MyRepublic fibre - Part 4

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elimmel

elimmel

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gigigigi said:
also happened to me.
Billing department said its actually one for december and one for january.
Dont know why both charged in Jan, one day apart.
MR billing system still got issue ? :(
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That's what I was told too. Weird about the delay but at least not double charged.
 
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gigigigi

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nivleK1985 said:
send me your ID =D.
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Its ok. The info I was sharing previously was taken from the reply I got from billing.
I would like to humbly suggest MR to fix their billing system. It really doesn't inspire confidence when even simple fixed amount monthly billing cycle also got issue.

elimmel said:
That's what I was told too. Weird about the delay but at least not double charged.
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Yeah. still very troublesome need to dig up december bill to double confirm really no charge in december. hope MR fix it soon.
 
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Tl.dr.

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Hi,

I'm having problems accessing kanxi123 , its been happening for a few days already.
 
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thottz

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hmm seems like i had the same issue with kanxi123.com when i am on a dynamic ip. i switched back to static ip and everything works..
 
Phen8210

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hi, I've been billed the wrong amount and wrong date.
C1006881‏

I've contacted web support, hotline already..
now i have to come here because non of it were efficient.

Contacted hotline just now say 30min respond, but its already 6 hours.

i have to say that the customer support is really bad for me..

i don't have all day to contact customer support and having to worry about it and repeating the same thing so many times.
 
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freak_creeper21

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ya.. all my apps running on tablets, phones are all super slow or cant even load at all... other ISPs all no issues... but it seems those on static ip no issues... if that's the case, i might upgrade to static ip...
 
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xRenol

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freak_creeper21 said:
ya.. all my apps running on tablets, phones are all super slow or cant even load at all... other ISPs all no issues... but it seems those on static ip no issues... if that's the case, i might upgrade to static ip...
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Did you test using direct connection via ONT?
 
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jastan

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Phen8210 said:
hi, I've been billed the wrong amount and wrong date.
C1006881‏

I've contacted web support, hotline already..
now i have to come here because non of it were efficient.

Contacted hotline just now say 30min respond, but its already 6 hours.

i have to say that the customer support is really bad for me..

i don't have all day to contact customer support and having to worry about it and repeating the same thing so many times.
Click to expand...


Poor Customer Support is the main factor that deter me from signing up for 1Gbps package. Hopefully MR can improve on this pretty soon.
 
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