M1 Mobile discussion thread

[Jurong640]

But M1 still haven't update their sim only plans to have more roaming data etc....

Such as Malaysia roaming

yup. Singtel and Starhub have already changed theirs except M1.

Probably, M1 is using maxx and Simba to fight the other 2 (singtel & Starhub). Changed strategy to focus more on selling phones and Sim only plans without much roaming bundles.

 

[jess_sy]

Anybody feels recently M1 5G keeps loading or unable to load for certain stuffs

 

[froztheart]

Anybody feels recently M1 5G keeps loading or unable to load for certain stuffs

Intermittently but not as bad as before.

 

[otacon]

But M1 still haven't update their sim only plans to have more roaming data etc....

Such as Malaysia roaming

That reminds me that I should wait

When I switched my main line to ST, 1 week later msia roaming become unlimited. Now my sub line is up, waiting for m1 to make their move

 

[jokerpoker81]

Anybody feels recently M1 5G keeps loading or unable to load for certain stuffs

yeah, sometimes. esp indoors, late night timing

 

[ragnarok95]

Anybody feels recently M1 5G keeps loading or unable to load for certain stuffs

Have but not as common as before.

 

[akimoto_emi]

i use their broad band recently a bit cui leh cos my netflix hang on tv but not on hp

 

[froztheart]

i use their broad band recently a bit cui leh cos my netflix hang on tv but not on hp

Hang because of your TV or because of buffering? Possibly even physical hardware issue plays a part to your experience.

 

[sibeiTrolled]

i use their broad band recently a bit cui leh cos my netflix hang on tv but not on hp

Can diss the M1 broadband here - https://forums.hardwarezone.com.sg/threads/m1-fibre-broadband-discussion-part-2.5658375/

Phones hardware is generally better than TV

 

[Jurong640]

i use their broad band recently a bit cui leh cos my netflix hang on tv but not on hp

if it doesn't buffer on your hp, then the problem doesn't lie with m1 broadband. Problem is your TV. Check if it's connected to ethernet or wifi.

 

[gapboy]

i use their broad band recently a bit cui leh cos my netflix hang on tv but not on hp

i use M1 BB for years no such issue .. only a few intermittent outages .. Probably your devices issues / router.

 

[maumu]

hi all, I recently port in to M1 sim-only and ported out within a few days.

after ported out, I can no longer log in to the My M1+ app to view the account... (the interface just stuck at the orange dots spinning) today I received an email from M1 saying my bill is coming soon, and instruct me to login to the app to view the bill.

how am I supposed to do so if I can't log in anymore? will they also follow up by sending an electronic bill to my email as well?

for those who have left M1 before, can share your experience?

P.S. I have no other services with M1 (no broadband, etc.)

 

[gapboy]

hi all, I recently port in to M1 sim-only and ported out within a few days.

after ported out, I can no longer log in to the My M1+ app to view the account... (the interface just stuck at the orange dots spinning) today I received an email from M1 saying my bill is coming soon, and instruct me to login to the app to view the bill.

how am I supposed to do so if I can't log in anymore? will they also follow up by sending an electronic bill to my email as well?

for those who have left M1 before, can share your experience?

P.S. I have no other services with M1 (no broadband, etc.)

Try the website see you can access https://www.m1.com.sg/my-account maybe at some pt you will connect with the CSO

You need to have an active service with them to login to the APP

 

[xiaofan]

hi all, I recently port in to M1 sim-only and ported out within a few days.

after ported out, I can no longer log in to the My M1+ app to view the account... (the interface just stuck at the orange dots spinning) today I received an email from M1 saying my bill is coming soon, and instruct me to login to the app to view the bill.

how am I supposed to do so if I can't log in anymore? will they also follow up by sending an electronic bill to my email as well?

for those who have left M1 before, can share your experience?

P.S. I have no other services with M1 (no broadband, etc.)

You can call 1627 to get the help.

Or go to M1 Physical Shop.

 

[maumu]

Try the website see you can access https://www.m1.com.sg/my-account maybe at some pt you will connect with the CSO

You need to have an active service with them to login to the APP

You can call 1627 to get the help.

Or go to M1 Physical Shop.

thanks guys.

can I check whether M1 will also send the electronic bill to our email? or die die can only access via the app?

sounds a bit... illogical for customers who left M1 to access their final bill if they don't have another way of obtaining the bill other than calling or going to the physical shop?

also, does M1 practice standardised billing date across all customers? like for SingTel I believe it's on 22nd or 23rd of each month.

 

[gapboy]

thanks guys.

can I check whether M1 will also send the electronic bill to our email? or die die can only access via the app?

sounds a bit... illogical for customers who left M1 to access their final bill if they don't have another way of obtaining the bill other than calling or going to the physical shop?

also, does M1 practice standardised billing date across all customers? like for SingTel I believe it's on 22nd or 23rd of each month.

i never get bills via email anymore all is seen by the app itself

 

[maumu]

i never get bills via email anymore all is seen by the app itself

oh dear. thanks for sharing... looks like no choice but to have to call / walk-in to settle this.

quite waste of time.

 

[froztheart]

hi all, I recently port in to M1 sim-only and ported out within a few days.

after ported out, I can no longer log in to the My M1+ app to view the account... (the interface just stuck at the orange dots spinning) today I received an email from M1 saying my bill is coming soon, and instruct me to login to the app to view the bill.

how am I supposed to do so if I can't log in anymore? will they also follow up by sending an electronic bill to my email as well?

for those who have left M1 before, can share your experience?

P.S. I have no other services with M1 (no broadband, etc.)

Probably cause the App wasn't fully activated yet and you had already ported out.
Bill payment through M1 app only, but email will state the amount payable. Billing date isn't standardised across customers from what I can see.
Might want to clarify with M1 on how to proceed.

Below is an example of the email that is received from M1.

The total balance for your M1 Account XXXXXXXXX as of 01 Dec 2025 is $XX.XX. This amount will be due on 15 Dec 2025.

View your bill and make payment easily via the My M1+ app

Paying your bills can be hassle-free when you save your credit or debit card details on the My M1+ app. Enable "Recurring Payment for your payment to be automatically deducted on your payment due date.

This is a system-generated e-mail. Please do not reply to this email.

Thanks!

 

[maumu]

Probably cause the App wasn't fully activated yet and you had already ported out.
Bill payment through M1 app only, but email will state the amount payable. Billing date isn't standardised across customers from what I can see.
Might want to clarify with M1 on how to proceed.

Below is an example of the email that is received from M1.

thanks.

managed to call their human CSO and she said I will get another email stating the final bill amount and that I can use internet banking or AXS to make payment (so no need the app)

 

[froztheart]

thanks.

managed to call their human CSO and she said I will get another email stating the final bill amount and that I can use internet banking or AXS to make payment (so no need the app)

Oh yes, forgotten about AXS.
Can utilise AXS to pay as long you have the account number I believe.