MyRepublic Big Launch

[Just Me]

My friend who's an existing MR 100 Mbps pure user has been contacted by MR for the 1Gbps recontract. Hope everything goes as planned

 

[blosomchaos]

I'm planning to do a recontract with MR soon so i would like to ask a few qns.
-Can the $100 router voucher be used to purchase routers from other companies besides MR?
-Is it advisable to purchase router from other companies or getting one of those three asus routers?
-And is it suffice to just get N56U compared to ac56u?

Thanks for the help

 

[Henry Ng]

I'm planning to do a recontract with MR soon so i would like to ask a few qns.
-Can the $100 router voucher be used to purchase routers from other companies besides MR?
-Is it advisable to purchase router from other companies or getting one of those three asus routers?
-And is it suffice to just get N56U compared to ac56u?

Thanks for the help

The big different between N56U and AC56U is the wifi standard. AC is much faster than N provided that your device support AC standard. For wired connection just need a good solid Cat5e or Cat6 LAN cable will do.

 

[xRenol]

I'm planning to do a recontract with MR soon so i would like to ask a few qns.
-Can the $100 router voucher be used to purchase routers from other companies besides MR?
-Is it advisable to purchase router from other companies or getting one of those three asus routers?
-And is it suffice to just get N56U compared to ac56u?

Thanks for the help

No, the $100 voucher only can be used to offset one of the ASUS routers advertised by MR.

It is up to individuals which router brands they prefer. You can refer to this for more information.

For WiFi, AC56U is better in terms of WiFi coverage range as compared to N56U. For wired, both is quite similar with N56U maybe slightly better by very marginal.

 

[blosomchaos]

Thanks for the input guys, appreciate it and i guess i'll go for ac56 for investment into the future tech

But does that also mean that the vouchers can be used to purchase asus router from asus itself instead of MR?

 

[xRenol]

Thanks for the input guys, appreciate it and i guess i'll go for ac56 for investment into the future tech

But does that also mean that the vouchers can be used to purchase asus router from asus itself instead of MR?

Nope. Free $100 router voucher for use during sign-up only.

 

[tronian]

anyone notice now the online chat has changed to leave a message.....

nvm: seems the service only starts at 10am ....

 

[blitzio]

I finally got my connection installed over the weekend (was supposed to be March but there were delays) Anyway all good now, here's the latest speedtest:

Now I've never seen speed like this before and I'm pleased but like most of us here I'm a tech geek and can't help think of squeezing at least another 100mbps out as I've seen 900+mbps speedtests from others.

This was taken from my PC connected via Cat5e to an Asus AC66U router.

Any idea how to squeeze that last bit of 100mbps out? Could it be a hardware limitation on the Realtek PCIe GBE controller (built-in on my motherboard)?

 

[gigigigi]

Nope. Free $100 router voucher for use during sign-up only.

buy later can or not ??

 

[xRenol]

I finally got my connection installed over the weekend (was supposed to be March but there were delays) Anyway all good now, here's the latest speedtest:

Now I've never seen speed like this before and I'm pleased but like most of us here I'm a tech geek and can't help think of squeezing at least another 100mbps out as I've seen 900+mbps speedtests from others.

This was taken from my PC connected via Cat5e to an Asus AC66U router.

Any idea how to squeeze that last bit of 100mbps out? Could it be a hardware limitation on the Realtek PCIe GBE controller (built-in on my motherboard)?

Did you try with direct connection from ONT?

buy later can or not ??

Cannot. One has to indicate whether he/she wants to purchase one of the ASUS routers during signup or recontract.

 

[gigigigi]

Cannot. One has to indicate whether he/she wants to purchase one of the ASUS routers during signup or recontract.

wah piang. must think carefully

 

[blitzio]

Did you try with direct connection from ONT

Not yet, will give that a try when I get home after work.

 

[Henry Ng]

40 days without internet services...

As i expected, they send another poor technician that had no idea whats going on here. I show him all the service record and he made a call back to company. He was out of my door within 5 min and i am still without a connection. So much for their promises...

Cust no. C1003429

How is it? Did MR settle for you?

 

[Johnnny]

Hey everyone, we're back.

