MyRepublic Big Launch

[frizee]

yes I did.

Please do note that based on what I am told during the installation, the Static IP may not be available immediately.

It may take 1-2 days for it to become active.

I cannot confirm the becoming active part because ON screwed MR on the day of installation and it took 2 days to resolve, and the static IP was already there when the connection is up.

Hi hangyong,

Alright, thanks alot.

MR ==> Invalid username/password. Please try again. Despite multiple tries

 

[Zeemax]

Hi hangyong,

Alright, thanks alot.

MR ==> Invalid username/password. Please try again. Despite multiple tries

Originally Posted by*nivleK1985:
Hi guys, we were under attacked affecting all our services. Fixed and backup within 5mins.

 

[jimbo73]

Still can't access internet after reboot (computer,router,ont). In fact the LINK led of the ont is green and blinking. Any assistance?

 

[Bryant2012]

Hi Nivlek1985, I just saw your below reply. From your reply, I am even more sure that your CSO (Virgel) had not made a mistake between the Asus router firmware and the ONT firmware. Why do I say so is because,

1. he verified that my ONT is a small black box branded alcatel lucent before confirming that it is indeed ONT firmware issue,

2. He told me that when the new ONT firmware is pushed out, he will keep me in the mailing list to inform me and I will have to SWITCH OFF and ON the ONT. Unless you are telling me now that the firmware update for the Asus router will also require user to OFF and ON the router, hence your CSO was very confused. I understand that for some call centre, there will be recording of the CSO conversation with the customer, why don't you pull it out and verify if what I said are false accusations or the truth? I am prepared to take a day of leave to go down to your kind office to listen to this recorded conversation together, and lets see what other misunderstanding you are able to churn out then.

And guys, btw, just an update on my issue after emailing Nivlek1985, he is in the process of sending engineers down to my house to check (have not managed to secure a time slot yet, I believed his engineers are really very maxed out with all the issues going around), contacting him directly is much faster than going through the customer service hotline, I have to give credits to him for that. But, I was told that if his engineers come down and find out that the issue is due to my laptop, not his ONT/router/backend, they will charge me $53. I would like to question MYREPUBLIC -

1. Your field engineer (Calvin) who installed my internet was in a very bad attitude, keep on banging things on my table, fixed it up and then left in a hurry, and even said to me that " if got anything, don't find me ah".

2. He did not even verify to me that the internet speed was 900Mbps before he left (I should have catch him and insist that I need to verify the speed on speedtest.net before letting him go, knowing that I have to go through all the irresponsible service now)

3. What if you guys came down to my house, then suddenly miraculously, my speed went back to 900Mbps (and probably something was quietly done on the backend to correct things), then are you going to charge me $53 based on the pretext that "there is no issue with our ONT/ Router and backend" and assume that the issue is due to my laptop?

4. My Network adaptor card model is marvell yukon 88e8055 pci-e gigabit ethernet controller, I have googled online and also went to the properties tab of this adaptor can confirmed that it is capable of supporting 1000Mbps.

So, is it fair to tell me that you guys will impose a $53 charge for coming down to my house on the pretext that if it is not the ONT/Router/Backend issue. How will I know if it is really not the backend issue? FYI,my eyes cannot see your backend. And to ask you back, what if it is really the ONT/Router/Backend issue? Will you guys compensate or at least waive off the fees for the time I experienced substandard internet speed and bad customer service attitude? Being at the consumer enterprise side of the customer instead of corporate customers does not mean that you can treat us with this level of service.

An ONT update will require every single user to turn off and on their ONT. Which we are not doing in this case. As mention before it's has always been the router issue. Never have I heard of any issue with the ONT. The ONT went through numerous testing since late last year and I'm pretty sure there isn't any software issue on it. If there's a slow speed on the ONT. It could only be the hardware. One or two faulty hardware in a production batch of thousand is very common.

