[MERGED] Third virtual mobile telco: Zero1

[danny8x8]

Every telco will bill one month in advance. Eg my M1 bill dated 2 June will bill from 2 June to 1 July plus whatever extra usage charge incurred from 2 May - 1 June.

Zero1 seemed to send their bills late and on irregular dates but when I checked their bills, everything ok so far. Eg for 1 Apr invoice date, it will show billing period /current usage for 1 Mar to 31 Mar and advance subscription for 1 Apr - 30 Apr. Nothing wrong with this.

I recently terminated my Zero1 line by end June (as I have too many lines already), so far no issue with over billing yet.

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Huh? I thought it's like power supply, you are billed for the previous month. Hence post paid. Not meh?

Edit : My bad. Just checked and you're right. I never noticed that. Lol

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[hako92]

Ya they screwed up ur bills. For mths, they didn’t deduct from ur cc. I think is last mth they send me over $100+ ( i have 2 lines). After after calling them and double checking my statement cc statement, indeed few mths bo deduction.

Still, i think is really fkup. At least give us vouchers.

 

[PeasantBeing]

Huh? I thought it's like power supply, you are billed for the previous month. Hence post paid. Not meh?

Edit : My bad. Just checked and you're right. I never noticed that. Lol

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You first time subscribe to mobile plan? telcos bill in advance since many years ago.

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[Downloader]

Ya they screwed up ur bills. For mths, they didn’t deduct from ur cc. I think is last mth they send me over $100+ ( i have 2 lines). After after calling them and double checking my statement cc statement, indeed few mths bo deduction.

Still, i think is really fkup. At least give us vouchers.

Got number to call meh? If have pls share cos I never keep up if now they have number. Last time need to go bang table when they delayed my port over. Send them email only get auto reply as usual. Fb msg replied they have inform billing dept but still the error continues.

 

[GundamKnight]

so far, no billing issue with them leh i check my credit card statement every mth

 

[Deathzz]

I thinking of hopping to gomo or grid mobile soon. Why stay stuck with 3gb then throttle when u can have 20gb high speed.

 

[Downloader]

I understand some didn't check their cc bills so didn't know Zero1 have not been charging to their cc for 2 months so when they one shot bill 3 months worth the amount, they thought they have been triple billed.

While some just see the amount is correct so didn't check the details.

So for those no billing issue good for you but other than check cc bills, also check the billing details is accounting for the correct periods. Go way back prior to the issue to make sure it isn't like my case where they invoice for march payment when it was already paid (even though was subsequently told to ignore and weren't charge to cc) and then subsequent payment include double payment for Apr (one is shown as adjustment) or something similar. I know from fb at least 2 others faced exactly the same issue as I because they replied to my post.

But I won't be surprised if there's customers who are actually overbilled given the mess.

 

[hako92]

Got number to call meh? If have pls share cos I never keep up if now they have number. Last time need to go bang table when they delayed my port over. Send them email only get auto reply as usual. Fb msg replied they have inform billing dept but still the error continues.

Call this +65 66318901. But i think office hr only

 

[weimin79]

Still have to check probably. They really few month never charge you and so bill all together. But the bill got over lap 1 month for both my lines. Last dec also double bill once. I just forgo it thinking it may correct later or it just error once only. I have already cancel both my line.

Ya they screwed up ur bills. For mths, they didn’t deduct from ur cc. I think is last mth they send me over $100+ ( i have 2 lines). After after calling them and double checking my statement cc statement, indeed few mths bo deduction.

Still, i think is really fkup. At least give us vouchers.

 

[Downloader]

Call this +65 66318901. But i think office hr only

Thanks will try tmr!

 

[blueboat]

200 mins include both incoming and outgoing?

 

[Nemesis Alien]

I thinking of hopping to gomo or grid mobile soon. Why stay stuck with 3gb then throttle when u can have 20gb high speed.

Unlimited meh?

 

[camotorpedo]

My sim card (new card) purchase made on 1 Aug 19, received 8 Aug and card only activated on 13 Aug. And Zero1 will bill from 1 Aug.

Just sharing the service level so you guys can manage your expectations

 

[nwh_sg]

My sim card (new card) purchase made on 1 Aug 19, received 8 Aug and card only activated on 13 Aug. And Zero1 will bill from 1 Aug.

Just sharing the service level so you guys can manage your expectations

My activation date was reflected on the website 7 days earlier than the actual date. I emailed them. I was given rebate in the form of bill adjustment. They can't change the activation date.

Note: billing should only start from the date of activation reflected online. You may want to check with Zero1.

 

[lialia]

to those looking to port over to Zero1, i would advise you NOT to.

1 month ago, i was looking for a cheaper plan for my dad and i proceed to sign up on their website. Had I done my homework earlier, i wouldn't be stuck in this **** now.

Emailed them immediately when i had issue but only got an reply 3 weeks later. Super difficult to terminate and as you see what others have wrote, since they are holding your credit card details, frequent charges often billed to the credit card for no reason. Holy ****!

 

[blueboat]

After getting the zero1 plan for a month and I want to port in a new number, got extra charges and possible to do that?

 

[CyanSupra]

to those looking to port over to Zero1, i would advise you NOT to.

1 month ago, i was looking for a cheaper plan for my dad and i proceed to sign up on their website. Had I done my homework earlier, i wouldn't be stuck in this **** now.

Emailed them immediately when i had issue but only got an reply 3 weeks later. Super difficult to terminate and as you see what others have wrote, since they are holding your credit card details, frequent charges often billed to the credit card for no reason. Holy ****!

Yea.

Fk up service from zero1.

They still charge me for this month bill when I am already ported out. Tmr I am gonna call the bank to change a new credit card with different number

 

[dredd]

just signed up gomo.
now i hope the port will be successful.
also replaced my credit card with dash

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[Deathzz]

Hi for those who port out successfully to gomo or other providers, may I know what date of the billing cycle did you port out from? Example if zero1 billing cycle is 1st of every month. Approx 10days before next cycle?

 

[Mancunian2]

seeing all the complaints, zero1 shouldn't even be in business anymore if they are that bad