MyRepublic Big Launch

[Jerryqtk]

Update to my network performance.

MR technician came to my place to troubleshoot. After changing out the wireless router and also th ONT and even the fibre cable and CAT 6 cable one by one to try to isolate if it's any hardware failure etc etc, the technician could not identify my fault and has confirmed my network is not stable and speed fluctuates very greatly. I told hi please open a ticket to track and please have someone come back with a resolution. His reply was that he will feedback accordingly but unsure how it will be handled next and they have no ticket/fault system currently...

He also somehow reset my admin password for my Asus RT-AC68U wireless router control/admin page. Does anyone knows I can retrieve the password or reset it then?

User will be "admin"
Password is behind your router

 

[Ultrafire]

MR technician came by today ... was told that port 2 no signal , need to wait AGAIN for opennet to resolve ...WTF ...waited like 4 mths already ? now need to wait again

 

[Phen8210]

MR technician came by today ... was told that port 2 no signal , need to wait AGAIN for opennet to resolve ...WTF ...waited like 4 mths already ? now need to wait again

faced the same previously, no connection for 2 days.

 

[Jerryqtk]

MR technician came by today ... was told that port 2 no signal , need to wait AGAIN for opennet to resolve ...WTF ...waited like 4 mths already ? now need to wait again

Fully understands a lot fellows user face this problem.
Let me share what I know.

ON when install your TP suppose to lay a standard 2F cable which will link to your riser.
2F is 2 fibre connection cable which standard TP aka FTB which consist of two port allows 2 ISP connection.
During splicing, ON suppose to splice both fibre within the TP to the pigtail inside.
After splicing done, they are suppose to test the splice loss and signal loss with another machine ODTR and save the test result into USB and submit back to ON.
Light source will be tested as well before ODTR to ensure the right connection to the MDF.
A ONT test will also be tested with SMS reply with S/N to ensure connection is stable and correct.( not going into detail )

Back to your case, Have the above been done during your TP installation?
Lots of cases that ON only activate 1 port instead of the standard 2 port.

MR staff is to bring to you the ONT and router and do the testing of the speed for you.

Should there be no signal, MR should not be the one to be pointing the finger at.
Reason is very simple, MR do not lay the cable nor install the TP, neither can they have access to your riser not to mention also the access to MDF.

I not taking side here but would advice you to call up ON and enquiry them on the cable issue you face as MR only can contact on your behalf to enquiry as MR want you as their Cust, but ON will have to answer you as they did not provide a proper service to you if the cable having issues.

My view, you as a owner calling ON to fix the their problem will be much better than MR trying to get ON to assist them to secure a new Cust, like I always said, who owns ON?

Again not taking side but sharing what I know and personal view

 

[palapi]

I AM COMING to ONE WEEK with NO INTERNET CONNECTION...

I signed up and lost my old MRP internet connection last Monday morning. till now the new 1Gbps still not up as of now (going to be 1 wk). Although, MRP came twice and claimed OpenNet ensure everything is in order, there is still no connection in my unit.

MRP neither flexible nor pro-active enough to offer me alternative solution like temporary switching me back to my old MRP connection till they done resolving the issue here.

Unless you are telling me 2 links can not exist at any one time...This is messy and sigh...

 

[xRenol]

Connection show: 100MB, instead 1GB

Can you run another speedtest, http://speedtest.myrepublic.com.sg with direct connection from ONT?

 

[chengsun]

Fully understands a lot fellows user face this problem.
Let me share what I know.

ON when install your TP suppose to lay a standard 2F cable which will link to your riser.
2F is 2 fibre connection cable which standard TP aka FTB which consist of two port allows 2 ISP connection.
During splicing, ON suppose to splice both fibre within the TP to the pigtail inside.
After splicing done, they are suppose to test the splice loss and signal loss with another machine ODTR and save the test result into USB and submit back to ON.
Light source will be tested as well before ODTR to ensure the right connection to the MDF.
A ONT test will also be tested with SMS reply with S/N to ensure connection is stable and correct.( not going into detail )

Back to your case, Have the above been done during your TP installation?
Lots of cases that ON only activate 1 port instead of the standard 2 port.

MR staff is to bring to you the ONT and router and do the testing of the speed for you.

Should there be no signal, MR should not be the one to be pointing the finger at.
Reason is very simple, MR do not lay the cable nor install the TP, neither can they have access to your riser not to mention also the access to MDF.

I not taking side here but would advice you to call up ON and enquiry them on the cable issue you face as MR only can contact on your behalf to enquiry as MR want you as their Cust, but ON will have to answer you as they did not provide a proper service to you if the cable having issues.

