, News paper man will walk past my car, front and back. For the past 6 days, nothing is recorded from 0000hrs to 0700hrs. Cars passing by 10 meters away, it can detect anytime but failed to detect from 0000hrs-0700hrs. Even my neighbors have an habit of coming home in wee mornings. "
Well, all this thing about newspaper man or traffic are based on your words over your phone, that is why i asked u to format the card & do a clean video record so that i can check & trace through the log for any reason of overwriting of missing data, but u insisted that u do not wish to provide such details & asked straight for a full refund. If this is so, how am i able to verify and check?
Take for example you buy an iPhone, & u tell service center over the phone that you cant call out, of cause they will need u to bring down the phone to check a few days to justify your claims right? Else everyone will just complain over the phone with no evidence & get a full refund?
"Refund is the only option if failed to resolve the issues. Since you said its the company's policy that no refund and can only exchange, excuse me. I got the best unit right? When asked further on the refund policy if applicable, you said if really cant resolve, will refund. But I have to Bare the removal Charges as its installed by third party and You Arranged for me to install there. "
I am not sure if you understood me wrongly over the phone.
Everyone is sure that electronics devices might have lemon units, so during the 1 year warranty, our policy is to give 1-1 exchange. I even offered u to change to Itronics if really needed. In the end, i told u if u really want a refund, the best i can help is to give u a FULL REFUND ON THE PRODUCT after a product testing & evaluation on our side. The service charge by installer is charged by the installer not me, so i told u to check with them if they can give u a refund. But u simply say" Like this no need to talk liao" & hang up on the phone.
Please read our company TERMS & CONDITIONS section on our website.
"Again my friend, I do not wish to cause Real damages to your company by posting everything out since 19th July out. "
Posting with pictures are facts, posting with words can just prove otherwise.
P.S:
"By Right, I should not be replying to you here since personal insults and Company Damage is done.
Seeing that you are a Young Entrepreneur, I will let the matter go discussing with my partners. Be responsible of what you have posted. Be truthful. Feel for our customers. Listen to your customers. Explain properly and clearly."
You are the first who have caused Company Damage to us by posting unjustifiable comments which threatens our company product image.
And from your earlier comments:
" Thanks for the publicity. My website views shoot up and I got few more confirmed deals. "
I thought it helped u so company damage sounds contradicting?
Final words, warranty policy still applies. If you wish to bring up this matter further, u can contact me directly & stop posting here. Not good for both me & u.
Regards,
Xavier
Thank you for your response.
I will like to quote you & response to them one by one.
"Since company is involved and personal insult is in, I shall not keep quite.
Bty, Thanks for the publicity. My website views shoot up and I got few more confirmed deals. "
Firstly, it was you who decided to bring this online and put our product reputation on the front line by giving unjustifiable review. A product which have over heating cut off smart feature to prevent overheating, yet you went around numerous thread to post fake review that it has overheating problem.
Doing so not only affect our company name as well as threatening to the image of our products with incorrect reviews.
If you do not wish to blow this matter up, u could simply reply to my last sms to get things solve, instead of trying to flame us online.
"The video of overheating and shutdown is the fact right? Yes, its a safety feature. How about the idea of having a DVR that shuts down from 0900 to 1800hrs as its hot? Ah... Help you bring back some of your memories, when called on 19th July to enquire more, Did I ask if 400 have over heating issue? "
Maybe this is your first camera, when we talk about overheating issues like some other brand X, we are talking about unclear recording or unit unable to power up anymore due to overheating. I do not think safety feature is labelled as overheating. Its like you are asking will iron cause fire if left it heat on unattended, & its equipped with the safety overheat cutoff, in the end it does not create a fire. So main point is still it does not cause fire. Right?
"Looks like you love to post conversations openly. Everyone would Love to see what had happened Before this and all the issues I have experience. "
I do not love to post online, it was u who started the flaming online first. And from the Screenshot of your msg "All these are documented. Let the public judge": It already shows that you are going to post this online sooner or later. I have nothing to hide, so i dare to post the whole conversation here.
"If there is a cause, there is a case. Why would a customer be hostile in the
1st place when things were resolved in a proper manner.
Its the fact that between 9am-10am, it overheat and shut down right as in the video? "
Again explained, its not overheating. Its a safety feature. Dont forget your unit is running overnight, so whats wrong if it became too hot to operate safely in between timing? Do u know it will startup again after awhile when it cools down? I consider this as a very safe & useful feature.
"Please see what you have posted.
23-7-13. There is recording from 1800hrs-2325hrs.
2325hrs to 24th July 0740hrs, missing data.
24-7-13. There is recording from 7am-9am.
24-7-13, 1000hrs-1600hrs missing data again.
Maybe I'm ignorant that DVR does have a funny pattern of recording front 3 hrs and 7 hrs of "over write data". next part of 3hrs recording. and 6 hrs of "over write data". and last 2 hrs of recording in 24 hrs.
If this is the pattern, please let us know. Defiantly, I know this unit is not for me. I can't accept the fact that a DVR with motion sensor will sleep when i'm in bed too. I am very SURE at 5-530am daily, News paper man will walk past my car, front and back. For the past 6 days, nothing is recorded from 0000hrs to 0700hrs. Cars passing by 10 meters away, it can detect anytime but failed to detect from 0000hrs-0700hrs. Even my neighbors have an habit of coming home in wee mornings. "
Well, all this thing about newspaper man or traffic are based on your words over your phone, that is why i asked u to format the card & do a clean video record so that i can check & trace through the log for any reason of overwriting of missing data, but u insisted that u do not wish to provide such details & asked straight for a full refund. If this is so, how am i able to verify and check?
