Tell them since it's the second kb and it's competely unacceptable, ask them to let you test it. If it's kb quality, ask BL to take it up with razer. Else get another model another switch.
Ur 2 non clicky key exchange for all mushy keys kinda wasted. I managed to fix the T Key..now left with C key to fix.
I didnt request so much. In fact, they were quite reluctant to let me change just now. They insisted that there is nothing wrong with my keyboard so I had to show them my email exchanges with Razer support to show that Razer themselves asked me to change it. It is hard for me to explain to them the issue verbally also. Maybe as long as the switch clicks, the keys are fine to them.
Anyway, the latest exchanged set is much better. Problem solved for now I guess. Hopefully.
Strange, my experience with Razer CS has always been excellent. Replies usually within one day and once when they replied after two days, they said,
"Thank you for getting back to us with the images. Apologies for not getting back to you right away from the time you send the email.
We will try our best to locate the spare part for you."
This is for a 5+ year old KB that was long out of warranty.
Mine just tell me to bring down to local reseller for warranty and rushing to end conversation already.
They even feel nicer and more clicky than my Razer/Cherry switches KB.