My view, you as a owner calling ON to fix the their problem will be much better than MR trying to get ON to assist them to secure a new Cust, like I always said, who owns ON?

Again not taking side but sharing what I know and personal view

I understand where are you coming from, but I do not agree with your point that, we the house/ONT owner should call ON ourselves to push for resolution.

Customer/End users like us register with and pay to ISP. We do not deal with ON directly other than the time when we arrange for ONT installation. We are customers and ON is vendor to ISP. ISP should not push the screw up by vendor to customers and expect customers to help ISP "push" vendor to buck up. When ISP is involved, ISP should be the single point of contact for customer, to have updates. It shows how bad an ISP is when customers have to contact ON for update, resolution, and update the ISP. They are geting money but not doing their job, at least not doing to the least expected level from paying customers.

A customer buys a branded laptop and if there is a faulty hdd during waranty period due to hdd manufacturer screw up, the customer should not be expected to go push the manufacturer for a fix, quick fix. If, the ISP do not manage to push/request improvement from the vendors, the least they can do is to have more resources catered for such screwups, be more proactive in handling such incidences, be responsive to customers' complaint. If it is something that ISP cannot avoid, at least be responsible in helping customers to shorten the pain, or at least, make it less painful.

 

[ideatalk]

I AM COMING to ONE WEEK with NO INTERNET CONNECTION...

I signed up and lost my old MRP internet connection last Monday morning. till now the new 1Gbps still not up as of now (going to be 1 wk). Although, MRP came twice and claimed OpenNet ensure everything is in order, there is still no connection in my unit.

MRP neither flexible nor pro-active enough to offer me alternative solution like temporary switching me back to my old MRP connection till they done resolving the issue here.

Unless you are telling me 2 links can not exist at any one time...This is messy and sigh...

just curious...u alry had the old fibre from MRP and now u subscribe to 1Gb. I tot it just bump up the speed by MRP like what we got from singtel when we subscribe to higher speed plan.

 

[maxsony]

I understand where are you coming from, but I do not agree with your point that, we the house/ONT owner should call ON ourselves to push for resolution.

Customer/End users like us register with and pay to ISP. We do not deal with ON directly other than the time when we arrange for ONT installation. We are customers and ON is vendor to ISP. ISP should not push the screw up by vendor to customers and expect customers to help ISP "push" vendor to buck up. When ISP is involved, ISP should be the single point of contact for customer, to have updates. It shows how bad an ISP is when customers have to contact ON for update, resolution, and update the ISP. They are geting money but not doing their job, at least not doing to the least expected level from paying customers.

A customer buys a branded laptop and if there is a faulty hdd during waranty period due to hdd manufacturer screw up, the customer should not be expected to go push the manufacturer for a fix, quick fix. If, the ISP do not manage to push/request improvement from the vendors, the least they can do is to have more resources catered for such screwups, be more proactive in handling such incidences, be responsive to customers' complaint. If it is something that ISP cannot avoid, at least be responsible in helping customers to shorten the pain, or at least, make it less painful.

WELL SAID... This is what I always been mentioning all along. With the lappy as an example. The brand should do the service and replace of everything if under warranty, not just asking the customers, if the HDD spoil, please head down to seagate or western digital for RMA. It is not the correct way to do. same go as the ISP. unless consumers void the warranty, and yes. they don't do the service for the consumers.

Just that people here are so defensive, they didnt see the whole picture.

 

[Lehnsherr]

I understand where are you coming from, but I do not agree with your point that, we the house/ONT owner should call ON ourselves to push for resolution.

Customer/End users like us register with and pay to ISP. We do not deal with ON directly other than the time when we arrange for ONT installation. We are customers and ON is vendor to ISP. ISP should not push the screw up by vendor to customers and expect customers to help ISP "push" vendor to buck up. When ISP is involved, ISP should be the single point of contact for customer, to have updates. It shows how bad an ISP is when customers have to contact ON for update, resolution, and update the ISP. They are geting money but not doing their job, at least not doing to the least expected level from paying customers.

A customer buys a branded laptop and if there is a faulty hdd during waranty period due to hdd manufacturer screw up, the customer should not be expected to go push the manufacturer for a fix, quick fix. If, the ISP do not manage to push/request improvement from the vendors, the least they can do is to have more resources catered for such screwups, be more proactive in handling such incidences, be responsive to customers' complaint. If it is something that ISP cannot avoid, at least be responsible in helping customers to shorten the pain, or at least, make it less painful.

