MyRepublic Big Launch

[ntec66]

An ONT update will require every single user to turn off and on their ONT. Which we are not doing in this case. As mention before it's has always been the router issue. Never have I heard of any issue with the ONT. The ONT went through numerous testing since late last year and I'm pretty sure there isn't any software issue on it. If there's a slow speed on the ONT. It could only be the hardware. One or two faulty hardware in a production batch of thousand is very common.

Our team is responsible for giving information to the CSO. He must have misunderstood the router as the ONT.

The back end system of 1Gbps and old plan has always been the same. The only different is the frontend. Instead of NC. We are the opco now. But back end processing system hasn't change so there shouldn't be any problem on the new one if it doesn't appear on the old one.

We can't stop others from making false accusation against us. But what we can do is let others know the truth.

Don't think you should stoop down to the level of shooting the messenger, Bryant was simply sharing new information he got from your CSO, information that suggest MR is not acknowledging problems and wasting others time. Unless of course, you think Bryant is lying and making the whole accusation up. Well, if that is the case then it is up to Bryant to clarify.

 

[misato]

if the vacuum cleaner is on the speed will drop to a single digit.

Homeplug speed are liar...

As someone had said before.. it all depends on your wiring.
Come my house I can show you that vacuum cleaner does not affect the speed much and certainly not to a single digit.

I can also show you what a harmless standing fan can do to your wireless connection speed.

 

[nivleK1985]

Don't think you should stoop down to the level of shooting the messenger, Bryant was simply sharing new information he got from your CSO, information that suggest MR is not acknowledging problems and wasting others time. Unless of course, you think Bryant is lying and making the whole accusation up. Well, if that is the case then it is up to Bryant to clarify.

i'm not saying Bryant. I'm pretty sure the problem he mention is real and i'm working to solve it.

 

[ntec66]

..
The back end system of 1Gbps and old plan has always been the same. The only different is the frontend. Instead of NC. We are the opco now. But back end processing system hasn't change so there shouldn't be any problem on the new one if it doesn't appear on the old one.

Just curious, what exactly do you mean by front-end and back-end?

This is Singapore setup:

User <---> Dark fibre (NetCo-OpenNet) < ---> Active fibre (OpCo-Nucleus/ST/M1/MR/VQ) <---> Internet

Your old plan goes via Nucleus Connect (OpCo) using their networking equipment.

You new plan is via your own OpCo using your new networking equipment.

So then, where or what is this overlap of old backend being always the same? Are you referring to OpenNet fibre?

As a OpCo, shouldn't all your new 1Gbps users dark fibre directly connect to your own active networking equipment?

 

[Johnnny]

Don't think you should stoop down to the level of shooting the messenger, Bryant was simply sharing new information he got from your CSO, information that suggest MR is not acknowledging problems and wasting others time. Unless of course, you think Bryant is lying and making the whole accusation up. Well, if that is the case then it is up to Bryant to clarify.

Actually.

I don't think any CSO will be so brave to tell a customer all of the above from his own imagination.

Obviously this fact makes your PR work harder and I guess you'll probably continue to deny everything.

We were referring to this, not Bryant's account of what he was told. Like nivlek said, we believe Bryant of course.

But one data point does not make a pattern. If one of our CSOs mentioned this to customers, either:

1) he made a mistake, and meant to talk about the ASUS router firmware instead
2) there is really something wrong with all ONTs to all customers and we are trying to hide this fact because the company is made up of evil, horrible people who want nothing but your money and your grief.

If you believe 2), you may be mixing us up with the Big Red.

One of our CSO's made the mistake of referring to the ONT firmware, when he should have been talking about the ASUS router firmware. nivlek is looking into his case now. Our engineers are currently not aware of any issues that our ONT firmware has that may be affecting people's connections.

In other words, if there IS a problem, the ONT is not necessarily the first place to look. It could be a cabling issue or a backend issue. We know this because in the cases that we've troubleshooted so far, an overwhelming % of them have nothing to do with the ONT, and not one case has to do with ONT firmware.

 

[ntec66]

Actually.



We were referring to this, not Bryant's account of what he was told. Like nivlek said, we believe Bryant of course.

But one data point does not make a pattern. If one of our CSOs mentioned this to customers, either:

1) he made a mistake, and meant to talk about the ASUS router firmware instead
2) there is really something wrong with all ONTs to all customers and we are trying to hide this fact because the company is made up of evil, horrible people who want nothing but your money and your grief.

If you believe 2), you may be mixing us up with the Big Red.

One of our CSO's made the mistake of referring to the ONT firmware, when he should have been talking about the ASUS router firmware. nivlek is looking into his case now. Our engineers are currently not aware of any issues that our ONT firmware has that may be affecting people's connections.

In other words, if there IS a problem, the ONT is not necessarily the first place to look. It could be a cabling issue or a backend issue. We know this because in the cases that we've troubleshooted so far, an overwhelming % of them have nothing to do with the ONT, and not one case has to do with ONT firmware.

That was a rhetorical statement bore out by MR past history of avoiding questions or responding with vague statements, don't take my word, just look at all the old posts of aggravation and pain suffered. Using fanciful allegory is not going to wipe all that away.

Now that you are more focused and attentive, can you respond to my last question on the backend, another vague term being thrown around.

Also, was there any response to this?:

Hi everyone, here're the known issues on our 1Gbps so far:

1. Android uploading and other issues - fixed. If you're still facing problems with android devices on our 1Gbps, please let us know.

@Johnnny regarding the android upload issue, has it gotta do with MTU or port issues?

