MyRepublic fibre - Part 4

[Yelangrelive]

hi guys,
have you guys tried asking the person that you sign up with for help?

Do let me know if you need help. please PM me i will tried my level best to assist you.

regards

i had this same problem. PMed Johnnny and nivkel and also issued ticket with MR Support also never follow up. change already using the account log in method still send me email say deduction failed. seriously wat can i do ah? very disappointing leh, one simple and small task i need to post so many times? no other MR rep can help out? very disappointing as i thought the forum will provide us quicker access to MR support be it technical or otherwise. seems like the MR reps only want to reply to some and choose to ignore the rest.

dun get me wrong, i have been advocating MR to my friends ever since i signed up but this is really irritating me.

I tried and there is indeed such a feature.
But it indicate the update will only take place from the next invoice which is too late for me.

That is why i called.

 

[nivleK1985]

i had this same problem. PMed Johnnny and nivkel and also issued ticket with MR Support also never follow up. change already using the account log in method still send me email say deduction failed. seriously wat can i do ah? very disappointing leh, one simple and small task i need to post so many times? no other MR rep can help out? very disappointing as i thought the forum will provide us quicker access to MR support be it technical or otherwise. seems like the MR reps only want to reply to some and choose to ignore the rest.

dun get me wrong, i have been advocating MR to my friends ever since i signed up but this is really irritating me.

I receive the PM last week, and informed the billing department to do a follow up on sat. Since, sat is a non-working day. The department could only clear it on monday. and the billing department cleared the ticket on Monday 15:53pm.

The ticket number would be 23057
Hi XXXXXX,

We have received your Debit/Credit card details and your current payment information is as follows:
Card Number: xxxxxxxxxxxxXXXX
Expiration Date: XXXX
Name on Card: XXXXXXX

We have also successfully deducted from your account and the payment information as stated above will be used for your future invoices. Please be assures that no late penalty is charged on your account for the month of Feb and Mar 2014.

Thank you for bearing with us.
Please do not hesitate to send us an email here or call us at +65 6436 6638 for further assistance.

Sincerely,
Kelly
MyRepublic Billing Department
MyRepublic Limited
----------------------------------------------------
w: http://www.myrepublic.com.sg
e: mybilling@myrepublic.com.sg
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As stated by Kelly, the deduction was done on monday.

 

[nivleK1985]

Hi MR reps,

I lost the debit card that i used for the monthly payment over the weekend. Therefore, i called the bank to cancel the card. However, i know that the monthly deduction will be sometime this week.

Thus, i called your hotline on Sunday and explaining the situation and provided my credit card for the monthly payment.

However, i got an email today informing that the payment failed.

So i don't know what is happening??
I don't want to end up in a situation whereby my connection get cut and i have to pay some kind of penalty fees when i did inform before hand.

Can anyone help?

Thanks.

update on the website and send me a pm.

 

[misato]

Just came off the call with the helpdesk, big disappointment... and suddenly my installation became "likely" in April due to backlog. Makes me wonder where is the priority for users like me who had completed the full 2 years contract in Jan and is out of contract playing the full $59.90 price which is the same amount as the 1Gbps plan that i am supposed to be running on. or maybe the priority is still on the new users who is switching over?

Shouldn't MR at the least consider the time I am spending out of contract due to waiting for MR to get their act together as part of the contract period since the my subscription price is still the same?

Either way.. it looks like MR wouldn't be able to deliver the goods of their new service in a sensible time even for the very pioneer subscribers (who are supposed to have higher priority), guess I would really have to consider any RSP (since IT show is tomorrow) who isn't facing resource constrain at the moment.

 

[nivleK1985]

Just came off the call with the helpdesk, big disappointment... and suddenly my installation became "likely" in April due to backlog. Makes me wonder where is the priority for users like me who had completed the full 2 years contract in Jan and is out of contract playing the full $59.90 price which is the same amount as the 1Gbps plan that i am supposed to be running on. or maybe the priority is still on the new users who is switching over?

Shouldn't MR at the least consider the time I am spending out of contract due to waiting for MR to get their act together as part of the contract period since the my subscription price is still the same?

Either way.. it looks like MR wouldn't be able to deliver the goods of their new service in a sensible time even for the very pioneer subscribers (who are supposed to have higher priority), guess I would really have to consider any RSP (since IT show is tomorrow) who isn't facing resource constrain at the moment.

meh. Give me your customer ID and i will get you on the beta list. All hwz member are entitled to priority beta installation in march.

 

[misato]

meh. Give me your customer ID and i will get you on the beta list. All hwz member are entitled to priority beta installation in march.

I have already given it to Johnnny the other day. If i am not already in the beta list then it be quite a fine mess that brewing up. Apparently, the customer service officers end didn't know any better as well.

 

[nivleK1985]

I have already given it to Johnnny the other day. If i am not already in the beta list then it be quite a fine mess that brewing up. Apparently, the customer service officers end didn't know any better as well.

the beta list is only for HWZ. thus, the cso is not linked.

