MyRepublic Big Launch

[Zeemax]

I have no issues on iOS devices leh

not trying to shoot you down.... but I do you have such issues when on PC?

If only the Android devices have issues... than its very funny leh

U r rt.. Pc is fine only Android. Why I am quite sure its MR network or maybe the black ont cos when I am in my office which is using M1 fibre I tried the Speedtest on my note 2 upload is ok. Strange...

 

[hangyong]

U r rt.. Pc is fine only Android. Why I am quite sure its MR network or maybe the black ont cos when I am in my office which is using M1 fibre I tried the Speedtest on my note 2 upload is ok. Strange...

again not saying anything against you ok?

I am in the line of technical support also and I have encountered an issue where the NIC on a device die die also cannot connect to a particular switch.

some of the other devices of the same model can connect, while some cannot.

if connect to another switch, no issues, all can connect.

weird things, all the devices are of the same model, and same production batch.

after a sh*t load of investigation, its the blardy NIC chip on the device that is causing problems with this particular NIC chip on that switch.

finally, updated the firmware on the device with new driver and all works!

 

[Zeemax]

again not saying anything against you ok?

I am in the line of technical support also and I have encountered an issue where the NIC on a device die die also cannot connect to a particular switch.

some of the other devices of the same model can connect, while some cannot.

if connect to another switch, no issues, all can connect.

weird things, all the devices are of the same model, and same production batch.

after a sh*t load of investigation, its the blardy NIC chip on the device that is causing problems with this particular NIC chip on that switch.

finally, updated the firmware on the device with new driver and all works!

No worries But actually other my note 2, my Samsung smart tv and the Android tv box are also having the same issue. actually apart from me I saw quite a number of us also having the same issue.

 

[cloudwane]

Finally had my 1gbps fibre setup by MR as per the appointment scheduled originally. OpenNet came on 27th March to perform the fibre point installation as I had missed mine previously. Today came two guys from MR and the setup was smooth and done within 30 mins.

Have tested the connection via LAN cable and getting close to 900mbps of download through MR speediest website.

Thumbs up and I do hope that the customer service from MR would not fail us.

 

[Johnnny]

Hi Johnny, do also take note that for those who r slightly luckier to have their MR installation done there is an issue whereby when we do a Speedtest even with MR one the upload is hanged when on Android devices such as Note 2...and cos of this upload problem it seems that we have problem accessing sites like Qoo10, PayPal or WhatsApp etc.... Its not a problem getting onto theirs front page but when trying to upload datas such as recent order details for this case on Qoo10 it shows "Request Time-out".

Yeah we're tracking this too, and will post an update the moment we've identified the problem.

 

[xRenol]

Hi Johnnny,

Was there any black and white when arranging for an appointment with OpenNet?

If OpenNet did not turn up during the scheduled date, are you all able to clamp them down since the agreement only covered for lack of fiber resources or delay for any reason but not for no turn up?

Under the agreement with OpenNet.

They are not in anyway obligated to compensate us for anything caused by lack of fiber resources or delay for any reason.

However, we are obligated to compensate them if customer fail to turn up for installation when they are present.


Yes, under the agreement we are not allowed to mention most of the stuff.. Thus, we are fully transparent when it comes to issue concerning our side such as DDoS or server issue. But when it comes to OpenNet, we could only go as far as mention lack of fiber resources or delay for certain reason.


OpenNet will update us every day at 6-7pm on the list of customer that are affected by the scheduling for the very next day. At which we will contact customer to inform them that the schedule is affected.


For customer that are affected by OpenNet schedule, we welcome them to call OpenNet and record the conversation of them and post it here and we will be glad to talk to you and show you the evidence without breaking our agreement with opennet.

 

[Binaries]

Guys, quick honest question.

How do you want us - and MyRepublic - to handle the OpenNet delays better?

We understand there's unhappiness over the OpenNet delays, and even understand why it looks like we're pushing blame. Would it be better if we posted proof of the OpenNet acknowledging these delays on their end? Or is it an issue of timely communication? If there are lapses in the way we're handling this, we will honestly welcome the feedback, and explain what's happening and why.

This might be slightly irrelevant to what you're asking on this post but it's along the same line of giving feedback to the rough experience these couple of months.

I do not want to be personal but have you guys thought that the PR team is doing a terribly bad job in handling and appeasing the people so far? There are lots of upset customers these days because of the delays but that aside you guys also have other technical issues that are never explained nor resolved properly yet and worst; nothing is properly conveyed. We either get a very vague response to things or our questions being selectively ignored.

