MyRepublic fibre - Part 4

[danxiaogui86]

I'm having problems with my Internet connection since two days ago... May I ask if anyone has some advice for my problem below? Cos I'm not sure if it's related to MR issue or not...

1. I'm using the EnGenius ESR9850 as the router, and whether via wireless or LAN cable, my computers can't access any websites other than the router config pages (192.168.0.1).

The computers get the 192.168.x.x IPs fine, but the connection tray icons show connectivity with an exclamation mark.


2. If I connect my computer directly to the ONT, I mostly can get connected to the Internet. It's what I'm doing now to post this, and also why I'm unsure if it's a MR issue or not.

I say mostly, because if I disconnect the LAN cable to bring the laptop somewhere else, then come back and replug again, sometimes it can't get connected until I restart the ONT.


3. I've done both resetting (the tiny button), and power-off-wait-10mins-power-on-again for both ONT and router, changed LAN cable, same issue persists.

4. Then I found a Dlink DCM-604 (cable modem?) lying around, and tried it in place of the EnGenius. I don't actually know what difference a router and a cable modem will make, or if it is supposed to work, but using the Dlink also gives the same symptoms.

5. However, when using the original EnGenius set-up, my HomeVoice actually still works. Just the Internet having issue.

...Ok wait, as I'm typing now I'm trying to connect back the HomeVoice ATA again, and it doesn't seem to work anymore. The "Phone" indicator light is off. The phone has dial tone, but calling any number gives a busy tone. Did my resetting of the router disturb anything?


Maybe I dug myself too big a hole with all these troubleshooting If anyone has any advice I would really appreciate it.

You have isolated the problem it seem, you connected direct to ONT mean MR internet is working. Fault lie in the router configuration. Can u try do a factory reset of the router?

Here my suggestion. Power off everything.
On ONT, test direct connection via lan cable to your laptop/computer. Does it work?
2nd, do a factory reset of your router and plug the ONT to the WAN port of your router. Does it work?

Make your your laptop/desktop does not have a static ip set in ipv4 settings.

 

[jrayenn]

You have isolated the problem it seem, you connected direct to ONT mean MR internet is working. Fault lie in the router configuration. Can u try do a factory reset of the router?

Here my suggestion. Power off everything.
On ONT, test direct connection via lan cable to your laptop/computer. Does it work?
2nd, do a factory reset of your router and plug the ONT to the WAN port of your router. Does it work?

Make your your laptop/desktop does not have a static ip set in ipv4 settings.

I think... plugging the ONT into the WAN port solved the problem!

I was pretty sure the original set-up I had for 1 and a half years DIDN'T have it plugged into the WAN port, so it was something I deliberately avoided doing (I plugged it into one of the LAN ports)...! But seems like I'm mistaken

Thanks for your help in solving this completely ID10T problem

 

[azrin619]

I do not have another device to test the direct cable connection to the router but I intend to buy a flat Cat 6 Ethernet cable soon.

try test using the BBQ App Round

 

[xRenol]

try test using the BBQ App Round

Are you referring to this?

 

[danxiaogui86]

I think... plugging the ONT into the WAN port solved the problem!

I was pretty sure the original set-up I had for 1 and a half years DIDN'T have it plugged into the WAN port, so it was something I deliberately avoided doing (I plugged it into one of the LAN ports)...! But seems like I'm mistaken

Thanks for your help in solving this completely ID10T problem

Lol! No wonder, you suppose to plug into the WAN port.
Glad im able to solve your issue! Cheers!

 

[ianlim_88]

hmmmm....a bit slow on the download...

I cancelled the d/l at about 20% but then when I relaunched the application I am able to login and play the game.

 

[Shadowcast2]

Data phone line

Hi

i was wondering if myrepublic is planning to make phone calls all outgoing free.

Because Singtel and starhub offer unlimited outgoing local free.

If not if my contract end and i terminate will There be any termination fee?

 

[danxiaogui86]

Hi

i was wondering if myrepublic is planning to make phone calls all outgoing free.

Because Singtel and starhub offer unlimited outgoing local free.

If not if my contract end and i terminate will There be any termination fee?

No termination fee once your contract end
Currently is 1000 mins outgoing, but afaik, outgoing call to fellow MyRepublican, is free.

 

[Just Me]

No termination fee once your contract end
Currently is 1000 mins outgoing, but afaik, outgoing call to fellow MyRepublican, is free.

Is there any online portal to check the no of minutes used per month?

 

[danxiaogui86]

Is there any online portal to check the no of minutes used per month?

not that i know of, might need nivek1985 advise on this.
but when u sign up, there a option to tick once you hit the 1000 mins threshold, no more outgoing calls possible.

 

[Shadowcast2]

Is there any online portal to check the no of minutes used per month?

In regards to that you can log into your account and find out.

you can see the number called and how long

I need that outgoing free because i seen lots of 100 mins minimum =\

 

[hangyong]

Is there any online portal to check the no of minutes used per month?

log into MR website and you can check your "month to date" invoice.
dun think its up to the minute though... I can see up to yesterday's calls

 

[Just Me]

not that i know of, might need nivek1985 advise on this.
but when u sign up, there a option to tick once you hit the 1000 mins threshold, no more outgoing calls possible.

Ok, anyway I understand that the phone is connected directly to the ONT this time. If I switch off the router, will the digital voice still work?

 

[Lehnsherr]

In regards to that you can log into your account and find out.

you can see the number called and how long

I need that outgoing free because i seen lots of 100 mins minimum =\

think not suitable for you. 1000mins can cook "telephone rice" but not cook "telephone porriage"

 

[happychai]

anything wrong with my modem?

Normally i on modem and router together.
Everytime, i need to restart my modem because the 1st time it can not be connected to the internet.

Does my modem having problem?
or it is normal?

 

[Shadowcast2]

think not suitable for you. 1000mins can cook "telephone rice" but not cook "telephone porriage"

Nope 1000 minutes not enough for my family. thats why i have to terminate my plan once it end.

 

[Henry Ng]

anything wrong with my modem?

Normally i on modem and router together.
Everytime, i need to restart my modem because the 1st time it can not be connected to the internet.

Does my modem having problem?
or it is normal?

Modem faulty la.

 

[Henry Ng]

Nope 1000 minutes not enough for my family. thats why i have to terminate my plan once it end.

Some more no emergency number allowed.

 

[xRenol]

The result is still the same with BBQ App Round.

 

[Lehnsherr]

Some more no emergency number allowed.

That's a point to consider but it depends and may not apply to everyone.

-Most of us will have handphones anyway, even primary school has it.
-Young kids who don't have it, they probably dont know how to dial emergency numbers anyway, and also an adult should be with them at home at all times.


The only problem I can see is if someone has an elderly at home who don't use handphone.

To be honest home voice to me is still very unstable because it rides on the internet (anything that rides on internet, which is prone to failure is unstable to me). If I have elderly at home who cant use handphones or if I need the phone for important calls everyday I sure will guai guai pay singtel for land line.