Take for example you buy an iPhone, & u tell service center over the phone that you cant call out, of cause they will need u to bring down the phone to check a few days to justify your claims right? Else everyone will just complain over the phone with no evidence & get a full refund?
"Refund is the only option if failed to resolve the issues. Since you said its the company's policy that no refund and can only exchange, excuse me. I got the best unit right? When asked further on the refund policy if applicable, you said if really cant resolve, will refund. But I have to Bare the removal Charges as its installed by third party and You Arranged for me to install there. "
I am not sure if you understood me wrongly over the phone.
Everyone is sure that electronics devices might have lemon units, so during the 1 year warranty, our policy is to give 1-1 exchange. I even offered u to change to Itronics if really needed. In the end, i told u if u really want a refund, the best i can help is to give u a FULL REFUND ON THE PRODUCT after a product testing & evaluation on our side. The service charge by installer is charged by the installer not me, so i told u to check with them if they can give u a refund. But u simply say" Like this no need to talk liao" & hang up on the phone.
Please read our company TERMS & CONDITIONS section on our website.
"Again my friend, I do not wish to cause Real damages to your company by posting everything out since 19th July out. "
Posting with pictures are facts, posting with words can just prove otherwise.
P.S:
"By Right, I should not be replying to you here since personal insults and Company Damage is done.
Seeing that you are a Young Entrepreneur, I will let the matter go discussing with my partners. Be responsible of what you have posted. Be truthful. Feel for our customers. Listen to your customers. Explain properly and clearly."
You are the first who have caused Company Damage to us by posting unjustifiable comments which threatens our company product image.
And from your earlier comments:
" Thanks for the publicity. My website views shoot up and I got few more confirmed deals. "
I thought it helped u so company damage sounds contradicting?
Final words, warranty policy still applies. If you wish to bring up this matter further, u can contact me directly & stop posting here. Not good for both me & u.
Regards,
Xavier
Last edited:
o0SpaceY0o
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vouch for brother Xavier..did my dvr with him till now still running good...good customer service from him too ~
XuiteShop
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Thanks for your assurance bro.
seriously, the video speaks for itself. Since when I gave it a unjustifiable review? Its for the public to view it. Did I say it is a lousy unit? In fact I did write a good review on 400 on my facebook page which I decided to deleted it. Since when I ever mentioned your company name?
We are all humans. What happened if we are unable to resolve and with the correct approach?
Good. please highlight all the issues on the images.
Grow up!
We are all humans. What happened if we are unable to resolve and with the correct approach?
Good. please highlight all the issues on the images.
Grow up!
XuiteShop
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Lets not further hijack this thread. You can contact me directly & solve the issue in the proper channel, and not through online typing.
I always beleive in Karma.
XuiteShop
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Just a Note to Anyview si 400 users:
Anyview Smart Overheating Prevention Feature:
Operating temperature: -20 to 80 degrees
Automatically shut down unit when above 80 degrees to prevent overheating, and reboot and start up itself when unit cools down below 80 degrees.
Anyview Smart Overheating Prevention Feature:
Operating temperature: -20 to 80 degrees
Automatically shut down unit when above 80 degrees to prevent overheating, and reboot and start up itself when unit cools down below 80 degrees.
The overheat prevention feature is good! it shut down the system at 1030am to prevent the unit from being damaged.
Simply lovely. Decided to keep it for long term usage.
youtu.be/SjQKe_PIgPc
20 mins to TUAS from SERANGOON, it whispering:
youtu.be/_yg6wJ4x1TM
Can someone translate it please? the language is so foreign. Maybe i'm too lowly educated that's why I cant make out the slang.
Simply lovely. Decided to keep it for long term usage.
youtu.be/SjQKe_PIgPc
20 mins to TUAS from SERANGOON, it whispering:
youtu.be/_yg6wJ4x1TM
Can someone translate it please? the language is so foreign. Maybe i'm too lowly educated that's why I cant make out the slang.
LameEntertainer
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I don't understand what's there to whine about, maybe you suay to get a lemon set in the first place, but bro xavier here has already offered to replace with another set or even swap to iTronics which might already solve this problem by then.
you damn lucky never meet sellers who ask you to GTFO when your set spoil, claiming you damage it yourself, thus voiding the warranty.
very happy user of itronics here. so far everything swee swee. my 2 cent
endlssorrow
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xavier will u be coming to our location to install e cam? if yes how much? else where to fix it?
eurofunk
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Decided to post here more relevant as I PM those interested in the itb100 but somehow very weird they all end up with weird excuses like father can only spend this certain amt of $ etc if not is suddenly need to go overseas grandmother grand father story
If ur keen pls PM me, my set is also bought locally and with warranty which I decided not to install for my rear.
Both items itb100hd and power saver are sealed with receipt!
If ur keen pls PM me, my set is also bought locally and with warranty which I decided not to install for my rear.
Both items itb100hd and power saver are sealed with receipt!
Just complimenting on the feature to prevent futher damage which other units does not have.
I have shown bro xavier on the voice clip. He has the answer if this has been answerd.
XuiteShop
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Hi bro appreciate u can whatsapp or sms me your Nick at 84827998 for more details.
Cheers!
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