MyRepublic fibre - Part 4

[danxiaogui86]

Yes, the $59.99 promo is only for new customers who are currently not with us.

Johnnny, im asking about the OTC of $58 for upgrader, not people who finish their contract and recon

 

[wilflare]

Damn disappointes with mr now. Tweet them no reply. Then have twitter acc for what.

I miss those days too :/ It was all okay until they launched the 1Gbps which I'm not enjoying w the AC68U either.

At least at the start they were working w ASUS to get speeds up... but now...

 

[ArleFK]

I miss those days too :/ It was all okay until they launched the 1Gbps which I'm not enjoying w the AC68U either.

At least at the start they were working w ASUS to get speeds up... but now...

A company has to grow, and when they grow there are things which will be gone. Look at the future and not the past.

Its the same as looking at your childhood days and wanting to go back to those times. You can dream about it but there no way in reality it will happen. Correct?

 

[red_december]

Huh. I am confused. I am an existing customer and my migration to 1Gbps is tomorrow. But when the appointment was made 2 weeks ago they told me I will have to pay for the one time installation charge of $58.

So technically now for the existing customers if they sign up for 1Gbps dont need to pay $58 but I still need to?

 

[ArleFK]

Huh. I am confused. I am an existing customer and my migration to 1Gbps is tomorrow. But when the appointment was made 2 weeks ago they told me I will have to pay for the one time installation charge of $58.

So technically now for the existing customers if they sign up for 1Gbps dont need to pay $58 but I still need to?

Eh. I think got some error. You Pm nivlek or go live chat them or call them to double confirm.

 

[rainelor]

A company has to grow, and when they grow there are things which will be gone. Look at the future and not the past.

Its the same as looking at your childhood days and wanting to go back to those times. You can dream about it but there no way in reality it will happen. Correct?

I cannot but disagree with your statement.

A company must grow but to grow and leave behind the very essence of which makes them uniquely different seems a misdirected strategy. I supported MR due to the great effort in community building.

The way I see it, MR has been over stretching their resources in order to maximize profitability. There is nothing wrong with that, though. However, certain standards, that were painstakingly achieved, have since been compromised. Its like taking 2 steps forward but one step backward.

By all means, support MR. Give credits where credit are due . But it's also important
to provide constructive criticism when needed. Both ways contribute to the growth of a company, not just blindly supporting

 

[danxiaogui86]

Huh. I am confused. I am an existing customer and my migration to 1Gbps is tomorrow. But when the appointment was made 2 weeks ago they told me I will have to pay for the one time installation charge of $58.

So technically now for the existing customers if they sign up for 1Gbps dont need to pay $58 but I still need to?

Upgrader need, recon no need. Later Johnny will amend.
Don't worry bro

 

[Johnnny]

Johnnny, im asking about the OTC of $58 for upgrader, not people who finish their contract and recon

Paiseh, to clarify the no OTC is for RECONTRACTING customers, not those who might be upgraded halfway during their contract.

 

[Darklord]

I'm getting sick n tired of my republic incompetence.
I have an appointment to upgrade my current 100mb plan to 1gb plan today.
Appointment was set for between 2-6pm.
I've been sitting at home with no internet since morning cuz they need to do patching upgrade.
Now its 640pm and still no sign of the technician.
No courtesy call to inform he will be late.
Just finished a call with the CSO and was told technician will be late at least another hour.

 

[danxiaogui86]

Paiseh, to clarify the no OTC is for RECONTRACTING customers, not those who might be upgraded halfway during their contract.

Cheers bro. At least it clear the doubt.

 

[2226127]

I'm getting sick n tired of my republic incompetence.
I have an appointment to upgrade my current 100mb plan to 1gb plan today.
Appointment was set for between 2-6pm.
I've been sitting at home with no internet since morning cuz they need to do patching upgrade.
Now its 640pm and still no sign of the technician.
No courtesy call to inform he will be late.
Just finished a call with the CSO and was told technician will be late at least another hour.

pray that ur homevoice will be working. Cause mine is still NOT WORKING after installation on 14/7/14. And they just drag on day by day

 

[sunnyee]

Any MR guys here, i have been in queue for 5 months now for the 1Gb plan was told by customer service will get the installation dept to call me today but to no avail.