WELL SAID... This is what I always been mentioning all along. With the lappy as an example. The brand should do the service and replace of everything if under warranty, not just asking the customers, if the HDD spoil, please head down to seagate or western digital for RMA. It is not the correct way to do. same go as the ISP. unless consumers void the warranty, and yes. they don't do the service for the consumers.

Just that people here are so defensive, they didnt see the whole picture.

I agree that MR should liaise with ON on our behalf. There is no doubt that consumers should not be dealing with too many layers of the similar service.

However it still comes down to the individual, us consumers just want our internet to come up ASAP and be stable. If dealing with ON ourselves meant that it will be faster than waiting for MR to contact them on our behalf, then I guess there will be some consumers who are willing to do so, instead of waiting for a longer period of time.

So it all comes down to the individual, even though consumers should not be dealing with too many layers, but if one doesn't mind then it could be one means to get their internet up faster.

 

[Jerryqtk]

I understand where are you coming from, but I do not agree with your point that, we the house/ONT owner should call ON ourselves to push for resolution.

Customer/End users like us register with and pay to ISP. We do not deal with ON directly other than the time when we arrange for ONT installation. We are customers and ON is vendor to ISP. ISP should not push the screw up by vendor to customers and expect customers to help ISP "push" vendor to buck up. When ISP is involved, ISP should be the single point of contact for customer, to have updates. It shows how bad an ISP is when customers have to contact ON for update, resolution, and update the ISP. They are geting money but not doing their job, at least not doing to the least expected level from paying customers.

A customer buys a branded laptop and if there is a faulty hdd during waranty period due to hdd manufacturer screw up, the customer should not be expected to go push the manufacturer for a fix, quick fix. If, the ISP do not manage to push/request improvement from the vendors, the least they can do is to have more resources catered for such screwups, be more proactive in handling such incidences, be responsive to customers' complaint. If it is something that ISP cannot avoid, at least be responsible in helping customers to shorten the pain, or at least, make it less painful.

Bro. Correct me if I am wrong. I believe we are talking about TP here which belong to ON and not ONT which belong to ISP.
So anything from the TP aka FTB within your premises to riser to Exchange belong to ON
ISP like MR only able to deal with their ONT n router. MR do not have nor able to access to your riser or MDF room which is manage by your town council.

Eg MR is not allow to open your TP as the TP does not belong to MR property. So does the fibre cable link from your TP to external.

So if problem here is fibre cable problem, it will be ON to get the cable fixed and not MR. Since MR do not have the right to meddle with ON property right?

As a home owner you have the right to ask ON to get your fibre port to be up and ready.

I know this as one of my fren encounter same issue and contact ON to get it fixed.

Hope we are just sharing info and no hard feelings.

Ps ONT fault will be on MR, TP will be ON thus there will be 2 different appointment if TP not installed. Should TP, riser, exchange be allow by MR staff to get it done there won't be a need for 2 appointment for ON n MR

 

[misato]

WELL SAID... This is what I always been mentioning all along. With the lappy as an example. The brand should do the service and replace of everything if under warranty, not just asking the customers, if the HDD spoil, please head down to seagate or western digital for RMA. It is not the correct way to do. same go as the ISP. unless consumers void the warranty, and yes. they don't do the service for the consumers.

Just that people here are so defensive, they didnt see the whole picture.

To a certain degree I do agree that MR should be the one faulted for their vendor fault. However, using your laptop theory, assuming the SG government has mandate that all the harddisk to be used in notebook is to be a certain brand. This said brand also happens to be terrible in product quality and slow on their supply and replacement policy.

While the action to take is by the laptop manufacture which you have bought from, the poor quality of the harddisk however was not due to action by the manufacturer. In this example. due to a certain immunity granted by the government to the harddisk manufacturer, the laptop manufacturer has no options in which they can improve the overall quality without changing the harddisk brand. Thus the only options is to educate their end users of this very big constrain and to seek their understanding.

 

[maxsony]

what i meant is when u bought the lappy from a brand; they will provide warranty service so anything problem just go to the service center can liao they will replace any hardware within that period.. that why. should the lappy spoil for example this topic of HDD, consumer will only need to bring the whole lappy to the brand service center to exchange for a new one , without having pulling out the spoil hdd and go to the hdd brand such as seagate or WD for exchange.

likewise for this case as well. ISP is providing the whole service. consumers signed up the service from MR.. and thus MR should bear the full responsibility and ensure the any support for consumers always there, ensure the open net is there to fix up the stuffs for the consumers on time and properly...

