MyRepublic fibre - Part 4

[eR1c.sg]

MYREPUBLIC! What's the use of setting up a messaging system when you don't even reply to the messages in your home page!!! It is just for show?? I ask a question regarding the free Norton Internet Security Code over there 2 times and no one bother to reply!! Is MYREPUBLIC GOING DOWNHILL in terms of customer service?????!!!!!! Damn piss! If there is no more free Norton Internet Security, just simple reply and i can go get my renewal myself!!

MyRepublic replied me that the Norton Internet Security is only offered free for the last 3 months of the plan? WTF? They marketed it to be complimentary free as long as I stay with MyRepublic. Now they telling me otherwise? And if there was a change in such arrangement, why was it not mentioned to customer?? And why do I need NIS only at the last 3 months of the plan??

 

[danxiaogui86]

MyRepublic replied me that the Norton Internet Security is only offered free for the last 3 months of the plan? WTF? They marketed it to be complimentary free as long as I stay with MyRepublic. Now they telling me otherwise? And if there was a change in such arrangement, why was it not mentioned to customer?? And why do I need NIS only at the last 3 months of the plan??

Hrm, actually that not true. If you were on the older plans 100/150mbps, the contract have the free norton security pack. unless u upgrade to the 300/1gbps plan. then it don't offer anymore. might want to check with another helpdesk agent

 

[Darknights]

I had simillar issue with Netflix on my Roku3, resolved it through a work around. Roku with recent software update start using Google DNS as secondary name server (which cannot be changed), all you need is to block port 53 for 8.8.8.8 ( both TCP and UDP) on your router firewall for your entire network or if you have assigned a static IP to Roku in your network blocking it for that IP will do.

i'm accessing it through my computer browser.. and both my DNS is pointing to MR DNS servers. even a dns flush doesn't work.

 

[IAmNiceify]

disconnected 3times. Anyone?

 

[coranyge]

MR Tech came my house to change ONT for 1Gbps this evening. I wasn't around to verify the speed. came home to do speedtest direct via ONT and was shocked to see this speed... any MR rep can help? thanks

 

[IAmNiceify]

MR Tech came my house to change ONT for 1Gbps this evening. I wasn't around to verify the speed. came home to do speedtest direct via ONT and was shocked to see this speed... any MR rep can help? thanks

try this site http://speedtest.myrepublic.com.sg/ ( dun know how accurate since its for MR )
If this dun give you 900+down/400+up. Better call them

 

[souler87]

MR Tech came my house to change ONT for 1Gbps this evening. I wasn't around to verify the speed. came home to do speedtest direct via ONT and was shocked to see this speed... any MR rep can help? thanks

try restart the ONT see does it help? If not maybe MR backend not yet update your upgrade

 

[coranyge]

try this site http://speedtest.myrepublic.com.sg/ ( dun know how accurate since its for MR )
If this dun give you 900+down/400+up. Better call them

Thanks. Tried this website same result...

try restart the ONT see does it help? If not maybe MR backend not yet update your upgrade

Restarted multiple times still same... shall give them a call tomorrow.. thanks guys

 

[coranyge]

try restart the ONT see does it help? If not maybe MR backend not yet update your upgrade

seems that you were right bro, should be MR backend just upgraded me.

 

[advanced1]

MyRepublic replied me that the Norton Internet Security is only offered free for the last 3 months of the plan? WTF? They marketed it to be complimentary free as long as I stay with MyRepublic. Now they telling me otherwise? And if there was a change in such arrangement, why was it not mentioned to customer?? And why do I need NIS only at the last 3 months of the plan??

You are already considered lucky, I traded in the RT-N15U in 2012 for 1 free month of subscription but they still charged me for it. Emailed them and they totally ignored my 1 month free subscription even when i've attached my contract which clearly says that my 20th month subscription will be waived....warning to bros whu are intending to sign up with Myrepublic, take care once u signed up and is tied down for the nxt 2 yrs....

 

[zapp!]

MYR also billed me wrongly for a router i did not purchase -_-

Have already called up customer service, they will refund back to the account next month. Hoping they do.

 

[zuppa]

Set-up Box

Hi all.. I'm moving from Mio to MR. Any recommendations on what set-up box to buy?

Want to watch soccer, kids stuff etc..

thanks in advance for your advice!

 

[azrin619]

MR Tech came my house to change ONT for 1Gbps this evening. I wasn't around to verify the speed. came home to do speedtest direct via ONT and was shocked to see this speed... any MR rep can help? thanks

Looks like yr PC firewall has issues.
Also update the firmware and use a GOOD CAT6 cable to test....
80mbps is a bummer...so surely the test would read at least 100+

Try Speedtest on WIreess 5Ghz....
see if better

 

[eR1c.sg]

Hrm, actually that not true. If you were on the older plans 100/150mbps, the contract have the free norton security pack. unless u upgrade to the 300/1gbps plan. then it don't offer anymore. might want to check with another helpdesk agent

MR replied me in FB, and told me that... but when i ask when will they release the new codes as my renewal is just in few days. After that NO SOUND NO PICTURE! Bad Service!

 

[eR1c.sg]

MyRepublic replied me that the Norton Internet Security is only offered free for the last 3 months of the plan? WTF? They marketed it to be complimentary free as long as I stay with MyRepublic. Now they telling me otherwise? And if there was a change in such arrangement, why was it not mentioned to customer?? And why do I need NIS only at the last 3 months of the plan??

