I didn't say you owe me or anyone an explanation on using NIS. What I am trying to do is to provide you with suggestions on what to do other than buying the key yourself or waiting for a reply. My method: telling you that NIS isn't that spectacular and hence take this chance to explore some other solutions, paid or even free.
I did not discount the fact you might have been asking them before the weekend. Look at my post: my point was for you to cut them some slack since its the weekend. From what I see, your rage/post in the thread is fueled by the fact that you are flying off on Monday and you still haven't got the key. Therefore I gave you some reassurances that you won't get hit with if someone don't come up with some potent virus during your absence or anyone mouse-clicky happy is not using your computer.
Yes you can have your own yardstick of tolerance. However I find your tolerance rather skewed when it comes to customer service of a internet service provider.