 

[bovi77]

meh. Give me your customer ID and i will get you on the beta list. All hwz member are entitled to priority beta installation in march.

nivlek am I on this list yet? you have my details in pm & email.

 

[imacbie]

I have already given it to Johnnny the other day. If i am not already in the beta list then it be quite a fine mess that brewing up. Apparently, the customer service officers end didn't know any better as well.

not trying to add fuel to fire, I love this provider

but i must agree that coordination between the CSOs and the forum staffs is not very smooth .

possibility of getting on the beta list is one thing but is the "paid priority" Lawrence mentioned earlier still in the roadmap ?

 

[xRenol]

Just came off the call with the helpdesk, big disappointment... and suddenly my installation became "likely" in April due to backlog. Makes me wonder where is the priority for users like me who had completed the full 2 years contract in Jan and is out of contract playing the full $59.90 price which is the same amount as the 1Gbps plan that i am supposed to be running on. or maybe the priority is still on the new users who is switching over?

Shouldn't MR at the least consider the time I am spending out of contract due to waiting for MR to get their act together as part of the contract period since the my subscription price is still the same?

Either way.. it looks like MR wouldn't be able to deliver the goods of their new service in a sensible time even for the very pioneer subscribers (who are supposed to have higher priority), guess I would really have to consider any RSP (since IT show is tomorrow) who isn't facing resource constrain at the moment.

Switching to another RSP also may not necessary be faster due to the releasing of the TP Port 1 for another RSP or activating the TP Port 2 by OpenNet which will take even longer time.

 

[WindJammer]

When will the beta list be out???
Already pmed Johnny too.

 

[misato]

Switching to another RSP also may not necessary be faster due to the releasing of the TP Port 1 for another RSP or activating the TP Port 2 by OpenNet which will take even longer time.

The hidden challenge (sarcasm) in my message I am trying to bring across is which one will take longer to complete the commissioning. Will it be MR or another RSP (M1/ST/SH/VQ)?

I do like MR services overall and have little complains to their services but sometimes certain issues is certainly testing the limits of my tolerances. As the old saying goes, "even Buddha can be on fire"

 

[Lehnsherr]

The hidden challenge (sarcasm) in my message I am trying to bring across is which one will take longer to complete the commissioning. Will it be MR or another RSP (M1/ST/SH/VQ)?

I do like MR services overall and have little complains to their services but sometimes certain issues is certainly testing the limits of my tolerances. As the old saying goes, "even Buddha can be on fire"

lol if yours is pushed to April I think mine is pushed beyond June up till Q3 like July or August liao.

Currently solution we have at hand is to get into beta. I prefer to call it early access like those steam games...pay liao but dunno whether it will be good or bad until the end when its "completed"

 

[xRenol]

The hidden challenge (sarcasm) in my message I am trying to bring across is which one will take longer to complete the commissioning. Will it be MR or another RSP (M1/ST/SH/VQ)?

I do like MR services overall and have little complains to their services but sometimes certain issues is certainly testing the limits of my tolerances. As the old saying goes, "even Buddha can be on fire"

Another option is VQ 200 Mbps @ $39/mth without any contract.

But the "catch" is $39/mth for the first 3 months, thereafter $59.95/mth and 3 Months Free Modem Rental (thereafter $5.35/mth).

 

[Lehnsherr]

Another option is VQ 200 Mbps @ $39/mth without any contract.

But the "catch" is $39/mth for the first 3 months, thereafter $59.95/mth and 3 Months Free Modem Rental (thereafter $5.35/mth).

that sounds like a bear trap to me.

 

[misato]

lol if yours is pushed to April I think mine is pushed beyond June up till Q3 like July or August liao.

Currently solution we have at hand is to get into beta. I prefer to call it early access like those steam games...pay liao but dunno whether it will be good or bad until the end when its "completed"

This date I was told is still a floating figure and even by April I might not even get mine done. That was the main reason why I am so disappointed. Its one thing to wait and another to wait without knowing when to wait until.

 

[frizee]

meh. Give me your customer ID and i will get you on the beta list. All hwz member are entitled to priority beta installation in march.

Hi nivleK1985,

How about me, previously PM-ed you on my early registration... You told me MR will call last week, till now, no calls/updates? My contract has ended mid-feb.

If I'd like to go for the Razor promo, do i need to re-signup? Hope it wont affect installation date.

 

[nivleK1985]

Hi nivleK1985,

How about me, previously PM-ed you on my early registration... You told me MR will call last week, till now, no calls/updates? My contract has ended mid-feb.

If I'd like to go for the Razor promo, do i need to re-signup? Hope it wont affect installation date.

hey frizee, hmm i thought our previous PM was on billing and being resolved?

 

[Iceman127]

I am interested in signing up a $49.99 plan of 1gb. Would like to confirm on any charges that would occur. Could any active admin pm me on this?

Thanks!

 

[frizee]

hey frizee, hmm i thought our previous PM was on billing and being resolved?

Yeah, prior to that, i have made an enquiry to you on the 1gbps installation date.

So, can you assist on that? PM-ed you my ID.