MyRepublic fibre - Part 4

[xRenol]

LOL u can queue me up as well.

However speedtest is ok and I didnt experience any form of slow downs.

Haha... I have not tested with direct connection to ONT so no comment yet.

 

[leaving_footsteps]

Still no comment from MR regarding the speed issues?

 

[azrin619]

Nothing was changed.

Download 47.4Mbit/s
Upload 48.1Mbit/s
TCP Ping 4.8ms

Bro...
come over to my server and see if your speed is still the same...
I may have some lag,.....but should read about 50+++ MB
Singapore Server 01-Hosts and Test Subject by Geeks Corner @ azrin.info

note: this is MY personal own server connection and nothing to do with MR....

 

[MRUSER]

Lagging Big Time on China Website.
[www_funshion_com]
MR planning to resolve this issue?

 

[Binaries]

MR Rep:

I kept getting charged for Unsuccessful Deduction From Previous Invoice even after I have setup my new credit card payment info. Everything should have been cleared up in Feb. I just received billing for March and it is still charging me $9.35 to it.

Details of Current Charges

G Pure Broadband Monthly Recurring Charge 03/03/2014 - 02/04/2014 $55.14
G Unsuccessful Deduction From Previous Invoice 03/03/2014 $9.35
Total for Service Address $64.49
Total GST $4.51

TOTAL CURRENT CHARGES $69.00

I updated my payment info in Feb to clear up any outstanding payment after my previous credit card expired and though I was not given any notification about it. Shouldn't all outstanding amount/penalties should have been done with once all the billings are cleared ?

I have been charged with the extra penalty since 3 Nov 2013 and fair enough because payment info was outdated and I totally understand if there will be one more unsuccessful deduction penalty for Feb as well (since that is the day I updated my new payment info into the site and the billing charges went through as usual again) but .. the new March billing just came and I am still charged extra $9.35 for it unsuccessful deduction.

If payment for X months are not paid successfully, shouldn't the month that payment goes through.. Everything be billed and deducted in one go. Is the penalty payment being brought forward in this instance ?

Am I missing something ?

 

[xRenol]

Bro...
come over to my server and see if your speed is still the same...
I may have some lag,.....but should read about 50+++ MB
Singapore Server 01-Hosts and Test Subject by Geeks Corner @ azrin.info

note: this is MY personal own server connection and nothing to do with MR....

Speedtest

Download: 67.24 Mbps
Upload: 46.68 Mbps

 

[Binaries]

Bro...
come over to my server and see if your speed is still the same...
I may have some lag,.....but should read about 50+++ MB
Singapore Server 01-Hosts and Test Subject by Geeks Corner @ azrin.info

note: this is MY personal own server connection and nothing to do with MR....

 

[Henry Ng]

MR Rep:

I kept getting charged for Unsuccessful Deduction From Previous Invoice even after I have setup my new credit card payment info. Everything should have been cleared up in Feb. I just received billing for March and it is still charging me $9.35 to it.

Details of Current Charges

G Pure Broadband Monthly Recurring Charge 03/03/2014 - 02/04/2014 $55.14
G Unsuccessful Deduction From Previous Invoice 03/03/2014 $9.35
Total for Service Address $64.49
Total GST $4.51

TOTAL CURRENT CHARGES $69.00

I updated my payment info in Feb to clear up any outstanding payment after my previous credit card expired and though I was not given any notification about it. Shouldn't all outstanding amount/penalties should have been done with once all the billings are cleared ?

I have been charged with the extra penalty since 3 Nov 2013 and fair enough because payment info was outdated (even though I was not notified of it till late) and I totally understand if the unsuccessful deduction penalty is charged for Feb as well (since that is the day I updated my new payment info into the site and the billing charges went through as usual again) but .. the new March billing just came and I am still charged extra $9.35 for it unsuccessful deduction.

If payment for X months are not paid successfully, shouldn't the month that payment goes through.. Everything be billed and deducted in one go. Is the penalty payment being brought forward in this instance ?

Am I missing something ?

Really strange.

First time heard of credit card expired.
Credit card will auto renew and send u new card when near expiry date.

 

[Henry Ng]

Speedtest

Download: 67.24 Mbps
Upload: 46.68 Mbps

Very slow.

 

[Binaries]

Really strange.

First time heard of credit card expired.
Credit card will auto renew and send u new card when near expiry date.

I was sent the new one but it was not updated into the system. If that is clearer for you. Billing information was outdated. One do not only have one card to track and which card is on what.

