Microsoft Surface

Jimmy Liddel

Junior Member
Joined
Jan 18, 2019
Messages
18
Reaction score
0
Anyone knows if the surface pen spring can be replaced or repaired? My pen detaches itself where the top part flies out
 

pixoria

Junior Member
Joined
Jun 22, 2015
Messages
31
Reaction score
0
I just brought a new Surface Pro 7 from MS Store online, and it is a DoA unit.

How come after these years the QC is still that bad?

I remember when I brought my SP4 from Challenger City Square Mall it's a DoA unit also and I need to go another outlet to get the replacement.
 

trenzterra

Arch-Supremacy Member
Joined
Sep 18, 2002
Messages
19,500
Reaction score
23
I just brought a new Surface Pro 7 from MS Store online, and it is a DoA unit.

How come after these years the QC is still that bad?

I remember when I brought my SP4 from Challenger City Square Mall it's a DoA unit also and I need to go another outlet to get the replacement.
DoA means cannot turn on etc?
 

joesph

Supremacy Member
Joined
May 15, 2005
Messages
6,279
Reaction score
22
today, courts.com.sg m3 go 200 off

Sent from Samsung SM-G980F using GAGT
 

stdemon

Junior Member
Joined
Jul 30, 2008
Messages
78
Reaction score
0
Hi guys, I'm thinking of getting a surface laptop. Just would like to know in terms of warranty and servicing.. I heard you have to ship overseas if there's any issues with it. Is that true?

Is there no service centre in Singapore?
 

gld998

High Supremacy Member
Joined
Feb 21, 2008
Messages
33,818
Reaction score
67
Hi guys, I'm thinking of getting a surface laptop. Just would like to know in terms of warranty and servicing.. I heard you have to ship overseas if there's any issues with it. Is that true?

Is there no service centre in Singapore?
One to one exchange. A courier will swap the unit with u

Sent from Sony SGP771 using GAGT
 

htngwilliam

Supremacy Member
Joined
Dec 31, 2004
Messages
8,711
Reaction score
1
I won’t say swap. SingPost will send someone to pick up the damage unit. You will get a replacement a few days later
 

joesph

Supremacy Member
Joined
May 15, 2005
Messages
6,279
Reaction score
22
I won’t say swap. SingPost will send someone to pick up the damage unit. You will get a replacement a few days later
or pay 1st full price of unit, later they refund you. check if now got, long ago I did that

Sent from Samsung SM-G980F using GAGT
 

Yihaoong

Senior Member
Joined
Jul 4, 2019
Messages
629
Reaction score
2
It's like this
Out of warranty, your replacement will cost much much more.

Since it still can charge, just use it until it die and get a new surface or another laptop.

Don't bother fixing it. No worth the time.

Anyone have experience with claiming warranty even after it expired? My surface book 2 is about 1.5 years long, suddenly the laptop cannot be charged using the charger. It still charges using type-c, and the tablet mode also can be charged as well.

I talked to the support, they offered me 1 to 1 exchange for $900+ which is ridiculous considering the exchange isn't even a new unit, and this laptop is barely even 2 years old and its already having hardware issues like this.
 

iduncheckmail

Master Member
Joined
Nov 24, 2002
Messages
2,860
Reaction score
70
Anyone have experience with claiming warranty even after it expired? My surface book 2 is about 1.5 years long, suddenly the laptop cannot be charged using the charger. It still charges using type-c, and the tablet mode also can be charged as well.

I talked to the support, they offered me 1 to 1 exchange for $900+ which is ridiculous considering the exchange isn't even a new unit, and this laptop is barely even 2 years old and its already having hardware issues like this.

To be fair , out of warranty , other manufacturers won’t even let you have a refurbished replacement set at below retail price .
 

Teo Ming Ern

Arch-Supremacy Member
Joined
Jan 1, 2000
Messages
10,938
Reaction score
23
I wonder why they don't just replace the charger or the charging circuit? Why not take it out to a laptop repair shop to see if they can do something?
 

Cissiboy

Senior Member
Joined
Sep 8, 2008
Messages
1,617
Reaction score
4
bought one of my corlicks' one (SP5) to Digital hospital and they said they could only change battery, if anything other than that you needa go Microsoft..
Last week episode.
 

Teo Ming Ern

Arch-Supremacy Member
Joined
Jan 1, 2000
Messages
10,938
Reaction score
23
bought one of my corlicks' one (SP5) to Digital hospital and they said they could only change battery, if anything other than that you needa go Microsoft..
Last week episode.

Woah! That's bad... ifixit rates the repairability at 1/10... so there...
 

kaixin18

Senior Member
Joined
Aug 13, 2012
Messages
628
Reaction score
0
I have a replacement set Microsoft SP4 256GB i5 8GB for sale. Just received the replaced set barely 10mins ago. Comes with the keyboard (used) and Arc Mouse (used). US power plug.

I've bought a Samsung tablet last weekend, so no trades. I don't need a laptop/PC for my current usage.

Please PM with your price if interested.

Thank you!

bought one of my corlicks' one (SP5) to Digital hospital and they said they could only change battery, if anything other than that you needa go Microsoft..
Last week episode.

Woah! That's bad... ifixit rates the repairability at 1/10... so there...

I just brought a new Surface Pro 7 from MS Store online, and it is a DoA unit.

How come after these years the QC is still that bad?

I remember when I brought my SP4 from Challenger City Square Mall it's a DoA unit also and I need to go another outlet to get the replacement.

anyone know where to get screen protector for SB2/SB3 ?

hi all. my bf bought me the surface pro 7 but can i use SIM for the internet? if yes which telco you recommend getting the SIM from? is there a SIM slot or its to be put into the same slot as the SD card? also any recommendations for buying screen protectors and cases? my bf and i went to a few shops in burlington square and sim lim square but the vibe wasn't good so we left the shops. thanks.
 

joesph

Supremacy Member
Joined
May 15, 2005
Messages
6,279
Reaction score
22
hi all. my bf bought me the surface pro 7 but can i use SIM for the internet? if yes which telco you recommend getting the SIM from? is there a SIM slot or its to be put into the same slot as the SD card? also any recommendations for buying screen protectors and cases? my bf and i went to a few shops in burlington square and sim lim square but the vibe wasn't good so we left the shops. thanks.
sp7 got LTE? use the type cover enough, no need protector

Sent from Samsung SM-G980F using GAGT
 
Important Forum Advisory Note
This forum is moderated by volunteer moderators who will react only to members' feedback on posts. Moderators are not employees or representatives of HWZ. Forum members and moderators are responsible for their own posts.

Please refer to our Terms of Service for more information.
Top