M1 Mobile Network down!!!

[y2k_tay]

the funniest thing is my parents' m1 network are ok while me and my spouse are down. probably bcos my parents do not have data plan. haizz time to go to bed.

 

[kun1he2]

Wow, seriously bad... still down at woodlands...

Hmm, seems to be up... Less than 5mins after my post...

 

[punggolkid]

You know what the fine should be like? Giving its post-paid customers bill rebates based on a percentage of downtime in the month, multiplied by the post-paid customer's base subscription fee.

Example:
- 6 hours down time
- 720 hours in a 30-day month
Percentage downtime = 0.833%

Singtel's Flexi Lite base subscription = $39.90 monthly

Rebate amount = $0.33

Assuming SingTel has at least 1,000,000 post-paid smartphone subscribers (who use at least the basic smartphone plan), the fine for SingTel (or any telco for that matter) will be at least $330,000 for the 6 hour down time. But of course many people use the higher tier plans as well, so that makes the rebate/fine paid out bigger. And if we include post-paid non-smartphone users, I'm pretty sure the rebate/fine will be more than what they are currently fined for.

And what's more, this makes it equitable for inconvenienced stakeholders during the service disruption.

 

[SiaoAngMoh]

I don't think this is location dependent.

My phone has been down since 8am this morning till now. First noticed at Vivo ... Alexandra Road all day for work. Back at Kallang now n still down. However my wife and daughter's phones, both M1, both no issue all day.

Right now daughter's phone 4 bar 3G, good speeds too. My phone (same model) No Service.

 

[Kwein]

Buangkok bo signal

 

[prayul]

Pasir ris down

Been trying to load this page and the google page for long time.. Access is very sporadic and keeps dropping. Can't make calls to Cust Svc. Wonder if 999 would work... Guess not.

Agree with heftier fines. M1 has become very money minded, trying to squeeze every last cent from subscribers and trying to shift ppl to higher plans. Nationwide 4g, right! 3G also cannot handle..

All that 3g equipment is fully depreciated by now and just churning money for them.


But the fines would just get translated to higher price plans.

 

[cumzball]

Buangkok bo signal

Punggol no signal since i was back here at 7pm until now. But I could get signal during the day while in ubi area.

 

[y2k_tay]

1am liao and still no m1 network.

 

[y2k_tay]

hwz also suffered power outage?
why the system time faster by 1 hour difference?
now it's about 1.07am but hwz time is 2.07am?
using m1 network?

 

[y2k_tay]

m1 damn jialat! more than 24hours i still cannot received any signal fm m1 netwk at bt panjang.
really hopeless got no contingency plans, now blaming the vendor.

 

[Ad_ministrator]

One whole day down and no word of compensation is really absurb.
There must be people who could not make a multimillion deal or got their relationship screwed up etc. which M1 cannot compensate but I feel at the very very least, M1 should give customer one day full refund. Switched to M1 from Suckhub (which I have been using for 16 years) after hearing about their fantastic service... Luckily I did not sign up 2 years plan with them. Gonna move over to Sinktel.

 

[y2k_tay]

wa lau...bt panjang still no signal!!!???

M1 WHERE ARE U?

 

[vkvkvvk]

I have a very confusing problem. My dad's iphone can only call or sms if I enable 3g options and cellular data. Which is the complete opposite of what M1 suggest that should change to 2g for those affected.

But I can't enable 3g and cellular data as my dad does not have a 3g plan. The last time it was enabled cost him $80+ for 8mb which he didn't even know he used.

 

[Cryptrus]

I have a very confusing problem. My dad's iphone can only call or sms if I enable 3g options and cellular data. Which is the complete opposite of what M1 suggest that should change to 2g for those affected.

But I can't enable 3g and cellular data as my dad does not have a 3g plan. The last time it was enabled cost him $80+ for 8mb which he didn't even know he used.

my mum's also... knn 2G totally no network..hv to on 3G which i am afraid dio data if she any how press

 

[liangtam]

2G also have data service what. Doesn't mean you on 2G cant enable GPRS.

 

[vkvkvvk]

my mum's also... knn 2G totally no network..hv to on 3G which i am afraid dio data if she any how press

good to know I am not alone..

 

[crystalnox]

my mum's also... knn 2G totally no network..hv to on 3G which i am afraid dio data if she any how press

You can request for them to disable data completely on a non-data plan.

 

[Cryptrus]

You can request for them to disable data completely on a non-data plan.

oh.. i will inform m1...thks

 

[a9500494a]

It is really slow to get things fix. Worst i received a call thru celcom network, any idea if i be charge additional? Thanks in adv

 

[tingyuan]

Is m1 solved the problem? Today straits times m1 power disruption more than 19 hours.
Any 3G at bt batok? Bye Bye m1 i going to jump ship to singtel 4G plan.