MyRepublic Big Launch

[Zeemax]

good for you! Whatsapp can upload pict? I just called MR just to make a statement which I did not previously, the FT CSO said they acknowledged that issue and is working on it... i have to accept for the time being...L L

But strange rt why over the air suddenly ok already? oh ya i hv not tried watsapp but did try on Qoo10.... now can see things like recent orders already..

 

[sandwicher]

The TODAY article was definitely more thorough in describing the situation but also only touched the surface on a few issues. Will address things one by one.



MyRepublic agrees with IDA on this. This is why we're making sure to take responsibility for our lapses - e.g. communication delays, after-installation issues. We're not saying MyRepublic is blameless.

But when OpenNet first tells us "okay go ahead and install, we're ready", then tells us "eh jam break we're not ready for this guy", however, we can honestly tell you and our other customers - no, we didn't prepare in advance for OpenNet flip-flopping. Who would?



Mr Yong's case we're aware of, and I contacted him separately on another thread. There was definitely miscommunication there, and we do want to sort it out.



We're all part of the same team, and we all worked on Lawrence's reply to TODAY together. Again, this is something we do acknowledge. The large signups delayed our communication.

Put it this way bah.

MyRepublic isn't saying "eh guys don't blame us, it's all OpenNet's fault" and then just hiding under a rock.

We're saying "the issue arises from OpenNet, therefore our hands are a bit tied, but we ARE working with them to minimise these issues and will contact you soon."

"will contact you soon", is very typical of telcos. Soon is also very subjective.

Whatever the reason, as mentioned by IDA, all telcos, ALL, should cater and prepare to tackle any potential delay in installation by OpenNet. Its only common sense to have a contingency plan isn't it?

If you're expecting a huge sign up of customers, you for sure will know delays are bound to happen. Shouldn't something be done?

Expected installation dates should be advised to customers. And if a significant delay happened, MR should, out of goodwill, allow their customers to break the contract as MR themselves failed to deliver their promise.

Failing to respond to customers' queries and shutting out is also, damn right disgusting.

Sorry doesn't cut it.

 

[nivleK1985]

"will contact you soon", is very typical of telcos. Soon is also very subjective.

Whatever the reason, as mentioned by IDA, all telcos, ALL, should cater and prepare to tackle any potential delay in installation by OpenNet. Its only common sense to have a contingency plan isn't it?

If you're expecting a huge sign up of customers, you for sure will know delays are bound to happen. Shouldn't something be done?

Expected installation dates should be advised to customers. And if a significant delay happened, MR should, out of goodwill, allow their customers to break the contract as MR themselves failed to deliver their promise.

Failing to respond to customers' queries and shutting out is also, damn right disgusting.

Sorry doesn't cut it.

They can terminate the sign up anytime they want so long it's before receiving a call to confirm the appointment as once we confirm an appointment, opennet will charge us.

 

[nez]

Delays in 1Gbps broadband delivery on The Straits Times April 5, 2014

http://app.sgdi.gov.sg/listing.asp?agency_subtype=dept&agency_id=0000022117

Call, email, write to ST forum, write to the Real Singapore, stomp, petition....etc. whatever it takes.

Glad someone took my advice

Haha, have to make noise then when posted in news the relevant dept (you know who lah) will have no choice but to sit up & do something.

Although monitoring is just words only by relevant dept (you know who lah) but it is a start.

Rome wasn't built in a day you know!

plausible deniability.

True. Need to make clear to eveyone from bottom to top. Nobdy can feigned ignorance

 

[Phases]

got mine connected yesterday morning.

 

[Tiny potato]

Based on The Straits Times article, it stated that "The Infocomm Development Authority (IDA) said yesterday that it is monitoring OpenNet's obligations to connect 98 per cent of residential sign-ups within three workings days of receiving their orders, and the rest within seven working days."

Does it mean that any postpone/delay from the first installation date will only be a maximum of seven working days for those installation date starting after 5 April 2014?

Interested to know too. How do those that gotten the opennet not enough infrastructure delay proceed?

Wait for MR call? Wait until old old?

 

[Tiny potato]

They can terminate the sign up anytime they want so long it's before receiving a call to confirm the appointment as once we confirm an appointment, opennet will charge us.

If the opennet delay for 6 months, we going to wait for 6 months too? If ya vendor do not perform, I do not think it's the customer's problem.

Wat is this??!

