Repost: For the benefit of all the other folks who are in a similar situation (e.g. last minute cancellations, no-shows etc etc), I have created a simple guide as to the possible steps you can take as a irate customer.
(1) Call the MR 24/7 hotline at : 6436 6638
• Expect for calls to be unanswered due to heavy call traffic and insufficient MR manpower
• Should you be lucky to get through, do record your call to avoid any miscommunication or misunderstandings in the future
• If nobody picks up, you can try your luck with their business sales hotline at: 6436 6618
(2) Email MR at
myservice@myrepublic.com.sg
• Do remember to record down your ticket number etc
(3) Contact MR via their livechat on their webpage
http://www.myrepublic.com.sg
(4) Contact MR management via email or personal visit to their office
• Malcolm Rodrigues: CEO & Co-founder
• KC Lai: Chief Commercial Officer & Co-Founder
• Greg Mittman: V.P. & Co-Founder
• Lawrence Chan: Head of Business Development and Product Management
(5) Contact Opennet directly to verify the cause of delay / cancelled appointment. Hotline number: 6563 4273 or email:
info@opennet.com.sg ,
ask@opennet.com.sg
(6) Complain to Infocomm Development Authority of Singapore (“IDA”) and Ministry of Communication and Information (“MCI”)
• Minister for Communications and Information, YAACOB Ibrahim (
yaacob_ibrahim@mci.gov.sg )
• Senior Minister of State, Lawrence WONG (
lawrence_wong@mci.gov.sg )
• Minister of State, Ms SIM Ann (
sim_ann@moe.gov.sg )
• Permanent Secretary of MCI, Aubeck KAM (
mci_aubeck_kam@mci.gov.sg )
• Executive Deputy Chairman of IDA, Steven Robert LEONARD (
steve_leonard@ida.gov.sg )
• Managing Director of IDA, Ms Jacqueline POH (
jacqueline_poh@ida.gov.sg )
• Senior Director (Next Generation Infrastructure), Philip Heah (
philip_heah@ida.gov.sg )
(7) Contact HWZ user louischin at
louischin78@gmail.com who is planning to organize a joint petition / complaint about MR and Opennet to IDA