My 1GBPS Plan have been installed and it comes with its up and down as well, the plan itself is working fine beside some routing issues (which I understandably see no reason to hammer you guys on) but the communication part from Day 1 is a nightmare and I have raised it up a few times in this Part 4 MR thread which was undeniably ignored and then buried. As much as we like to understand your plight and how you guys are being taken on for a ride by ON, at the end of the day we are your subscribers and you guys need to talk to us.

On my personal experience with your CSOs, they are nightmares, they are never ever aligned with the situation and most of the time they are pushing things around and eventually coming back with a "someone will call you back" answer and trust me most will agree when I say call-back promises are a joke because 9/10 no one calls until we call them up again to bug them and ask to speak to someone from the management.

One of the major reason why MR was different to me to make the jump a year+ back was how you guys interacted with us subscribers.

Even though many can argue that assistance on the forum is not mandatory for you MR guys now but you can't deny what Lawzer started on this forum won the vote of confidence from many of us when we first made the jump. Is that truly gone? It feels so tiring and so hard to get in touch with you people compared to when it all started, yes you guys grew bigger but if this is the excuse/reason that you guys will eventually turn into the state of the Big Telcos that we already have then it only gives us a good reason to be prepared for the worst.

 

[MRUSER]

This might be slightly irrelevant to what you're asking on this post but it's along the same line of giving feedback to the rough experience these couple of months.

I do not want to be personal but have you guys thought that the PR team is doing a terribly bad job in handling and appeasing the people so far? There are lots of upset customers these days because of the delays but that aside you guys also have other technical issues that are never explained nor resolved properly yet and worst; nothing is properly conveyed. We either get a very vague response to things or our questions being selectively ignored.

My 1GBPS Plan have been installed and it comes with its up and down as well, the plan itself is working fine beside some routing issues (which I understandably see no reason to hammer you guys on) but the communication part from Day 1 is a nightmare and I have raised it up a few times in this Part 4 MR thread which was undeniably ignored and then buried. As much as we like to understand your plight and how you guys are being taken on for a ride by ON, at the end of the day we are your subscribers and you guys need to talk to us.

On my personal experience with your CSOs, they are nightmares, they are never ever aligned with the situation and most of the time they are pushing things around and eventually coming back with a "someone will call you back" answer and trust me most will agree when I say call-back promises are a joke because 9/10 no one calls until we call them up again to bug them and ask to speak to someone from the management.

One of the major reason why MR was different to me to make the jump a year+ back was how you guys interacted with us subscribers.

Even though many can argue that assistance on the forum is not mandatory for you MR guys now but you can't deny what Lawzer started on this forum won the vote of confidence from many of us when we first made the jump. Is that truly gone? It feels so tiring and so hard to get in touch with you people compared to when it all started, yes you guys grew bigger but if this is the excuse/reason that you guys will eventually turn into the state of the Big Telcos that we already have then it only gives us a good reason to be prepared for the worst.

Well said. Thumb up.

I am sure a lot of us understand MR will be facing some issue by ON since we all know who owned ON. But this does not give any reason for us end user to suffer.
We end user are willing to support new ISP but do show us some black and white on MR writing to IDA n MDA about the constraint MR facing with ON not providing support and not just brush us off with words pointing at ON.

Go public and I am sure us end user will be more understanding and will go after Govt sector to give us an answer for the delay of ON.

There is clearly a very big gap of service response standard since lawzer no longer active here. Understand he top management can't be here all the time but should monitor the team managing here. This is after all your official thread of feedback right?

 

[Spyder7756]

No worries But actually other my note 2, my Samsung smart tv and the Android tv box are also having the same issue. actually apart from me I saw quite a number of us also having the same issue.

Just for the record that I am also one of the changed appt one but I was lucky that the second one I arranged on a Saturday.. even open net told me they can come on the wed/thu but I did not want to take leave again... and that Sat installation is smooth.. maybe myself do not have much question but prefer to test it myself...

Hi Zeemax

same. Note2 (wifi 2.4/5GHz), htc one V (2.4), samsung tab7(5), motoG US set (2.4) <All can't speedtest (dwn ~50Mbps,up hanged,speedtest apps). dolphin,chrome,firefox, stock browser from android very slowing in loading FB,espn soccernet,

Yes..old ip4 is still speedtest-able.. no issue (16.67/11.89Mbps)
Qoo10 able to surf,espn,etc. I reckon iOS is alright

Opera mini is surf-able,load-able even with my old samsung tab7 (new experience using it), Qoo10

Wasapp message fast using wifi BUT picture sending is unable to send..it kept scrolling a round...

