MyRepublic fibre - Part 4

[Lehnsherr]

Hi, I have billing issues. Any MR staff here? My a/c id :C1003614.

Just email their billing dept. they response quite fast

mybilling@myrepublic.com.sg

 

[gabrielkfr]

Wtf... Now Twitch on Source is back to buffering after being ok a few days ago...

 

[red_viper]

paid $200+ for this AC68U upgrade...
if the firmware issues keep coming up, it's really disappointing :/

The guy who installed my connection told me that many of his customers have problems with the ac68u. I switched to netgear r7000. I did not reset my modem after firmware upgrade which is a requirement. After doing that its back to normal.

 

[imacbie]

Just email their billing dept. they response quite fast

mybilling@myrepublic.com.sg

not for me, 3 working days w/o reply
i chat them up instead.

 

[xRenol]

The guy who installed my connection told me that many of his customers have problems with the ac68u. I switched to netgear r7000. I did not reset my modem after firmware upgrade which is a requirement. After doing that its back to normal.

Do you mean router instead of modem?

So currently is it back to normal on ASUS AC68U router?

 

[wilflare]

The guy who installed my connection told me that many of his customers have problems with the ac68u. I switched to netgear r7000. I did not reset my modem after firmware upgrade which is a requirement. After doing that its back to normal.

sigh. I hope MR comes up with a good remedy for customers who paid for the AC68U upgrade... :/

it's like $269... and yet we aren't even getting the speeds we paid for

 

[ArleFK]

sigh. I hope MR comes up with a good remedy for customers who paid for the AC68U upgrade... :/

it's like $269... and yet we aren't even getting the speeds we paid for

Should be complaining to Asus instead of MR imo. MR made the recommendation of AC68U based on the fact that it is one of the best routers around. Not their fault the router firmware is faulty.

 

[nestorvie]

sigh. I hope MR comes up with a good remedy for customers who paid for the AC68U upgrade... :/

it's like $269... and yet we aren't even getting the speeds we paid for

Why does MR have anything to do with the router's issue?

if the problem persists, why don't you bring the router to Asus for warranty?

 

[wilflare]

Should be complaining to Asus instead of MR imo. MR made the recommendation of AC68U based on the fact that it is one of the best routers around. Not their fault the router firmware is faulty.

Why does MR have anything to do with the router's issue?

if the problem persists, why don't you bring the router to Asus for warranty?

I doubt Asus can do anything (I mean they won't be able to accept a return for a full refund so I can get another router right?)

I think MR did try to help earlier. A few months back, they mentioned they were in discussion with the ASUS engineers to resolve these problems.

Yes, it's not MR's fault but I only got the expensive router based on the recommendations on their site. I haven't done enough research myself, but if the AC68U woes are only restricted to MR, then MR needs to take some form of responsibility too right? (e.g. if the other AC68U users with other telcos face no such issues?)

 

[ArleFK]

I doubt Asus can do anything (I mean they won't be able to accept a return for a full refund so I can get another router right?)

I think MR did try to help earlier. A few months back, they mentioned they were in discussion with the ASUS engineers to resolve these problems.

Yes, it's not MR's fault but I only got the expensive router based on the recommendations on their site. I haven't done enough research myself, but if the AC68U woes are only restricted to MR, then MR needs to take some form of responsibility too right? (e.g. if the other AC68U users with other telcos face no such issues?)

If Asus can't do anything for their routers, then what else can MR do?

You are complaining about router issues in a wrong thread. You should head over to the router threads to see if there are people facing the same issues and if there is any solutions to your problems.

 

[kevinsnow]

Got speed problem yesterday.

Usually I got 900+Mbps download speed but from yesterday only got around 300Mbps, what I think is because of the static IP problem because yesterday my static IP was activated.

Today chatted with myRepublic, they said it is because of the ONT and schedule a maintenance appointment on this Saturday. Let's see.

 

[xRenol]

Got speed problem yesterday.

Usually I got 900+Mbps download speed but from yesterday only got around 300Mbps, what I think is because of the static IP problem because yesterday my static IP was activated.

Today chatted with myRepublic, they said it is because of the ONT and schedule a maintenance appointment on this Saturday. Let's see.

You also got around 300Mbps even with direct connection from ONT?

 

[kevinsnow]

You also got around 300Mbps even with direct connection from ONT?

Not tested, but the router settings are never changed.
Should not be router's problem.

 

[xRenol]

Not tested, but the router settings are never changed.
Should not be router's problem.

Normally I just do some basic troubleshooting on my end first.

If possible, you can try to perform a reset or switch off on your router for around 10s to check if the issue still persists.

 

[ArleFK]

Not tested, but the router settings are never changed.
Should not be router's problem.

Double check to see if its the router issue.

 

[red_december]

I should be getting AC68u next week when I am migrated to 1Gbps. I'll be using my existing N66u as the main router and AC68u as the secondary router.

Just a question, should I bridge the 2 routers manually by using the LAN-LAN port and disabling DHCP on AC68u or should I just use the AP mode on AC68u and connect from N66u LAN port to AC68u WAN port? Is there any difference between the 2 methods?

 

[jonathan1991]

After you updated the firmware version, did you perform a reset on your router?

The speed is around 300+Mbps since day 1?

speed is even worst after rebooting
Last Result: Download Speed: 268013 kbps (33501.6 KB/sec transfer rate) Upload Speed: 175896 kbps (21987 KB/sec transfer rate)


Installation is done on July 9th, went overseas on 10th, just came back 2days ago and started testing.
On day 1, after installation around 4pm, i checked speedtest its 200mbps+.
dropped a email to MR, no replies till now.

 

[crypster]

I should be getting AC68u next week when I am migrated to 1Gbps. I'll be using my existing N66u as the main router and AC68u as the secondary router.

Just a question, should I bridge the 2 routers manually by using the LAN-LAN port and disabling DHCP on AC68u or should I just use the AP mode on AC68u and connect from N66u LAN port to AC68u WAN port? Is there any difference between the 2 methods?

LAN to LAN will be better, AP bridge will lose 50% bandwidth technically in all AP.

 

[ArleFK]

speed is even worst after rebooting
Last Result: Download Speed: 268013 kbps (33501.6 KB/sec transfer rate) Upload Speed: 175896 kbps (21987 KB/sec transfer rate)


Installation is done on July 9th, went overseas on 10th, just came back 2days ago and started testing.
On day 1, after installation around 4pm, i checked speedtest its 200mbps+.
dropped a email to MR, no replies till now.

What is the speed for the direct connection to the ONT? If its above 800Mbps then its most likely an issue with the Router.

 

[jonathan1991]

What is the speed for the direct connection to the ONT? If its above 800Mbps then its most likely an issue with the Router.

I dont even get to see above 400, less said 800.
direct connection to ONT
Last Result: Download Speed: 334746 kbps (41843.3 KB/sec transfer rate) Upload Speed: 173952 kbps (21744 KB/sec transfer rate)