Our team is responsible for giving information to the CSO. He must have misunderstood the router as the ONT.

The back end system of 1Gbps and old plan has always been the same. The only different is the frontend. Instead of NC. We are the opco now. But back end processing system hasn't change so there shouldn't be any problem on the new one if it doesn't appear on the old one.

We can't stop others from making false accusation against us. But what we can do is let others know the truth.

 

[hangyong]

Still can't access internet after reboot (computer,router,ont). In fact the LINK led of the ont is green and blinking. Any assistance?

DO NOT keep rebooting your router or the ONT

after a reboot, give it about 5 mins to get an IP address...

Green on ONT simply mean it is syncing with the CO end

 

[hangyong]

Hi Nivlek1985, I just saw your below reply. From your reply, I am even more sure that your CSO (Virgel) had not made a mistake between the Asus router firmware and the ONT firmware. Why do I say so is because,

1. he verified that my ONT is a small black box branded alcatel lucent before confirming that it is indeed ONT firmware issue,

2. He told me that when the new ONT firmware is pushed out, he will keep me in the mailing list to inform me and I will have to SWITCH OFF and ON the ONT. Unless you are telling me now that the firmware update for the Asus router will also require user to OFF and ON the router, hence your CSO was very confused. I understand that for some call centre, there will be recording of the CSO conversation with the customer, why don't you pull it out and verify if what I said are false accusations or the truth? I am prepared to take a day of leave to go down to your kind office to listen to this recorded conversation together, and lets see what other misunderstanding you are able to churn out then.

And guys, btw, just an update on my issue after emailing Nivlek1985, he is in the process of sending engineers down to my house to check (have not managed to secure a time slot yet, I believed his engineers are really very maxed out with all the issues going around), contacting him directly is much faster than going through the customer service hotline, I have to give credits to him for that. But, I was told that if his engineers come down and find out that the issue is due to my laptop, not his ONT/router/backend, they will charge me $53. I would like to question MYREPUBLIC -

1. Your field engineer (Calvin) who installed my internet was in a very bad attitude, keep on banging things on my table, fixed it up and then left in a hurry, and even said to me that " if got anything, don't find me ah".

2. He did not even verify to me that the internet speed was 900Mbps before he left (I should have catch him and insist that I need to verify the speed on speedtest.net before letting him go, knowing that I have to go through all the irresponsible service now)

3. What if you guys came down to my house, then suddenly miraculously, my speed went back to 900Mbps (and probably something was quietly done on the backend to correct things), then are you going to charge me $53 based on the pretext that "there is no issue with our ONT/ Router and backend" and assume that the issue is due to my laptop?

4. My Network adaptor card model is marvell yukon 88e8055 pci-e gigabit ethernet controller, I have googled online and also went to the properties tab of this adaptor can confirmed that it is capable of supporting 1000Mbps.

So, is it fair to tell me that you guys will impose a $53 charge for coming down to my house on the pretext that if it is not the ONT/Router/Backend issue. How will I know if it is really not the backend issue? FYI,my eyes cannot see your backend. And to ask you back, what if it is really the ONT/Router/Backend issue? Will you guys compensate or at least waive off the fees for the time I experienced substandard internet speed and bad customer service attitude? Being at the consumer enterprise side of the customer instead of corporate customers does not mean that you can treat us with this level of service.

Asus router also a little black box leh...
And yes, after installing firmware on any device, any manufacturer will advise you to OFF and ON the device.
But I have to agree that their Call Center is bad... something really has to be done...
Thats the problem of outsourcing (not sure if MR one also outsourced or not though)...

I dunno about Calvin, so no comments on that...
But if attitude is bad for no reason, screw him.

your NIC say can do 1gbps, does not mean that it will do 1gbps leh...
2009 MBP and 2012 MBP, all using 1gbps NIC... but 2009 one can only get 700+mbps, while the 2012 one can hit above 900.

