M1 FIBRE BROADBAND DISCUSSION - Part 2

[crystalnox]

Hookay. Thank you.

Don’t worry, router GUI nowadays easy to use for beginner.

 

[xiaofan]

Hmm... I have got new ONT and new Wi-Fi router for this re-comtrcat.

How do I know to set them up correctly...

Hmm, interesting. For recontract, usually you do not need to change your ONT, unless you specifically request and then they agree with the change. ONT can last very long, easily 7 years or 10 years or longer.

When changing ONT, Starhub needs to have the technician on site talking to the backend and then activate the ONT.

Singtel is different, you have to go to the collection point -- either SERV+ or Singtel Hello Shop for ONT/ONR change. Then you can self install at home. In fact, you also collect your free wireless router for recontract at SERV+ and then self install.

So M1 is different for ONT replacement?

The following was my experience when changing Starhub ONT back in Dec 2021.
https://forums.hardwarezone.com.sg/...-fibre-review.5428111/page-101#post-138371251

The Starhub technician came and replaced the HG8240 ONT with a new one, still the same HG8240 ONT.

He needed to call the back end to activate the ONT. Then he did the speed test to confirm the activation is okay using the Starhub Speed Test site.

Edit to add:
Transportation charge applies at S$12.84 (GST included). I think that is a reasonable price. For service calls like this, if the fault is not from Starhub side, they may charge S$40.66 (GST included). So make sure you have done your study and you are sure the Starhub equipment is faulty.

They will send you the work order by email stating the charges after the work has been done.

 

[Uramasa]

Hmm... I have got new ONT and new Wi-Fi router for this re-comtrcat.

How do I know to set them up correctly...

how come re-contract will be getting new ONT and router? any new promo for recontract?

 

[kelvinti]

Promo it is.

Anyway, new ONT is listed in the re-contract form but whether there be a new ONT or not is another matter altogether. You know the pattern of all these providers...they will not give you a new one if they can...

Anyway again at 405pm. XDel called they cannot make it today. WDF! I said I must get it today. Let's see what happen later...

 

[kelvinti]

Okay! XDel just delivered my Router and no ONT as expected which is ... also expected, at 1910 hrs.

Against all odds! I opted for TP-LINK AX72.

 

[crystalnox]

Hmm, interesting. For recontract, usually you do not need to change your ONT, unless you specifically request and then they agree with the change. ONT can last very long, easily 7 years or 10 years or longer.

When changing ONT, Starhub needs to have the technician on site talking to the backend and then activate the ONT.

Singtel is different, you have to go to the collection point -- either SERV+ or Singtel Hello Shop for ONT/ONR change. Then you can self install at home. In fact, you also collect your free wireless router for recontract at SERV+ and then self install.

So M1 is different for ONT replacement?

The following was my experience when changing Starhub ONT back in Dec 2021.
https://forums.hardwarezone.com.sg/...-fibre-review.5428111/page-101#post-138371251

ONT for M1 is replaced by technician as well, not sure why he got a new ONT for recontracting. I recontracted with M1 3 - 4 times before and they never changed my ONT until it died this year.

 

[x3nor_S]

Okay! XDel just delivered my Router and no ONT as expected which is ... also expected, at 1910 hrs.

Against all odds! I opted for TP-LINK AX72.

They didn’t give you voucher?

 

[ngbc]

Mind sharing how much is the monthly subscription?

The monthly subscription is $36.50 /mth for 1Gpbs Fibre, plus $80 eCapitaVoucher and a FREE router.

 

[kelvinti]

They didn’t give you voucher?

Not with the delivery. May be later via email?

 

[kelvinti]

The monthly subscription is $36.50 /mth for 1Gpbs Fibre, plus $80 eCapitaVoucher and a FREE router.

Correct.

 

[xiaofan]

Okay! XDel just delivered my Router and no ONT as expected which is ... also expected, at 1910 hrs.

Against all odds! I opted for TP-LINK AX72.

Thanks for the updates.

NO ONT should be the norm. So this is as expected.

 

[xiaofan]

The monthly subscription is $36.50 /mth for 1Gpbs Fibre, plus $80 eCapitaVoucher and a FREE router.

Very nice offer from M1.

 

[ekardo]

The monthly subscription is $36.50 /mth for 1Gpbs Fibre, plus $80 eCapitaVoucher and a FREE router.

how to get this promo ? my early recontract is due in Nov..

 

[kelvinti]

BTW, strangely, using the TP AX72. My windows 11 pc could detect 5.0Ghz but everytime I try to connect, it said "Couldn't connect..". No problem for 2.4Ghz though. Any kind advice what went wrong?

Something is not right between this AX72 and my pc?

On the other hands, all my mobile devices and smart TV can connect to AX72 5.0Ghz.

 

[kelvinti]

how to get this promo ? my early recontract is due in Nov..

The promo is ongoing. You should be able to recontract now to get the freebies. M1 can't wait for your recontract request as early as possible bah..

 

[ekardo]

if dun want router, can get other freebies? I am happy with my asus nest..

 

[kelvinti]

if dun want router, can get other freebies? I am happy with my asus nest..

I don't think so. Router is the only freebie.

 

[ekardo]

I don't think so. Router is the only freebie.

and the $80 capmall voucher?

 

[kelvinti]

and the $80 capmall voucher?

Yes. Router and the voucher are "forced" freebies. Lol..

Take it or leave it..

 

[Hafi]

if dun want router, can get other freebies? I am happy with my asus nest..

ASUS TUF Gaming Monitor (VG279QR) Top-up Promotion is open to eligible customers who sign-up or re-contract on any 24-month M1 Fibre Broadband service plans. Under this promotion, each eligible customer may choose to purchase a TUF Gaming Monitor (VG279QR) by topping up an additional $14.13/mth for 24 months. A 24-month device commitment contract applies. Promotion is limited to one (1) device per eligible M1 Fibre Broadband service line.