If wasapp still cannot send/receive pict at the normal rate..FB apps still slow to upload picture may consider to stop this MR and revert to M1 100 or 200 Mbps...

All the above issues are NO issue when using M1 100Mbps but I believe it maybe some hardware or software are not ready for this blazing speed...enlighten me please....

Just to share...

 

[Zeemax]

Just for the record that I am also one of the changed appt one but I was lucky that the second one I arranged on a Saturday.. even open net told me they can come on the wed/thu but I did not want to take leave again... and that Sat installation is smooth.. maybe myself do not have much question but prefer to test it myself...

Hi Zeemax

same. Note2 (wifi 2.4/5GHz), htc one V (2.4), samsung tab7(5), motoG US set (2.4) <All can't speedtest (dwn ~50Mbps,up hanged,speedtest apps). dolphin,chrome,firefox, stock browser from android very slowing in loading FB,espn soccernet,

Yes..old ip4 is still speedtest-able.. no issue (16.67/11.89Mbps)
Qoo10 able to surf,espn,etc. I reckon iOS is alright

Opera mini is surf-able,load-able even with my old samsung tab7 (new experience using it), Qoo10

Wasapp message fast using wifi BUT picture sending is unable to send..it kept scrolling a round...

If wasapp still cannot send/receive pict at the normal rate..FB apps still slow to upload picture may consider to stop this MR and revert to M1 100 or 200 Mbps...

All the above issues are NO issue when using M1 100Mbps but I believe it maybe some hardware or software are not ready for this blazing speed...enlighten me please....

Hi Spyder,

Most of what you have encountered apply to me as well... Note 2, Samsung smart TV and Android tv box all behave the same way.. When in my office, I used my note 2 to do a Speedtest while on M1 fibre, upload is fine.

 

[hangyong]

Hi Spyder,

Most of what you have encountered apply to me as well... Note 2, Samsung smart TV and Android tv box all behave the same way.. When in my office, I used my note 2 to do a Speedtest while on M1 fibre, upload is fine.

this is still not 100% conclusive that the problem is with MR... because like I mentioned earlier, it could be a compatibility issue between your device and the router.

any possibility to bring the router to your office and try?

 

[Spyder7756]

this is still not 100% conclusive that the problem is with MR... because like I mentioned earlier, it could be a compatibility issue between your device and the router.

any possibility to bring the router to your office and try?

Hi Hangyong, alternatively, can android devices be used by you..your MR ok? Maybe some settings which we may not know but in my case 4 android phones showed consistence cannot mk it.. and ip4 all the way ok..ios planned for high speed??

Sorry, I am no expert but merely exploring and I tested below this morning before work;

MR+alcatel lucent black box (no VOIP)+Cisco E1500 >>>> download 48/upload hanged(motoG), 6.7/hanged(Tab7), 13/10(ip4)

M1+huawei(with VOIP) +AC68 >> 56/28(motoG), 8/2(Tab7), 18/14(ip4) **all alright M1/AC68

Below is an adventurous try...

MR optical port+M1 huawei with VOIP+Cisco E1500>>>>>>> Network issue both phones and lappy

M1 optical port+MR Alcatel lucent no VOIP+AC68>>>>>>>> Network issue both phones and lappy

Hopes it helps..tks

 

[imacbie]

this is still not 100% conclusive that the problem is with MR... because like I mentioned earlier, it could be a compatibility issue between your device and the router.

any possibility to bring the router to your office and try?

i think most of us encountering issues with the upload problem were previously on a lower tier plan including me.
same equipments less the ONT.

no uploads could be done on my Note 2
PS3 having no upload/download static

 

[hangyong]

Hi Hangyong, alternatively, can android devices be used by you..your MR ok? Maybe some settings which we may not know but in my case 4 android phones showed consistence cannot mk it.. and ip4 all the way ok..ios planned for high speed??

Sorry, I am no expert but merely exploring and I tested below this morning before work;

MR+alcatel lucent black box (no VOIP)+Cisco E1500 >>>> download 48/upload hanged(motoG), 6.7/hanged(Tab7), 13/10(ip4)

M1+huawei(with VOIP) +AC68 >> 56/28(motoG), 8/2(Tab7), 18/14(ip4) **all alright M1/AC68

Below is an adventurous try...