Anyway, since Solomon is taking the case, and you already give your thumbs up about him... give him the trust to complete your job for you... dun doubt him until then...

 

[Bryant2012]

Sure, I trust that as the assistant project manager, Solomon (btw, you seem to know him as I see you referred him by his name instead of HWZ nick) will resolve the issue for me in an effective manner. I also do agree that there might still be a slim chance that my Network adaptor might not live up to its specs, but I still do not agree that asking the customer to pay for them to come down is a correct thing when the engineer who installed the internet for me did not verify that the speed is okay before he went off and it is just less than 1 week after my installation. It sounds more reasonable to ask me to pay if he has already verified to me that the speed is up to standard during installation, or my installation has done like more than 1 month ago?

I will update when the issue is resolved. Btw, router is not small box la, and Asus definite do not sound like Alcatel Lucent..

Asus router also a little black box leh...
And yes, after installing firmware on any device, any manufacturer will advise you to OFF and ON the device.
But I have to agree that their Call Center is bad... something really has to be done...
Thats the problem of outsourcing (not sure if MR one also outsourced or not though)...

I dunno about Calvin, so no comments on that...
But if attitude is bad for no reason, screw him.

your NIC say can do 1gbps, does not mean that it will do 1gbps leh...
2009 MBP and 2012 MBP, all using 1gbps NIC... but 2009 one can only get 700+mbps, while the 2012 one can hit above 900.

Anyway, since Solomon is taking the case, and you already give your thumbs up about him... give him the trust to complete your job for you... dun doubt him until then...

 

[qingtian]

Not sure did I managed to nail down something but...

Test from ONT Modem before and After a couples of days ago...

But my gut feel seem to tell me what the cause of all this **** in not getting the top speed, perhaps this MIGHT mean the same for the others who faced the same issues.

 

[Binaries]

Hi gamers plan customer!

Incase you have forgotten, 1GBPS gamers plan entitle you to certain privileges. One of which is a free logitech gaming mouse. Ta-Q-Bin will be assisting us in delivering all gaming mouse to all gamer customer.

Some of you will start receiving the mouse within the next 2hours and should receive it within the next 1 week depending on Ta-Q-Bin's ability to delivery to all.

Thanks!

I got it yesterday, probably the first batch. Thank you, I forgot about it until it came in a parcel.

 

[Netventure]

Not sure did I managed to nail down something but...

Test from ONT Modem before and After a couples of days ago...

But my gut feel seem to tell me what the cause of all this **** in not getting the top speed, perhaps this MIGHT mean the same for the others who faced the same issues.

Hmm, what did you do? Since installation on 6 April, I had been getting as below or less. btw, its taken from ONT. My son brand new Lenovo y410p is worst, getting only DL 200+ UL 400+; 2 other notebook are getting close to below. No single reply after sending email to MR (beside auto response), even till today. sigh...
If its notebook issue, how can we optimise? Had done the MTU portion but doesn't help much. And had upgrade router firmware to latest,as published on Asus website.

 

[Binaries]

Hmm, what did you do? Since installation on 6 April, I had been getting as below or less. btw, its taken from ONT. My son brand new Lenovo y410p is worst, getting only DL 200+ UL 400+; 2 other notebook are getting close to below. No single reply after sending email to MR (beside auto response), even till today. sigh...
If its notebook issue, how can we optimise? Had done the MTU portion but doesn't help much. And had upgrade router firmware to latest,as published on Asus website.

You need to reset factory default when you upgrade firmware and also if you have went through the pages, sometimes you might get capped at certain speed because of AC68U firmware issues itself, hopefully new firmwares will be pushed out soon so we can start playing with the router more.

As of right now, any minor settings to the AC68U can trigger it off to cut our speed in halved ( or more than )

How is the speed when connected directly to ONT?

 

[xRenol]

You need to reset factory default when you upgrade firmware and also if you have went through the pages, sometimes you might get capped at certain speed because of AC68U firmware issues itself, hopefully new firmwares will be pushed out soon so we can start playing with the router more.