MyRepublic replied in FB PM "Hi, I see that you are still under the old promotion. Yes you will still be able to get the Norton Internet Security for free as long as you are under us. ^SA"

I replied back "So when will I get it? I am departing singapore on monday and all my devices' NIS is due for renewal in few days. If MR is unable to provide, I will just buy and renew myself. It is definitely notvan issue to fork out 70+SGD for the NIS, but the service response from MR leave a bad after taste."

After this, NO SOUND NO PICTURE! WTF!!!!! getting fedup! i will just get the NIS myself instead of relying on MyRepublic. Such bad service response from MR. I probably look at changing Service Provider when my contract ends June 2015. MyRepublic customer service is getting bad recently! And they want to gets into TELCO service?

Maybe in the next COMEX Show in late August, I will go to the show and see if Lawzer is there and give him a wake up call.

I had wanted to intro more of my friends into MR, but now looking at it, i think i will not do it. I do not want my friends to come back to me when there are problems with MR Service!

While i can tolerate internet disruption to a certain extend, bad customer service is what really gets to me. If the company is small and fighting against the big 3, the more it should had emphasis on Customer Service as a means to differentiate them. It was good at the beginning, but it had gone down alot since then.

Damn.......

 

[eR1c.sg]

I had wanted to get the 1gbps service from MR, but right not, i am putting it on hold. while i would like to have this kind of speed, it is not everything. Customer Service is also 1 of the thing i will look at. i would rather paying abit more per month if i can get decent customer service, or get a lesser speed than 1 gbps and have better service.

MR had a good start, but failed to maintain it.

And now, they want to get into Telco service??

 

[Lehnsherr]

MyRepublic replied in FB PM "Hi, I see that you are still under the old promotion. Yes you will still be able to get the Norton Internet Security for free as long as you are under us. ^SA"

I replied back "So when will I get it? I am departing singapore on monday and all my devices' NIS is due for renewal in few days. If MR is unable to provide, I will just buy and renew myself. It is definitely notvan issue to fork out 70+SGD for the NIS, but the service response from MR leave a bad after taste."

After this, NO SOUND NO PICTURE! WTF!!!!! getting fedup! i will just get the NIS myself instead of relying on MyRepublic. Such bad service response from MR. I probably look at changing Service Provider when my contract ends June 2015. MyRepublic customer service is getting bad recently! And they want to gets into TELCO service?

Maybe in the next COMEX Show in late August, I will go to the show and see if Lawzer is there and give him a wake up call.

I had wanted to intro more of my friends into MR, but now looking at it, i think i will not do it. I do not want my friends to come back to me when there are problems with MR Service!

While i can tolerate internet disruption to a certain extend, bad customer service is what really gets to me. If the company is small and fighting against the big 3, the more it should had emphasis on Customer Service as a means to differentiate them. It was good at the beginning, but it had gone down alot since then.

Damn.......

The NIS code is in your account manager did you check that?

BTW that antivirus isnt that good either, Symantec has improved over the years but it is still a resource hog when compared to others. Interface is bad, unnecessary settings like computer load management and no option to shut off popups from taskbar.

Your computer wont meltdown because of a virus. Even without the renewal if there is no new potent exploiting virus your computer will be safe with its existing database. If you are really paranoid, uninstall and just install some of those free ones available.

The best antivirus is the user themselves. If you dont go click everything that is potential virus bait (click to get paid, cheap Viagra, porn, free game) then you will do fine.

Lastly cut MR some slack. Its the weekend and I think their admin office is closed. Who's gonna get the NIS code for you over the weekend? Why wanna make life miserable for people/complain just because of the antivirus code when u can just install free one first or even get it yourself?


P/S: really? u can tolerate internet disruption but not the antivirus problem you encountered? I think I will have their team focus on keeping internet connection stable rather than putting energy to ensure everyone gets their free NIS. Think most would be on my side, and afterall, without internet how are you going to be exposed to new virus that your NIS cannot handle if you are not plugging in infected removable media?

 

[ArleFK]

MyRepublic replied in FB PM "Hi, I see that you are still under the old promotion. Yes you will still be able to get the Norton Internet Security for free as long as you are under us. ^SA"

I replied back "So when will I get it? I am departing singapore on monday and all my devices' NIS is due for renewal in few days. If MR is unable to provide, I will just buy and renew myself. It is definitely notvan issue to fork out 70+SGD for the NIS, but the service response from MR leave a bad after taste."

After this, NO SOUND NO PICTURE! WTF!!!!! getting fedup! i will just get the NIS myself instead of relying on MyRepublic. Such bad service response from MR. I probably look at changing Service Provider when my contract ends June 2015. MyRepublic customer service is getting bad recently! And they want to gets into TELCO service?

Maybe in the next COMEX Show in late August, I will go to the show and see if Lawzer is there and give him a wake up call.

I had wanted to intro more of my friends into MR, but now looking at it, i think i will not do it. I do not want my friends to come back to me when there are problems with MR Service!

While i can tolerate internet disruption to a certain extend, bad customer service is what really gets to me. If the company is small and fighting against the big 3, the more it should had emphasis on Customer Service as a means to differentiate them. It was good at the beginning, but it had gone down alot since then.

Damn.......

Siao lian eh, you sign up for internet plan or anti virus. Wtf is wrong with you sia, for one stupid anti virus kpkb so much. Internet down, got problem come here to kp I can understand. For one substandard antivirus program which is free for only 3 months, you write one long paragraph to kpkb about their customer service and such. Come on la bro. Have you worked in customer service line before? It is exactly your kind of attitude that pisses of those customer service officers. You not happy just go down straight to the office or email their CEO la.

 

[rustcify]

Hi , my 100mbps PURE plan contract is ending soon. What are the options for me to continue with?

 

[Just Me]

All the fuss over NIS which IMO is a damn lousy AV client.