LG V20

[Apple Jack]

So VoLTE makes it you get data and calls even when you not getting 4G signals?

Sent from Ponyville using GAGT

 

[mie28]

So VoLTE makes it you get data and calls even when you not getting 4G signals?

Sent from Ponyville using GAGT

Nope. Only works when 4G is available.

 

[Oinkize]

Basically 4g does not support voice. For non volte phones, there will be a delay when a phone is in 4g coverage while making or receiving calls as the phone will need to downswitch to h/3g/2g.

With volte, you will be able to make and receive calls while on 4g.

What the phone does is that it uses the 4g speed to convert your voice call to become a voip call (Ie home digital voice).

That being said, there will be no data charges when on volte calls but normal call charges apply.

At the same time you can still surf on 4g speeds while on voice call.

 

[Singtel]

Hi hinamoriamu,

VoLTE is not supported on our prepaid cards.

Will ST Hi Prep card also support VoLTE?

 

[Singtel]

So as long as we toggle on the VoLTE, even without the icon appearing at the statusbar, as what we seen from the post above, it is already on? Or the icon must appear at the statusbar?
Its because I did not see the logo appearing even after toggling it on.

Hi BananaMilkShake,

For Singtel mobile postpaid customers, 4G ClearVoice add-on must be activated to enjoy VoLTE.

You can do a self-check by making a call to any number in a good 4G coverage area. The phone should stay on 4G while the call is in progress.

If it doesn't, kindly call our hotline at 1688 to have the ClearVoice add-on activated.

4G ClearVoice add-on is currently free (no monthly subscription) for customers on eligible price plans with 4G VAS.

Hope this clarifies.

If you have further queries or need assistance, do not hesitate to drop us a private message or reply here.

Thank you.

 

[Singtel]

Hi Singtel, I am on Singtel combo 3 but I can't get VoLTE to work on my V20. So is this a handphone hardware or faulty sim issue? What can I do on my part? Thanks.

Hi Jhawk55,

The 4G ClearVoice add-on may not be activated for your mobile line.

Kindly call 1688 to do a check.

Do let us know if you continue to have issues after the ClearVoice add-on is activated.

 

[lgmw33]

Hi BananaMilkShake,

For Singtel mobile postpaid customers, 4G ClearVoice add-on must be activated to enjoy VoLTE.

You can do a self-check by making a call to any number in a good 4G coverage area. The phone should stay on 4G while the call is in progress.

If it doesn't, kindly call our hotline at 1688 to have the ClearVoice add-on activated.

4G ClearVoice add-on is currently free (no monthly subscription) for customers on eligible price plans with 4G VAS.

Hope this clarifies.

If you have further queries or need assistance, do not hesitate to drop us a private message or reply here.

Thank you.

Don tell me those with no volte icon displayed cos they did not activate clear voice add on?

 

[Singtel]

so strange, I do have the volte icon but there is not a volte option when I followed ur instructions to find it.

Hi spectral,

The VoLTE toggle option can be found when you pull down the notification panel from the top.

The guide mentioned in our FAQ and previous post may not apply for all LG devices depending on the interface and model.

Let us know if you have other questions.

Thank you.

 

[Singtel]

Don tell me those with no volte icon displayed cos they did not activate clear voice add on?

Hi lgmw33,

That could be a possibility.

 

[OutBreak]

Wow! I didn't know singtel provides personal support here.. Lol..

 

[Dr.Vijay]

Now you know

Official forum sponsor, so it's safe to interact

Wow! I didn't know singtel provides personal support here.. Lol..

 

[Apple Jack]

Now you know

Official forum sponsor, so it's safe to interact

waa big boss

 

[Oinkize]

Now you know

Official forum sponsor, so it's safe to interact

Wa seh. Eben beejay ish here.

Senpai, priest notice me!!!

 

[lgmw33]

Hi lgmw33,

That could be a possibility.

Finally all our doubts cleared So glad to hear from you, .No need to scratch our heads liao, ha ha.

 

[spectral]

Hi spectral,

The VoLTE toggle option can be found when you pull down the notification panel from the top.

The guide mentioned in our FAQ and previous post may not apply for all LG devices depending on the interface and model.

Let us know if you have other questions.

Thank you.

Thanks for ur following up, i did find the only way to enable on v20 is in the quick settings.
I am on singtel and it is really nice to see a representative from a telco to reply to enquiries here. Keep up the good works.

 

[BananaMilkShake]

Hi BananaMilkShake,

For Singtel mobile postpaid customers, 4G ClearVoice add-on must be activated to enjoy VoLTE.

You can do a self-check by making a call to any number in a good 4G coverage area. The phone should stay on 4G while the call is in progress.

If it doesn't, kindly call our hotline at 1688 to have the ClearVoice add-on activated.

4G ClearVoice add-on is currently free (no monthly subscription) for customers on eligible price plans with 4G VAS.

Hope this clarifies.

If you have further queries or need assistance, do not hesitate to drop us a private message or reply here.

Thank you.

Don tell me those with no volte icon displayed cos they did not activate clear voice add on?

Yes. I called in at 1688 and they activated my VOLTE and its appearing now. I thought Singtel will activate 4G clear voice automatically after replacing my sim card for the phone.
Thanks alot.

 

[xokokx]

How about m1? Mine also on and off with 4g network

 

[hinamoriamu]

How about m1? Mine also on and off with 4g network

Using m1 with VoLTE

 

[Jhawk55]

VoLTE problem solved.
I called singtel hotline last night, they said system shows my VoLTE is activated. So I turn to my last resort & did a factory reset. Now I am able to turn on VoLTE & it appears at the notification panel too. Hope this help others having this problem.

 

[mie28]

Are you all able to find the stock video app in your app drawer? I cant seem to find it in my list of apps but Music app is there.