As of right now, any minor settings to the AC68U can trigger it off to cut our speed in halved ( or more than )

How is the speed when connected directly to ONT?

I thought Netventure mentioned that the speed is taken from ONT?

 

[Binaries]

I thought Netventure mentioned that the speed is taken from ONT?

I guess I was conflicted or he is.

Hmm, what did you do? Since installation on 6 April, I had been getting as below or less. btw, its taken from ONT. My son brand new Lenovo y410p is worst, getting only DL 200+ UL 400+; 2 other notebook are getting close to below. No single reply after sending email to MR (beside auto response), even till today. sigh...
If its notebook issue, how can we optimise? Had done the MTU portion but doesn't help much. And had upgrade router firmware to latest,as published on Asus website.

But am pretty sure the bolded part does not refer to being connected to ONT directly.

 

[hangyong]

Sure, I trust that as the assistant project manager, Solomon (btw, you seem to know him as I see you referred him by his name instead of HWZ nick) will resolve the issue for me in an effective manner. I also do agree that there might still be a slim chance that my Network adaptor might not live up to its specs, but I still do not agree that asking the customer to pay for them to come down is a correct thing when the engineer who installed the internet for me did not verify that the speed is okay before he went off and it is just less than 1 week after my installation. It sounds more reasonable to ask me to pay if he has already verified to me that the speed is up to standard during installation, or my installation has done like more than 1 month ago?

I will update when the issue is resolved. Btw, router is not small box la, and Asus definite do not sound like Alcatel Lucent..

erm.... I think many here knows that nick is solomon... and other then helping me solve my issue when ON screwed up my installation, nope, I do not know him.

not that I am against your thoughts of charging, but to put it fairly... you missed your chance when the tech was there during installation... you signed off the installation already, indicating you accepted it... again, I say, not saying that your thought about charging is wrong, but at this point, you have already lost your chance, and now you should be seeking help instead of demanding for it. You have to be responsible for your action la.

FYI... when you call ambulance now ah.. first thing they tell you price, then ask you how you going to pay, then come asking you where are you....

Coming back, have some confidence in nivlek (or solomon... however you prefer it) that things will be resolved.

 

[Anybody]

Hmm, what did you do? Since installation on 6 April, I had been getting as below or less. btw, its taken from ONT. My son brand new Lenovo y410p is worst, getting only DL 200+ UL 400+; 2 other notebook are getting close to below. No single reply after sending email to MR (beside auto response), even till today. sigh...
If its notebook issue, how can we optimise? Had done the MTU portion but doesn't help much. And had upgrade router firmware to latest,as published on Asus website.

Yeah, reset to factory settings like what Binaries said after updating firmware and reboot the router if possible - manually.
At least it works for me

 

[nivleK1985]

HI guys,

Over the past few days we have been working with Asus and testing the AC68 router's firmware (3.0.0.4.374_5061). This update will include some UI bug fix, wan to lan improvement and other stuff.


The update will be release tomorrow to the public. Do keep us updated on the new Asus firmware, kindly reset your router before configuring anything.

Do a speed test after configuring finish and another 1 a few hours later and see if the speed increase/decrease or remain constant.

I will move on to test the AC56(Although there's rarely report of any issue). Just want to be double/triple confirm and verify the router is perfectly suitable for 1Gbps.

 

[Livewings]

Speedtest over pure WiFi on my rMBP on AC.

Thank you MyRepublic!!

 

[Magickiller9]

Speedtest over pure WiFi on my rMBP on AC.

Thank you MyRepublic!!

awesome speed.

And people no you can't achieve that on your non-ac devices.

 

[Netventure]

I guess I was conflicted or he is.



But am pretty sure the bolded part does not refer to being connected to ONT directly.

You may be right if I had confused you.

xRenol is right. Its from ONT directly on my last test.

