MyRepublic fibre - Part 4

[GreenHorn]

Hi,I was greatly disappointed by your 1gps service. There was an initial appt set for me on 2nd May which I took leave and stayed at home , till I receive a call only on the appt time that it has been cancelled (which wasted my leave). It was rescheduled by your staff Hwei Min Kear to be on 17th May which is today morning from 9am-1pm,again I waited patiently at home till 1245 and I gave a call to your helpdesk (Koh Wei Jie), he told me it was cancelled once again!! But this time round it was worst as last night, my original internet connection was cut off as you guys informed it is normal as today you will have someone to come my place to turn on the new connection, but apparently it was cancelled. Now your customer service koh can't tell me why was it cancelled and no further appointment can be made until Monday when the original customer service - min is back. So from today till Monday I will not have any internet connection??? I have no outstanding bills and this is really outrageous,I need someone to do something for me asap or this has to go to IDA for sure! Give me back my Gamer 150mbps!

 

[nez]

What happend to myrepublic new social media team, JamesRocks?

MIA already?

 

[nivleK1985]

I'm always here, daily. Mainly reading PM. Will release an update tomorrow.

 

[ascdf13]

I'm always here, daily. Mainly reading PM. Will release an update tomorrow.

Hi nivleK1985,

Why does my PM goes unanswered?


Thanks

 

[ToOtWaI]

i've signup for the 1gbps since Jan but has yet to receive any call on that. any idea when is the expected time frame for installation?

 

[echutah]

I'm always here, daily. Mainly reading PM. Will release an update tomorrow.

I'd like to know why MyRepublic's twitch.tv connection sucks so badly. And refuse to do anything about it?

 

[micheloving]

i've signup for the 1gbps since Jan but has yet to receive any call on that. any idea when is the expected time frame for installation?

That sucks . I guess it means my 300 Mbps re-contract is not gonna make it before my current plan expire . I waited for 2 weeks already still no contact or watsoever (normal?) .

I guess this 1gbps promotion really screw all MR installation services up , I initially tot it only affect 1gbps users hence i purposely din upgrade to 1gbps.

Might switch connection to cheaper promo ISP in june pc show if they drag longer.

 

[Binaries]

MR has forgotten about its customers in Singapore and gone to provide broadband to sheep. MyRepublic | Ultra-Fast Fibre Broadband in New Zealand

Feel really cheated by them. No better than the traffic lights.

This is lol no wonder we have been cast aside.

Can't appease and deal with the load in here but extending its wings to NZ, it might just end up giving us a bad name.

 

[aCidz]

That sucks . I guess it means my 300 Mbps re-contract is not gonna make it before my current plan expire . I waited for 2 weeks already still no contact or watsoever (normal?) .

I guess this 1gbps promotion really screw all MR installation services up , I initially tot it only affect 1gbps users hence i purposely din upgrade to 1gbps.

Might switch connection to cheaper promo ISP in june pc show if they drag longer.

I was told through the online chat at their site that it takes a month from the day I signed up to be scheduled for installation. When I asked if it can be sooner as my current contract with MR is up this month, their reply was "Hmm, i don't think so man.".

 

[nez]

I'm always here, daily. Mainly reading PM. Will release an update tomorrow.

MR presence here is appreciated.

But the lack of support to queries here is of concern.

Worst is the repeated queries from the same poster is more worrisome.

I have had good support in the past but lately it is going downhill.

 

[voLty1986]

after looking at all those comments. i think i gonna jump back to traffic light instead of recontracting with MR

 

[playboysg]

I subscribed to 1Gbps fibre broadband but my daytime connection is barely 400Mbps on a LAN connection.

Did you guys face the same problem???

 

[nivleK1985]

i've signup for the 1gbps since Jan but has yet to receive any call on that. any idea when is the expected time frame for installation?

As mention, during sign up. You will get an estimated time frame of Q1, Q2, Q3, Q4 or Q1 2015.

I understand that many customer sign up in Jan. However, installation only starts in March and we are installing at an insane rate for our customer.

Most importantly. It's based on the quarter you are assigned to.

 

[nivleK1985]

I subscribed to 1Gbps fibre broadband but my daytime connection is barely 400Mbps on a LAN connection.

Did you guys face the same problem???

470 + Mbps for upload means there's no issue with the network as it's half of the download. Infact, it's near impossible for download to be faster than upload. Update the router to the latest firmware and reset it will resolved the problem. If you do a direct ONT connection, the speed will be higher.

But note that the download speed is only as high as your hardware is capable of.

 

[nivleK1985]

I was told through the online chat at their site that it takes a month from the day I signed up to be scheduled for installation. When I asked if it can be sooner as my current contract with MR is up this month, their reply was "Hmm, i don't think so man.".

Drop me an email @ solomon@myrepublic.com.sg, i get my guys to look into it.

 

[nivleK1985]

That sucks . I guess it means my 300 Mbps re-contract is not gonna make it before my current plan expire . I waited for 2 weeks already still no contact or watsoever (normal?) .

I guess this 1gbps promotion really screw all MR installation services up , I initially tot it only affect 1gbps users hence i purposely din upgrade to 1gbps.

Might switch connection to cheaper promo ISP in june pc show if they drag longer.

1Gbps or 300Mbps is using the same infrastructure. Drop me an email with your case, i get my guys to follow up with you.

 

[echutah]

after looking at all those comments. i think i gonna jump back to traffic light instead of recontracting with MR

Lol, ya lor. Even in public forum they dun give a !@#$ anymore, too many ppl sign 1gbps they don't need care about their quality liao.

 

[ToOtWaI]

Thanks for reply. During signup, i remembered that it was mentioned Q2. so its already mid of Q2 and i am wonder if the installation can still be done within Q2 considering that I have yet to be called up for appointment scheduling.

As mention, during sign up. You will get an estimated time frame of Q1, Q2, Q3, Q4 or Q1 2015.

I understand that many customer sign up in Jan. However, installation only starts in March and we are installing at an insane rate for our customer.

Most importantly. It's based on the quarter you are assigned to.

 

[dawntime]

your CSO arranged for an appointment on 10th May to activate my fiber at new residential address but nobody came or called. no updates ever since. MyRepublic?

 

[Vulpix]

Is anyone internet down at the moment?