MyRepublic Big Launch

[MRUSER]

This is real absurd!

We tried calling to check the status since they have not get back to us for a month after their "failed to turn up" appointment

Waited for more half hour on the line, not getting any response.
Posted on MR Page and post gets deleted in seconds.

Wah you able to call n wait almost 30min? Mobile bill $$$ leh..
Btw I calling also, either cut off or wait 15min auto cut off..

No one working sibo?

Last week say going to call back, as usual didn't

 

[ace1961]

Any MyRepublic engineers can help? I can't access Hulu Plus on my Apple TV. It keeps saying Hulu Plus is unavailable now. Please try again later. Before I upgrade, I was able to access it. Is there a problem with Teleport?

Same for me since day one

Already aware of the issue of Hulu+ on Apple TV and are looking into it.

Bolts

Any update from MR on this?

As of yesterday night, Hulu Plus is still not working on my ATV leh...

MR, did you bite off more than you can chew?

First is 'selective' reply, now completely no reply, any update on this, please?

 

[Magickiller9]

This is real absurd!

We tried calling to check the status since they have not get back to us for a month after their "failed to turn up" appointment

Waited for more half hour on the line, not getting any response.
Posted on MR Page and post gets deleted in seconds.

no 1 so free go delete in seconds. Don't be a moron. Check the tab "Post by Others". not "Post by Page". Facebook settings, you don't know how to use facebook.

 

[Magickiller9]

So now it's MR's practice to cut off subscriber's access on the day of migration over to new ONT? The installers are not even here!

Hahaha, where have you been? I thought you told everyone not to pay for MR. But you pay them yourself right? Why you recon??? I thought you ask others to terminate?

Think you haven't been reading. there's always a disconnection hours before activation.

 

[misato]

Today MR/ON second attempt to perform a FTO for my location had failed again.
I am seriously thinking of asking for a waiver of subscription fees until MR can get the service up, else there is no motivation for them.

 

[MRUSER]

MR your customer service is really the worst of all ISPs now!!!!

Even worst than Big 3!!!! Yes you see this right even worst than Big 3!!!!

I been calling days to get my billing issue right and I keep hearing that someone will call me back every time!

Every single time either your so call 24/7 helpline is down can't get thru or I have to wait for 30min for someone to pick up and tell me "sorry, I escalate this and get someone to call you within the hours"

Best part, just now call and this CSO Norita told me will get the billing to call me within 5min and after 10min passed, as usual no one called. I called and waited another 30min and was told all knock off. Ask for any supervisor around told me he is a temp and no one around! Ask him what he can do, he say will get someone to call me tomorrow.

Guess all the temp CS there is just to answer the phone and apologize to the customer.

MR you really like **** now.. Throwing Lawzer hardship customer service to the drain.

Guess Lawzer if happen to come in here to look at all the customer service now will definitely vomit blood and faint on the spot.. This thread is like a baby that he brought up with so many countless sleepless nights.. Now look like crap.

Seriously have to salute the company tolerant towards the incompetent staff.

Lip services, totally no follow up and don't seem to be worry of ruining the company reputation?

 

[Netventure]

HI guys,

Over the past few days we have been working with Asus and testing the AC68 router's firmware (3.0.0.4.374_5061). This update will include some UI bug fix, wan to lan improvement and other stuff.


The update will be release tomorrow to the public. Do keep us updated on the new Asus firmware, kindly reset your router before configuring anything.

Do a speed test after configuring finish and another 1 a few hours later and see if the speed increase/decrease or remain constant.

I will move on to test the AC56(Although there's rarely report of any issue). Just want to be double/triple confirm and verify the router is perfectly suitable for 1Gbps.

still no update of firmware for AC68U? ASUS site is still old firmware:version 3.0.0.4.374.5047. So ASUS thinks it's not firmware but MR/ON problem?

My speed is still the same since day1, unresolved. And no Mouse that was promised.

Is 1G thingy probably hardware specific? otherwise, some can get close to 1G while others like me 200~300+ DL. And, my notebooks are all gigabit supported LAN interface, either Broadcom NetLink Gigabit Ethernet, Realtek PCIe GBE family controller, Antheros PCIe Gigabit Controller.

I have tried the MTU method. tried disabling checksum offload or something as someone suggested but all do not improve on my speedtest.