I had also the router firmware upgraded but had no improvement, and want to compare if ONT exhibit the same. Since the source seemed from ONT, no matter what I did on router, it would be the same.

hence, confused if it's router issue, or ONT issue as some had said, or my notebooks which are 2~3years old but equipped with gigabit interface. To have all 3 notebooks with same problem, it just did not make any sense, especially the new Y410p my son just got from Poly road show 1 month ago and had the lowest speed among the 3.

From past pages of info, the result varies. Locations of residency affecting factor, which I thought should not be, other than worksmanship during the initial fiber deployment phase.

I have been on Cable long long time. this is my 1st engagement with fiber broadband and has chosen MR for the past comments for their BB speed when 150M/300M fiber was hot few years back. With the announcement of change of MR role and company's future plan regionally, I will think MR organization and technology infrastructure is 'mature and ready' to compete but the 'big launch' does not bang loud or maybe loud.

As far as I'm concern, the speed did not even hit half the speed I subscribe to and feeling very very disappointed. If MR allowed me to cancel even after deployment, I will surely gladly do so since issue starts during deployment. otherwise, it's my 'ars luck' for the next 24 months if issue remains.

 

[qingtian]

Hmm, what did you do? Since installation on 6 April, I had been getting as below or less. btw, its taken from ONT. My son brand new Lenovo y410p is worst, getting only DL 200+ UL 400+; 2 other notebook are getting close to below. No single reply after sending email to MR (beside auto response), even till today. sigh...
If its notebook issue, how can we optimise? Had done the MTU portion but doesn't help much. And had upgrade router firmware to latest,as published on Asus website.

I'm equally disappointed with MR technical support as I had make numerous call over a week or so during their office and after office hours, trying to confirm on the issues I'm facing. Either no one pickup the line or I was slap with empty promise with a call back. Nothing is fulfill for this which could have make my life easier in identify the problems.

Is extremely difficult to get MR support and to assert the problem as compare to the other 3 color. I had work with couples of ISP locally and across the regions due to my work requirements and MR really "excel" in this supporting part.

NO hard feeling to MR in this but a genuine feedback from a very frustrated customer. With this, I'm also considering retract my proposal to my management in considering MR Business Solutions for the company network.

BTW, END OF My Rant.
Changing MTU could potential enhance the speed for some but will not solve the root cause of the bottleneck. I had never been a fan of tweaking my TCP/IP Stack just for getting better speed which I prefer to keep it as Windows default.

I managed to checked that my ONT Modem are indeed capable in delivered DL of 940+mbps via speedtest.myrepublic.com.sg thus this iron out that the problems was no longer with MR.

For those who faced speedtest bottleneck issues via ONT Modem, you might which to check:-

1) is your Gigabit NIC card onboard or dedicated which I believe many will be onboard.
2) The brand of the NIC card is? Is it PCI or PCI-e?
3) Any bandwidth throttling/enhancer/QOS software enabled on your system.
4) Any VPN client install? Should you are on on VPN client, look out for "Network Deterministic Enhancer" in your Ethernet properties and unchecked that setting but this will break your VPN dialup. but this boost the throughout from 200mbps to 600mbps, at least for me.

Adding on to hard reset or reflash the ASUS firmware. For those that are on ASUS router or Router that had QOS features enabled, you might which to turn off your QOS for speedtest testing as enabling the QOS features will affect the reading. Also check and enabled NAT ACCELERATION for better throughput on Asus router. The only thing I'm not sure does this feature exist on Asus Official Firmware as this feature exist in my Merlin Firmware that work on ASUS AC56U.

Hope the above help and sorry if some of the information been mention before as I do not have the capacity to go through all the previous response due to the HeartBleed issues that need more of my attention now.

I'm thinking of trying another solution which I hope can solve the problem once. I will share this information should this work as I need to do this to confirm my suspect of the problem.