MR optical port+M1 huawei with VOIP+Cisco E1500>>>>>>> Network issue both phones and lappy

M1 optical port+MR Alcatel lucent no VOIP+AC68>>>>>>>> Network issue both phones and lappy

Hopes it helps..tks

thing is I have no android devices to try at home la... if not I would have tried liao...

one thing to note is that the ONT is tied to your ISP.
so the only thing you can swap is the router.

Interestingly... how come you are using the E1500 on MR??

 

[hangyong]

i think most of us encountering issues with the upload problem were previously on a lower tier plan including me.
same equipments less the ONT.

no uploads could be done on my Note 2
PS3 having no upload/download static

i see!
so you have not changed the router when upgrading?

The thing that puzzles me is this...
If it can go through on other devices, but Android, then the problem is likely Android...

In the network transport level, a packet is a packet... if it is destined to go to a location as indicated in the packet, it goes towards that destination...

Something before reaching the network must have done something to the data packet.

Thats how I will think it is if I am the one troubleshooting...

 

[Zeemax]

thing is I have no android devices to try at home la... if not I would have tried liao...

one thing to note is that the ONT is tied to your ISP.
so the only thing you can swap is the router.

Interestingly... how come you are using the E1500 on MR??

Coincidentally I hv also swap the router connected with the black Alcatel same problem.

 

[layang89]

Thanks. We wanna hear it, whether positive or negative.



Okay, this I do definitely agree with you. Whenever there are cancellations by OpenNet and we have been informed about it, we should inform customers no matter how last minute OpenNet did it.

We're about to have a meeting with our major team heads shortly, and will bring this up in that meeting. This should not be happening, and we do apologise about that.



We discussed this before, and the reason why there's no daily SMS update is because often times, there's no update to give. The projected timeline has to come from OpenNet, and we believe it's more aggravating to receive a "Hi your status is still pending" SMS from us.

As for someone to contact, we're creating a new number that customers can call specifically regarding OpenNet delays. Once the set up is ready we'll announce the number.



We'll commit to that. In our experience OpenNet needs only to delay once, and if there are any other issues we'll be informed beforehand, which is why I want to investigate more into cases where there's more than one reschedule, those are highly unusual. Thanks Kenny.

Hi Johnny

I believe unhappiness related to OpenNet delay is nothing news since the onset of fibre broadband, didnt MR anticipate the situation today ? Similar to MR, M1 also migrated from nucleus in 2012, correct me if i am wrong, but their approach seems to be more systematic and we didnt hear much complaints.

We understand MR is a bold ISP and aggressive, but it doesnt mean that MR should expect it's subscribers to suffer together in the process. To prevent losing existing subscriber on 100M and 150M plan, i suggest MR allows us an upgrade while staying on nucleus network. You can migrate us when your back end is stable. This may mean that you have to pay nucleus more, but better than losing subscribers. On our part, i think it is also less disrupted. In this way, MR can focus all effort on new subscribers, while debugging your backend. In terms of trouble-shooting, you will be able to compare the performance of nuleus ont and MR ont, hence expedite fault isolation. At the moment, i observed that 1g subscribers are trouble-shooting on their own using their own methods, we appreciate that but its messy and uncoordinated .. and can be misleading at times. the more i read the more i am determine to terminate my MR subscription.

 

[hangyong]

Coincidentally I hv also swap the router connected with the black Alcatel same problem.

what you mean you swap the router connected with the black Alcatel?

you mean (for example) you have router A with Alcatel, not working. Removed router A and replace with router B connect to Alcatel and it is not working?

If above, 2 questions:
router B previously has any issues or never tried before?
router A if placed on another network, can it work?

 

[imacbie]

i see!
so you have not changed the router when upgrading?

The thing that puzzles me is this...
If it can go through on other devices, but Android, then the problem is likely Android...

In the network transport level, a packet is a packet... if it is destined to go to a location as indicated in the packet, it goes towards that destination...

Something before reaching the network must have done something to the data packet.

Thats how I will think it is if I am the one troubleshooting...

well for me, only thing that changed is the ONT.
i thought it could have been a rom issue, doesnt look like it now.
Playstations are having the same quirk

 

[Zeemax]

what you mean you swap the router connected with the black Alcatel?

you mean (for example) you have router A with Alcatel, not working. Removed router A and replace with router B connect to Alcatel and it is not working? (yes, tat's wat i did)

If above, 2 questions:
router B previously has any issues or never tried before? (previously no issue)
router A if placed on another network, can it work?(yes tried on m1, it works, no upload hanged)