Yes, it's been a while since anyone from MyRepublic has posted on the forums. We also kinda have been behind on our backlog of PMs - if you haven't received a reply from us regarding an issue, please PM us again and we'll be sure to reply.

So what happened? Simply put, various departments and teams -including those of us who usually frequent the forums and social media - were reorganised to bolster customer service and operations. Our online chat team, for example, was dramatically increased in strength so that we could change operation hours from 9am-5pm to 10am-11pm (I oversee this team together with another manager).

We've recently (and finally) reached a point where our backlog is sufficiently cleared that we can return to our "usual" roles. I know we should have communicated more often on these forums, but we were throwing in 11-13 hour days for some weeks so it's been quite intense.

Let us know if we can help with anything guys.

 

[subprimelive]

Hey everyone, we're back.

Yes, it's been a while since anyone from MyRepublic has posted on the forums. We also kinda have been behind on our backlog of PMs - if you haven't received a reply from us regarding an issue, please PM us again and we'll be sure to reply.

So what happened? Simply put, various departments and teams -including those of us who usually frequent the forums and social media - were reorganised to bolster customer service and operations. Our online chat team, for example, was dramatically increased in strength so that we could change operation hours from 9am-5pm to 10am-11pm (I oversee this team together with another manager).

We've recently (and finally) reached a point where our backlog is sufficiently cleared that we can return to our "usual" roles. I know we should have communicated more often on these forums, but we were throwing in 11-13 hour days for some weeks so it's been quite intense.

Let us know if we can help with anything guys.

Hi Myrepublic,
I am a potential new subscriber. I a, keen to sign up for your fastest plan this coming IT show, just that how many months of wait should I expect to wait before the myrepublic technician come and fix up the fibre and modem etc (since now your backlog is cleared)?

 

[xRenol]

Hey everyone, we're back.

Yes, it's been a while since anyone from MyRepublic has posted on the forums. We also kinda have been behind on our backlog of PMs - if you haven't received a reply from us regarding an issue, please PM us again and we'll be sure to reply.

So what happened? Simply put, various departments and teams -including those of us who usually frequent the forums and social media - were reorganised to bolster customer service and operations. Our online chat team, for example, was dramatically increased in strength so that we could change operation hours from 9am-5pm to 10am-11pm (I oversee this team together with another manager).

We've recently (and finally) reached a point where our backlog is sufficiently cleared that we can return to our "usual" roles. I know we should have communicated more often on these forums, but we were throwing in 11-13 hour days for some weeks so it's been quite intense.

Let us know if we can help with anything guys.

I just hope that MR can SERIOUSLY buck up on their hotline.

 

[misato]

Hey everyone, we're back.

....

We've recently (and finally) reached a point where our backlog is sufficiently cleared that we can return to our "usual" roles. I know we should have communicated more often on these forums, but we were throwing in 11-13 hour days for some weeks so it's been quite intense.

Let us know if we can help with anything guys.

Since you have declared the major backlog has been cleared. I do expect to see MR bucking up on the lost communication for those with outstanding issues and those ad-hoc ones as well.

 

[ArleFK]

I just hope that MR can SERIOUSLY buck up on their hotline.

If cannot call through then use their Live Chat? Should be the same except you no need talk

 

[Henry Ng]

See this MR 1Gbps gamer plan speed test report:

https://reporting.samknows.com/reportcard/html/171688/2014050120140531/3d1d3079d93f5cd75fc2c92f21c4988b

 

[tronian]

Hi guys,

I just had my 1Gbps fiber installed.
if i connect direct, i get around 940mbps.
However if i connect via my asus N66 with same cable and machine, the speed is 740mbps. The purple cable for connecting the ont and the router is provided by MR and should be a CAT5e or CAT6 cable.

700+mbps is still fine with me but just curious why the drop when going via the router. I upgraded the router to merlin .42 firmware and result is the same. No QOS was turn on. is it normal for N66?

additional info

I am on static IP, i used to set the static ip in my router, but it does not work with 1Gbps with that. I called the CSO and was told the router setting needs to be DHCP as the static is now set on the ONT.

well, i opted for homevoice, but they say the model is out of stock, will need to come change again.