 

[hangyong]

That was a rhetorical statement bore out by MR past history of avoiding questions or responding with vague statements, don't take my word, just look at all the old posts of aggravation and pain suffered. Using fanciful allegory is not going to wipe all that away.

Now that you are more focused and attentive, can you respond to my last question on the backend, another vague term being thrown around.

Also, was there any response to this?:

I dun think any networking company will tell you what was done to solve certain issues especially if it involves some back end system...

stop being a keyboard hero la...

 

[ntec66]

I dun think any networking company will tell you what was done to solve certain issues especially if it involves some back end system...

stop being a keyboard hero la...

Don't Ad hominem la..., just try to help fellow consumers get some clarity.

 

[Boltersdriveer]

That was a rhetorical statement bore out by MR past history of avoiding questions or responding with vague statements, don't take my word, just look at all the old posts of aggravation and pain suffered. Using fanciful allegory is not going to wipe all that away.

Now that you are more focused and attentive, can you respond to my last question on the backend, another vague term being thrown around.

Also, was there any response to this?:

Hey ntec66,

Our backend for the 1Gbps plan is exactly the same, but because the equipment this time is by a different vendor, therefore we had to perform a few optimization to ensure that your plans work as they did before on the NC OpCo network. The actual backend connectivity from our core network to the rest of internet is all the same.

Bolts

 

[hangyong]

Don't Ad hominem la..., just try to help fellow consumers get some clarity.

you are not helping anyone here but making things look ugly for MR and messing them and taking away their time from actually doing work to resolve issues just for your own ego thinking that you are helping others....

people can read the post themselves.

just ask all those who already got the 1gbps line how quickly their problems are solved one by one.

are you having any problems with your line?
Yes? then lodge an official complain.
No? Then just let people do their job.

 

[ntec66]

Carry on your Ad hominem silliness, and by your definition, we should all just email and close down this useless thread... sorry that's not going to cut it

And I can say the same of you, by blindly standing up for MR and attacking legitimate concerns, telling people to keep quiet, you are not helping the customers.

 

[hangyong]

its good to be able to put someone in the ignore list....

 

[MRUSER]

Carry on your Ad hominem silliness, and by your definition, we should all just email and close down this useless thread... sorry that's not going to cut it

And I can say the same of you, by blindly standing up for MR and attacking legitimate concerns, telling people to keep quiet, you not not helping the customers.

Not siding anyone.
This thread is consider a official feedback channel for all user n non user of MyRepublic.

anyone have the freedom to post any concern.

Btw Funshion still sux. Download speed is worst than my 4g n existing cable.

 

[Just Me]

Not siding anyone.
This thread is consider a official feedback channel for all user n non user of MyRepublic.

anyone have the freedom to post any concern.

Btw Funshion still sux. Download speed is worst than my 4g n existing cable.

To be fair, funshion has very limited content.. PPTV/PPS/QVOD has more choices..

 

[rhapsonia]

I have tried to connect my laptop directly to the ONT via a CAT6 cable (purple cable provided by MR), my laptop also have the capability to receive gigabit speed, however the speed test still shows 300M Download speed only ( there were times when the speed drop to below 100M). So if your CSO was not telling me the correct information, then what is the problem with my internet connection then?

I have sent numerous emails as feedback to MR, but it went radio silence after getting my personal particulars, are you sure you will solve my problem efficiently if I email you directly? If you are sure, I will drop you an email then, at the end of the day, we all want our problems to be solved, apparently we are not getting what are paying for, peace-out.

I just redid the same test like Bryant on direct connection between ONT and my laptop using the purple CAT6 cable provided and likewise my network adapter supports gigabit speed. Below is my latest result

Last Result:
Download Speed: 268705 kbps (33588.1 KB/sec transfer rate)
Upload Speed: 317843 kbps (39730.4 KB/sec transfer rate)
Latency: 3 ms
Jitter: 4 ms
4/10/2014 3:06:28 PM

My speed hovers around 300M on wired and half that on wireless and sometimes it drops to much lower speeds also. Not consistent at all. Also I wish to add, I have experienced several intermittent total network down time of 1 to 2 mins in the last few hours.

Can MR please get someone to call me directly to arrange for a check? I really don't wish to call the hotline again and repeat the whole story again.

Thanks!

 

[Demori]

Hey guys, quick question: N66U on 1Gbps, both wifi and wired. Can or need to change router? Thanks

 

[xRenol]

Hey guys, quick question: N66U on 1Gbps, both wifi and wired. Can or need to change router? Thanks

Quick answer - can. Haha...

 

[Demori]

Quick answer - can. Haha...

Very quick. I like.

 

[xRenol]

Very quick. I like.

But you may want to take a look at smallnetbuilder on the review for N66U to match your expectation.

Wired - 700+ Mbps
Wireless at 2.4 Ghz - 80~100+ Mbps / 60~140+ Mbps
Wireless at 5 Ghz - 50~80+ Mbps / 60~140+ Mbps

 

[SkatyBoy]

Carry on your Ad hominem silliness, and by your definition, we should all just email and close down this useless thread... sorry that's not going to cut it

And I can say the same of you, by blindly standing up for MR and attacking legitimate concerns, telling people to keep quiet, you are not helping the customers.

Lol. Keep your fallacy detection to literature class. Even when I was doing A level GP, I never used fallacies as a tool to argue. This is a forum about tech (and this thread, about MR 1Gbps), not a place to show how 'chim' you are by using the most complex literary device, such as fallacies.

Oh, a personal opinion: people who resort to using fallacies are those who ran out of good counter arguments or evidence. Basically, they lost.

On another note, my fiber connection was installed at last and I am going to go home later to test it.