MR is a new company thus they will need to do every single things themselves as they will know what had happened on the ground and rectify quickly. Not waiting for consumers to call or even worse no pick up/ no follow up.. thus all the anger been built up from the consumers..

the speed and tech limitation spec we all know unable to achieve such speed.. is just the promised good service quality , yes true to some.. but not all consumers who had signed up for their service.

They just got to really buck up and really put in lots of effort in the good service quality which they had been saying all along.

 

[chengsun]

I agree that MR should liaise with ON on our behalf. There is no doubt that consumers should not be dealing with too many layers of the similar service.

However it still comes down to the individual, us consumers just want our internet to come up ASAP and be stable. If dealing with ON ourselves meant that it will be faster than waiting for MR to contact them on our behalf, then I guess there will be some consumers who are willing to do so, instead of waiting for a longer period of time.

So it all comes down to the individual, even though consumers should not be dealing with too many layers, but if one doesn't mind then it could be one means to get their internet up faster.

I don't disagree with your point, but I am not sure, if this is exactly what causes the ISP to be so slack, so slow in improvement, since if customers are buay tahan, they can always do it themselves.

 

[chengsun]

Bro. Correct me if I am wrong. I believe we are talking about TP here which belong to ON and not ONT which belong to ISP.
So anything from the TP aka FTB within your premises to riser to Exchange belong to ON
ISP like MR only able to deal with their ONT n router. MR do not have nor able to access to your riser or MDF room which is manage by your town council.

Eg MR is not allow to open your TP as the TP does not belong to MR property. So does the fibre cable link from your TP to external.

So if problem here is fibre cable problem, it will be ON to get the cable fixed and not MR. Since MR do not have the right to meddle with ON property right?

As a home owner you have the right to ask ON to get your fibre port to be up and ready.

I know this as one of my fren encounter same issue and contact ON to get it fixed.

Hope we are just sharing info and no hard feelings.

Ps ONT fault will be on MR, TP will be ON thus there will be 2 different appointment if TP not installed. Should TP, riser, exchange be allow by MR staff to get it done there won't be a need for 2 appointment for ON n MR

I am not sure which equipment belongs to which party, so I can't comment on that. However, as a customer/end user, I pay to ISP, not ON, so to me, whatever happens backend, I expect it to be transparent to me. I should not be telling ON that equipment A is suspected to be faulty and please come to check, because to most non-techie user, they may not even know where "that box" is in their house. They only know "the black box", "the white box", "the opennet thing". ISP should be doing that for the customers, because they have the correct personels who (supposed to) have the proper knowledge to tell ON what is wrong and what is going on, and make the proper arrangement.

 

[chengsun]

To a certain degree I do agree that MR should be the one faulted for their vendor fault. However, using your laptop theory, assuming the SG government has mandate that all the harddisk to be used in notebook is to be a certain brand. This said brand also happens to be terrible in product quality and slow on their supply and replacement policy.

While the action to take is by the laptop manufacture which you have bought from, the poor quality of the harddisk however was not due to action by the manufacturer. In this example. due to a certain immunity granted by the government to the harddisk manufacturer, the laptop manufacturer has no options in which they can improve the overall quality without changing the harddisk brand. Thus the only options is to educate their end users of this very big constrain and to seek their understanding.

That is the limitation that ISP should have expected and been well prepared for, and have plan B/C/D to help the customers. If the pain is inavoidable, then at least do more (or act to do more) to reduce tha pain.

 

[Jerryqtk]

I am not sure which equipment belongs to which party, so I can't comment on that. However, as a customer/end user, I pay to ISP, not ON, so to me, whatever happens backend, I expect it to be transparent to me. I should not be telling ON that equipment A is suspected to be faulty and please come to check, because to most non-techie user, they may not even know where "that box" is in their house. They only know "the black box", "the white box", "the opennet thing". ISP should be doing that for the customers, because they have the correct personels who (supposed to) have the proper knowledge to tell ON what is wrong and what is going on, and make the proper arrangement.

Firstly please do not feel offended in anyway as I totally have no intention of trying to use jargon to offend anyone.

Like I mentioned, just sharing what I know and see if it may resolve the issue. I am also a user and have some contact and also research abit to understand more on the fibre.

I agree MR really need to brush up their service standard which I believe quite a number of nice folks here agree too.

I understand how it feel to be stood off especially when one took leave and still end up issue not resolved, but I am sure that due to overwhelming demand in new sign up quite a number of installer and cso are temp and don't think they are really that equip with the proper standard of knowledge and skill in communications.

MR should really put more effort in their PR and staff training.