If only certain network hardwares are supported, please state so. Otherwise, how do we resolve to improve to/close to the speed I subscribe to, with what I already have?

rgds.
CID c1015604

 

[queks]

Today MR/ON second attempt to perform a FTO for my location had failed again.
I am seriously thinking of asking for a waiver of subscription fees until MR can get the service up, else there is no motivation for them.

I am in the same situation also. First attempt fail but original network still working. Today second attempt. Original network connection light blinking, new box also connection light blinking. Totally no internet service.

 

[misato]

I am in the same situation also. First attempt fail but original network still working. Today second attempt. Original network connection light blinking, new box also connection light blinking. Totally no internet service.

End up worst than me. Looks like ON is really screwing up (on purpose or otherwise)

 

[Magickiller9]

still no update of firmware for AC68U? ASUS site is still old firmware:version 3.0.0.4.374.5047. So ASUS thinks it's not firmware but MR/ON problem?

My speed is still the same since day1, unresolved. And no Mouse that was promised.

Is 1G thingy probably hardware specific? otherwise, some can get close to 1G while others like me 200~300+ DL. And, my notebooks are all gigabit supported LAN interface, either Broadcom NetLink Gigabit Ethernet, Realtek PCIe GBE family controller, Antheros PCIe Gigabit Controller.

I have tried the MTU method. tried disabling checksum offload or something as someone suggested but all do not improve on my speedtest.

If only certain network hardwares are supported, please state so. Otherwise, how do we resolve to improve to/close to the speed I subscribe to, with what I already have?

rgds.
CID c1015604

1Gbps port doesn't mean it's capable of 1Gbps.

Most netbook level would hang the moment you start running speed test.

Just get a better laptop la. Good quality 1. Not those cheapo 1.

5+6+ year old laptop also got GB port. But doesn't mean they can support

 

[ntec66]

End up worst than me. Looks like ON is really screwing up (on purpose or otherwise)

I'm not sure if OpenNet is really on purpose screwing up, it seem rather improbable since they have had many years to resolve the issues that were common at the very beginning.

On the other hand, with so many reports of MyRepublic miscommunication, we should ask what if it is simply another case of MyRepublic miscommunication? What if MyRepublic is relaying to customers incorrect information from OpenNet? Or leaving out important details that can let customer decide and choose?

If we have the time to read the ICO Agreement - ICO Agreement | OpenNet. We'll see that this ICO contract control every party (ISP & OpenNet) as to what they can and cannot do.

The contract also have very specific timeframe for every tasks and requires OpenNet to update the ISP what is the status at every stage. If there are problems OpenNet can't just keep quiet, they have to tell the ISP what is the problem, a timeframe to resolve and with an option to cancel plus compensation.

With such a clear detailed contract, it is quite doubtful OpenNet is that irresponsible as some here seem to be assuming.

Based on the above, I suspect it is more likely the ISP is not conveying the true and correct picture to us, making OpenNet a convenient scapegoat.

 

[Henry Ng]

MR your customer service is really the worst of all ISPs now!!!!

Even worst than Big 3!!!! Yes you see this right even worst than Big 3!!!!

I been calling days to get my billing issue right and I keep hearing that someone will call me back every time!

Every single time either your so call 24/7 helpline is down can't get thru or I have to wait for 30min for someone to pick up and tell me "sorry, I escalate this and get someone to call you within the hours"

Best part, just now call and this CSO Norita told me will get the billing to call me within 5min and after 10min passed, as usual no one called. I called and waited another 30min and was told all knock off. Ask for any supervisor around told me he is a temp and no one around! Ask him what he can do, he say will get someone to call me tomorrow.

Guess all the temp CS there is just to answer the phone and apologize to the customer.

MR you really like **** now.. Throwing Lawzer hardship customer service to the drain.

Guess Lawzer if happen to come in here to look at all the customer service now will definitely vomit blood and faint on the spot.. This thread is like a baby that he brought up with so many countless sleepless nights.. Now look like crap.

Seriously have to salute the company tolerant towards the incompetent staff.

Lip services, totally no follow up and don't seem to be worry of ruining the company reputation?

Should email to IDA and cc Minister so that authority look into it seriously.