 

[aptget]

got mine connected yesterday morning.

wow so lucky !!!

what router are you using ???

damn tempted to upgrade to AC68 router from N56U

 

[RaVeN84]

MyRepublic From Good to ...

reported problem 1 month back
called 4 times
answer we will get back to you

 

[Phases]

wow so lucky !!!

what router are you using ???

damn tempted to upgrade to AC68 router from N56U

use lan cable from router N56U

 

[ZarakiKPC]

use lan cable from router N56U

always wondered - does the cable come with the wireless router? or need to purchase seperately?

 

[Boltersdriveer]

always wondered - does the cable come with the wireless router? or need to purchase seperately?

There's one purple cable with the Alcatel-Lucent ONT, and one flat Cat 5e black cable with the Asus router.

Bolts

 

[ZarakiKPC]

There's one purple cable with the Alcatel-Lucent ONT, and one flat Cat 5e black cable with the Asus router.

Bolts

ohh i see, thanks!

 

[nightstalker2]

Just got a reply this evening from OpenNet regarding my case (first NO-SHOW by OpenNet on 18 March)

"Please be informed that if there is no complications found, it will take at least 20 working days for the on-site issue at your premise to be rectified." - Massive fail of OpenNet SLA.

But still, this is a concrete number (20 days) that MR couldn't obtain for me. I don't feel that either OpenNet or MR really cares....Must keep calm and write well-worded complain...

 

[creator88]

Just got a reply this evening from OpenNet regarding my case (first NO-SHOW by OpenNet on 18 March)

"Please be informed that if there is no complications found, it will take at least 20 working days for the on-site issue at your premise to be rectified." - Massive fail of OpenNet SLA.

But still, this is a concrete number (20 days) that MR couldn't obtain for me. I don't feel that either OpenNet or MR really cares....Must keep calm and write well-worded complain...

At least you received a reply. no word from OpenNet or MR for topping up of splitter issue at my side

It's not really concrete in the sense they mentioned "at least 20 working days" i.e. it will definitely not be less than 20 working days.

>20 WD could mean 30 days, 60 days, 100 days etc

That's the really irritating thing about OpenNet and their total reluctance to provide a firm date for issue resolution

 

[nivleK1985]

Just got a reply this evening from OpenNet regarding my case (first NO-SHOW by OpenNet on 18 March)

"Please be informed that if there is no complications found, it will take at least 20 working days for the on-site issue at your premise to be rectified." - Massive fail of OpenNet SLA.

But still, this is a concrete number (20 days) that MR couldn't obtain for me. I don't feel that either OpenNet or MR really cares....Must keep calm and write well-worded complain...

Not sure if the CSO mention. We do tell customer that fiber top up for area takes about 3-4weeks which is about 20 working days.

OpenNet can be rather slow such as taking up to 1 week to file an application to it's internal department to search for a manhole and another 3weeks to search for that hole.

 

[nivleK1985]

At least you received a reply. no word from OpenNet or MR for topping up of splitter issue at my side

It's not really concrete in the sense they mentioned "at least 20 working days" i.e. it will definitely not be less than 20 working days.

>20 WD could mean 30 days, 60 days, 100 days etc

That's the really irritating thing about OpenNet and their total reluctance to provide a firm date for issue resolution

When we inform customer 3-4 weeks it's really after escalation to OpenNet demanding it be fast. Else the actual process as you have mention could take longer.

Certain new building could take months to be fiber ready

 

[creator88]

When we inform customer 3-4 weeks it's really after escalation to OpenNet demanding it be fast. Else the actual process as you have mention could take longer.

Certain new building could take months to be fiber ready

I think everyone in the forums knows that MR is not in a position to demand anything from OpenNet. MR is at the mercy of OpenNet, period.

Short of MR commencing litigation against OpenNet, there is really not much MR can do.

 

[Tiny potato]

When we inform customer 3-4 weeks it's really after escalation to OpenNet demanding it be fast. Else the actual process as you have mention could take longer.

Certain new building could take months to be fiber ready

Therefore, could we get an assurance that Myrepublic will completed the installation within 3-4 weeks?

And what if Opennet or Myrepublic fail to deliver?

It is unreasonable for us to be waiting forever.

 

[Tiny potato]

I think everyone in the forums knows that MR is not in a position to demand anything from OpenNet. MR is at the mercy of OpenNet, period.

Short of MR commencing litigation against OpenNet, there is really not much MR can do.

To me,

if a service cannot be offer by the seller to all the consumers, and the seller still proceed to promote and publicize everywhere...

under the Consumer Protection (Fair Trading) Act, isn't that a false or misleading claims ?

I'm not that good with consumer act, just asking.