 

[Just Me]

I was sent the new one but it was not updated into the system. If that is clearer for you. Billing information was outdated. One do not only have one card to track and which card is on what.

That's why MR should have another option for bill payment like internet banking. I'm also worried about this nonsense when it's my turn.

 

[azrin619]

your upstream kind of slow since our limits is 75/75 (upload limit)
At least it's now a DOWNLOAD speed issue ...so your connection is fine...

I tried to get it to work on my Azure... dunno why it does not like it.

 

[billyjlee77]

Keep it up.. (happy MyRepublic customer for the past 2 years)

 

[Binaries]

I have just ended my call with MR CSO regarding the penalty that I am still being charged for even when they have my new updated payment info. So this is the conversation.

I asked the CSO why I am still being charged with a late deduction penalty when my new payment info should is working correctly. He had no idea about it, so he went on to check and came back to me that the deduction didn't went through successfully so I told him that is impossible as this is a brand new card and it was the same exact card that I used to clear all the previous outstanding only a month ago in Feb.

He went off again to check and then came back to the phone to tell me sorry "yes somehow we are able to charge on the card now".

I went on asking why am I being charge late penalty when my card is working and you just attested to that when you did a charge on the spot but you guys have no idea why? He stumbled and sort of explained briefly that sometimes credit card billing requires 2 weeks to know if it is successful which strangely puzzles me. So while waiting for the credit card to approve I will be charged a late penalty not knowing if it’s a Successful or Unsuccessful deduction? So if it is successful. Where will the $9.45 go to?

He then proceed to say that he will revert back to me once he contact billing team within the week (which I supposed is the next week as it is a Friday today)

Can anyone confirm with me if they have encountered similar issues?

 

[Binaries]

your upstream kind of slow since our limits is 75/75 (upload limit)
At least it's now a DOWNLOAD speed issue ...so your connection is fine...

I tried to get it to work on my Azure... dunno why it does not like it.

Since day 1 I never really had a great upstream and I was known to Mark their technical guy for being very bothersome. Seeking resolution everyday till I decided to live with it. Hah makes me an unintended leecher.

 

[nivleK1985]

I have just ended my call with MR CSO regarding the penalty that I am still being charged for even when they have my new updated payment info. So this is the conversation.

I asked the CSO why I am still being charged with a late deduction penalty when my new payment info should is working correctly. He had no idea about it, so he went on to check and came back to me that the deduction didn't went through successfully so I told him that is impossible as this is a brand new card and it was the same exact card that I used to clear all the previous outstanding only a month ago in Feb.

He went off again to check and then came back to the phone to tell me sorry "yes somehow we are able to charge on the card now".

I went on asking why am I being charge late penalty when my card is working and you just attested to that when you did a charge on the spot but you guys have no idea why? He stumbled and sort of explained briefly that sometimes credit card billing requires 2 weeks to know if it is successful which strangely puzzles me. So while waiting for the credit card to approve I will be charged a late penalty not knowing if it’s a Successful or Unsuccessful deduction? So if it is successful. Where will the $9.45 go to?

He then proceed to say that he will revert back to me once he contact billing team within the week (which I supposed is the next week as it is a Friday today)

Can anyone confirm with me if they have encountered similar issues?

drop me a PM. I escalate it immediately.

 

[MOBOGUY]

Really strange.

First time heard of credit card expired.
Credit card will auto renew and send u new card when near expiry date.

not all auto renew some after u get new card need activation and the last 3-digit Security Code also changed

 

[xRenol]

That's why MR should have another option for bill payment like internet banking. I'm also worried about this nonsense when it's my turn.

I thought MR also has GIRO deduction?

 

[xRenol]

It seems like VQ also being hit by the OpenNet top up thingy.

 

[nivleK1985]

It seems like VQ also being hit by the OpenNet top up thingy.

To be clear: this particular issue is not MyRepublic-specific or specific to 1Gbps. This potentially affects every fibre broadband provider.

For certain areas, OpenNet may discover they have not enough resources to support fibre broadband connections beyond a certain number. This happens when, for example, people switch from one fibre broadband provider to another or run multiple fibre lines.

To increase their capacity, OpenNet needs to top up their fibre resources (to basically install more hardware in their backend), leading to a delay in getting your fibre broadband up and running.

As more people go from one fibre broadband provider to another (as opposed to going from cable/ADSL to fibre), this issue is coming more common.