MyRepublic Big Launch

[gigigigi]

existing customer are still paying their $ and they can use their priority resources to entertain new customer to get more $$..

i have a schedule install on early june but suddently dump me a sms saying due to high capacity my upgrade is delay and delay how long they have no answer.. i think no answer because many jump ship to MR and they are allocating all resource to new customers... no date becoz they wave keep coming in... they hand is too busy counting $

No lah. im sure its opennet issue.

 

[||||||||||]

existing customer are still paying their $ and they can use their priority resources to entertain new customer to get more $$..

i have a schedule install on early june but suddently dump me a sms saying due to high capacity my upgrade is delay and delay how long they have no answer.. i think no answer because many jump ship to MR and they are allocating all resource to new customers... no date becoz they wave keep coming in... they hand is too busy counting $

Head not so big wear such a big hat for what?

 

[micheloving]

why would someone beg MR to bill them????

I believe he mentioned he got some mthly credit limit or somethg ...

I now scared I can't even terminate my services on time now .

I tried chating with the CSO on early mon ,he say he would email me later ??? until now haven't recieve sxxx (why dun not call me duh?give u my accno. & hp details for fxxx?) ,ask him abt termination procedures and cost ,the bugger totally ignores me.

Seriously one of the worst CSO I ever seen in my life even with my low expectations of customer service.
Customer service in MR must really be lowly paid like 5/hr or they playing with their smartphone while doing customer service or something.

 

[micheloving]

No lah. im sure its opennet issue.

You working for MR ?How you know its entirely openet fault when they dun even bother to explain in detail about the issues?

I am pretty sure they cock up midway somehow given other ISPs are able to handle BB applications and installations in much faster and orderly manner despite being affected too while they have much more signups too?

 

[gigigigi]

You working for MR ?How you know its entirely openet fault when they dun even bother to explain in detail about the issues?

I am pretty sure they cock up midway somehow given other ISPs are able to handle BB applications and installations in much faster and orderly manner despite being affected too while they have much more signups too?

im saying that sarcasticly actually.
seems like favourite line from MR's loyal supporter. almost everything also opennet's fault. probably should have added to that post

 

[Tiny potato]

im saying that sarcasticly actually.
seems like favourite line from MR's loyal supporter. almost everything also opennet's fault. probably should have added to that post

Ya, I also think its open net issue. Everything is their fault.
They never pick up MR hotline also.

 

[ArleFK]

I believe he mentioned he got some mthly credit limit or somethg ...

I now scared I can't even terminate my services on time now .

I tried chating with the CSO on early mon ,he say he would email me later ??? until now haven't recieve sxxx (why dun not call me duh?give u my accno. & hp details for fxxx?) ,ask him abt termination procedures and cost ,the bugger totally ignores me.

Seriously one of the worst CSO I ever seen in my life even with my low expectations of customer service.
Customer service in MR must really be lowly paid like 5/hr or they playing with their smartphone while doing customer service or something.

Expose the CSO name!

 

[Bobby Goh]

Nope, haven't paid.

I ask the Mydisappointment guy, he said, when connection up, he will email his office, then payment will start.

Not only they are slow when it comes to fulfilling orders and customers service, they are also show when it comes to billing. Just got billed by MyRepublic 2.5 months after my plan got running.

 

[queks]

40 days without internet services...

As i expected, they send another poor technician that had no idea whats going on here. I show him all the service record and he made a call back to company. He was out of my door within 5 min and i am still without a connection. So much for their promises...

Cust no. C1003429

Finally, my contract terminated and got my refund back...

 

[Henry Ng]

Finally, my contract terminated and got my refund back...

Then which isp are you signing up with?

 

[gigigigi]

Finally, my contract terminated and got my refund back...

hope you have a much better experience with your next ISP bro. 40 days without internet service (and possibly more) is really too much

 

[listerkang55]

1. Are you being charged $78 or $58?

2. Was the installation date before or after your previous contract (not PURE 300Mbps plan) end?

charged $78.

installation after previous contract end.

 

[xRenol]

charged $78.

installation after previous contract end.

I think you better call MR to clarify unless you opt for any router or services e.g. Static IP.

The one-time standard service activation charge of $58 is wavier off for re-contract customers.

 

[ArleFK]

I think you better call MR to clarify unless you opt for any router or services e.g. Static IP.

The one-time standard service activation charge of $58 is wavier off for re-contract customers.

Use live chat if cant call through

 

[Tiny potato]

Finally, my contract terminated and got my refund back...

How ya get it terminated? please share with us.

Thanks

 

[Lehnsherr]

How ya get it terminated? please share with us.

Thanks

His problem is very special, I remember him posting without internet for like I don't know how many days, which is quite unbearable for this day and age.

Think MR was unable to find out why so terminated and refunded him.

 

[SimonLam]

His problem is very special, I remember him posting without internet for like I don't know how many days, which is quite unbearable for this day and age.

Think MR was unable to find out why so terminated and refunded him.

Not siding with MR, but this gesture of full refund is not something we have seen in other telcos.

Some traffic lights even refuse to waive off equivalent (fair) portion of downtime caused by their backend. This is speaking from my past experience.

 

[misato]

Finally, my contract terminated and got my refund back...

At least this episode has come to a conclusion for you.
Lets hope you have better luck with the next RSP.

 

[nestorvie]

I submitted my order by late May.

Yesterday chat with them online and told them I want to cancel... after a while they said they can arrange to install on 1-2 July...

But since I was already out of love with them, still cancel anyway.

 

[Tiny potato]

His problem is very special, I remember him posting without internet for like I don't know how many days, which is quite unbearable for this day and age.

Think MR was unable to find out why so terminated and refunded him.

Oh I see. Me still finding wats the easiest way to cancel.
Shall see the next few days how.