Back to the case, let me put it this way, your TP the box that's mount on the wall which connect the cable out of your premise belong to ON property that's why it have a seal sticker. I believe when ON finish their installation they ask for your inital and in the term and condition stated that should the seal is broken any damage will be borne by the home user.
This is also the reason why MR staff unable to assist to resolve the cable issue.

They should be pro active but if you look in previous comment here, ON will only update near evening time the status to MR.

Like a fellow user mention here before, if you want it to be done fast, you can call ON to expedite your case. Of cos you can let the ISP to help you handle it but just bear in mind that who owns ON and also consider the amount of new sign up daily, how fast you able to keep up on the line chasing ON on every single new installation?

Do you think ON have a delicated assigned account cs to handle MR?

Conclusion
Call ON to enquiry on why the 2nd port not active and how soon can they get it done.

Hope you enjoy your 1gbps soon.

 

[hangyong]

what i meant is when u bought the lappy from a brand; they will provide warranty service so anything problem just go to the service center can liao they will replace any hardware within that period.. that why. should the lappy spoil for example this topic of HDD, consumer will only need to bring the whole lappy to the brand service center to exchange for a new one , without having pulling out the spoil hdd and go to the hdd brand such as seagate or WD for exchange.

likewise for this case as well. ISP is providing the whole service. consumers signed up the service from MR.. and thus MR should bear the full responsibility and ensure the any support for consumers always there, ensure the open net is there to fix up the stuffs for the consumers on time and properly...

using this analogy, your HDD on lappy spoil, you bring back to the lappy company.
Thing is, there is ONLY one HDD brand, there is no other brand of HDD available to the lappy company, nor any other lappy company.
And now the HDD company has problem producing/delivering the HDD.
They tell lappy company, ok, HDD company say I delivery HDD on Monday.
On Monday, HDD company did not deliver.
You called lappy company, lappy company say sorry, today cannot return lappy to you because HDD did not come.

Now, you blame HDD company or lappy company?

 

[maxsony]

using this analogy, your HDD on lappy spoil, you bring back to the lappy company.
Thing is, there is ONLY one HDD brand, there is no other brand of HDD available to the lappy company, nor any other lappy company.
And now the HDD company has problem producing/delivering the HDD.
They tell lappy company, ok, HDD company say I delivery HDD on Monday.
On Monday, HDD company did not deliver.
You called lappy company, lappy company say sorry, today cannot return lappy to you because HDD did not come.

Now, you blame HDD company or lappy company?

i would blame the lappy, not HDD .. cos due to the lappy service center should forsee the stock level for replacement, they should order once the stocks is ALMOST low, to encouner any kind of hdd replacement that should be the way.. thus without letting the consumers to wait.... cos they were suppose to provide the whole service. they . with the lappy did said sorry and inform the consumers what is going on will be alright.

In this context.. did MR inform fast enough or did the consumers need to call/email/online chat to find out what is
going on then find out such issues unable to resolve.

Like I mentioned before you did have a good service from them. that doesnt means all consumers have the same good quality service as you. but rather is not all consumers have the good service from them.. quite a number of them have bad service been mentioned in the 2 threads.. and how you gonna to explain that.

With that said, it still much depend on ISP willing to improve or just leave it as it is.

 

[newbish]

i would blame the lappy, not HDD .. cos due to the lappy service center should forsee the stock level for replacement, they should order once the stocks is ALMOST low, to encouner any kind of hdd replacement that should be the way.. thus without letting the consumers to wait.... cos they were suppose to provide the whole service. they . with the lappy did said sorry and inform the consumers what is going on will be alright.

In this context.. did MR inform fast enough or did the consumers need to call/email/online chat to find out what is
going on then find out such issues unable to resolve.

Like I mentioned before you did have a good service from them. that doesnt means all consumers have the same good quality service as you. but rather is not all consumers have the good service from them.. quite a number of them have bad service been mentioned in the 2 threads.. and how you gonna to explain that.

With that said, it still much depend on ISP willing to improve or just leave it as it is.

correct me if im wrong, but MR does tell the affected people about the home TP issue when the service cannot be installed... except for the group that obviously got left hanging without notice.

that is a mistake by them, some lapse fault in communication.

however what you have been trying to bring across is to push the blame on the RSP for not checking that the home is ready/overpromising before pushing the plans to the consumer. that is quite a different issue imo.

i dont think the ON issue is specific to MR, just that MR might recently have more orders compared to the other RSP so you see more new user base here.

also, it is natural to be complaining online than to commend. when things work people just enjoy, when things dont work then make complains.

note: i am not one of the people who "have had a good service from them" since i havent gotten any yet. i also agree that they should improve on communication.