 

[Henry Ng]

still no update of firmware for AC68U? ASUS site is still old firmware:version 3.0.0.4.374.5047. So ASUS thinks it's not firmware but MR/ON problem?

My speed is still the same since day1, unresolved. And no Mouse that was promised.

Is 1G thingy probably hardware specific? otherwise, some can get close to 1G while others like me 200~300+ DL. And, my notebooks are all gigabit supported LAN interface, either Broadcom NetLink Gigabit Ethernet, Realtek PCIe GBE family controller, Antheros PCIe Gigabit Controller.

I have tried the MTU method. tried disabling checksum offload or something as someone suggested but all do not improve on my speedtest.

If only certain network hardwares are supported, please state so. Otherwise, how do we resolve to improve to/close to the speed I subscribe to, with what I already have?

rgds.
CID c1015604

Can email to IDA and cc minister.

 

[misato]

I'm not sure if OpenNet is really on purpose screwing up, it seem rather improbable since they have had many years to resolve the issues that were common at the very beginning.

On the other hand, with so many reports of MyRepublic miscommunication, we should ask what if it is simply another case of MyRepublic miscommunication? What if MyRepublic is relaying to customers incorrect information from OpenNet? Or leaving out important details that can let customer decide and choose?

If we have the time to read the ICO Agreement - ICO Agreement | OpenNet. We'll see that this ICO contract control every party (ISP & OpenNet) as to what they can and cannot do.

The contract also have very specific timeframe for every tasks and requires OpenNet to update the ISP what is the status at every stage. If there are problems OpenNet can't just keep quiet, they have to tell the ISP what is the problem, a timeframe to resolve and with an option to cancel plus compensation.

With such a clear detailed contract, it is quite doubtful OpenNet is that irresponsible as some here seem to be assuming.

Based on the above, I suspect it is more likely the ISP is not conveying the true and correct picture to us, making OpenNet a convenient scapegoat.

What you have said is possible. Since we do not know the details nor will they share, I will just assume on face value that ON did not do their job of swing over the line part of the FTO process. As my installation has already failed twice now, if MR still do no want to pay more attention to my case and ensure the third attempt is successful, regardless of who had messed up, it only shows MR+ON is a terrible combination. Three times failure is more than valid enough case for me to get an wavier for any due charges even if I press this case in small claims.

 

[imacbie]

Can email to IDA and cc minister.

i think it is important to CC the president also.
So the nation, as a whole, will look at the issue.

 

[misato]

I think one of the MR staff supporting the company has quit the company.
Tried calling that person for a follow up and gotten a no such mailbox message.

Update: The person is on leave. please ignore.

 

[whoooo]

So now it's MR's practice to cut off subscriber's access on the day of migration over to new ONT? The installers are not even here!

errhhh i tot you MR hater from all the post since day one...how come u re-contract har..

 

[MRUSER]

Been calling the hotline for almost an hour! Really damn hot(me) for not able to get hold of anyone. Guess CSO only 2 person working to handle the whole singapore

 

[Raident]

ANGRY!!!

Throughout the entire episode with MR. I was always pretty patient about the whole process as I understand that the 1gbps plan will take some time to roll out. When I was given an appointment on 24th March for them to come down, I was so excited. Then they postponed it to 29th March. When the field engineer finally came down, he told me that the signal of my termination point was too weak and that he will arrange for the opennet technician to come down to take a look and he'll come back on the same day to do the installation.

So, exactly a week later, NO ONE called or even came down to do ANYTHING. I called open net and they said MR DID NOT request for them to come down. So I emailed them and explained my situation to them. As usual, they gave a nice explanation and offered to waive a month's subscription for me as the next available date was 22nd April (TODAY).

At 9am, MR's field engineer called and said he was coming down. I explained my situation to him and asked him if ON's people should come first. He then told me to call him back when ON has arrived and hung up. I felt that somehow. something was wrong. So I called Opennet and they said that NO ONE IS COMING DOWN BECAUSE NO BODY REQUESTED FOR IT.

I called MR's engineer back and he said in that case. I have to call the f*cking hotline. I have been on hold for one whole f*cking hour now and I can't even speak to anyone.

There will be NO MORE excuses for this incompetent company. They are merely hiding behind a wall and blaming ON for every single thing when it is clearly their own mistakes.

 

[chengsun]

U all already are paying your monthly subscription?