 

[Darklord]

pray that ur homevoice will be working. Cause mine is still NOT WORKING after installation on 14/7/14. And they just drag on day by day

I never ask for home voice or teleport or any other freaking service besides internet access.
They already screwed up my first installation. Now screw up again.
Just a min ago the technician peter call to say he will be late

See how incompetent they are. No focus on customer service.

 

[Johnnny]

I cannot but disagree with your statement.

A company must grow but to grow and leave behind the very essence of which makes them uniquely different seems a misdirected strategy. I supported MR due to the great effort in community building.

The way I see it, MR has been over stretching their resources in order to maximize profitability. There is nothing wrong with that, though. However, certain standards, that were painstakingly achieved, have since been compromised. Its like taking 2 steps forward but one step backward.

By all means, support MR. Give credits where credit are due . But it's also important
to provide constructive criticism when needed. Both ways contribute to the growth of a company, not just blindly supporting

Actually, to be honest, in many ways we miss those days too. Some of us still joke about how we don't know the names of some of the people in our office, when in the past we knew everyone in the company.

The 1Gbps rollout was a real turning point for the company. Almost overnight, we had to grow exponentially. Everyone saw how we made mistakes with the 1Gbps rollout - we were simply outpaced by the growth that was required of us. We scrambled and we fumbled

But the company is also determined that just because we need to grow, doesn't mean the company needs to change into a different "person". Like when we bid to be the 4th telco, unlimited data was one of our main driving points. We're not in the business for the money, we're here because we want to change the game.

To everyone who didn't get a reply from tweets, PMs or wondered where we've been - we're sorry! We didn't disappear, we just had to scramble to fix the problems from our 1Gbps rollout. And now, resources are being reallocated back to where they belong.

We're growing, and there are growing pains, but we are still determined not to join the dark side. For those who're still sticking with us, thanks!! Your support means the world to us. For those who were disappointed and left, we're really sorry and we hope that one day we can win you back. For those who are uncertain how to feel about us, we'll need to prove by our actions that you can trust us.

 

[rainelor]

To everyone who didn't get a reply from tweets, PMs or wondered where we've been - we're sorry! We didn't disappear, we just had to scramble to fix the problems from our 1Gbps rollout. And now, resources are being reallocated back to where they belong.

For a start, train your customer service team with the right skills. Customer Service is never easy but relatively simple efforts to call in advance about missed or delayed installations would be greatly appreciated.

I do not have insights on the issues your CS team are facing. Primary, i feel the CS team is quite inexperienced.

 

[wilflare]

A company has to grow, and when they grow there are things which will be gone. Look at the future and not the past.

Its the same as looking at your childhood days and wanting to go back to those times. You can dream about it but there no way in reality it will happen. Correct?

I get what you are saying but I think the case is a little more nuanced for MR. They came in, guns blazing, promising to break the Big3's hold on the market with fantastic prices, speeds and service. And certainly, MR did deliver right until recently...

I was a StarHub MaxOnline customer before I switched over. As much as I did not enjoy waiting on the line to talk to the SH CSO, at least I could talk to them if I waited on the line long enough. I could get them over at their forums (yes their reps answer PMs and actively engage you). I could get in touch with them on Twitter and they would DM me within two working days.

Certainly, SH might have gotten its act together, with more urgency, as a result of MR's entry. But I just find it sad and disappointing that what started out with such amazing potential and promise.. is faltering, and faltering rather badly (and the pioneer MR staff on these forums put in a lot of effort to engage customers, to answer questions, even beyond the standard office hours, to build rapport and goodwill - this is all slowly being eroded away)

yes, perhaps like you said I'm romanticizing the past, but I really hope they don't forget what made them standout (prices and speed were one thing - but the earlier threads show how people bought in because of the fantastic and responsive customer service)

 

[Beefsteak]

For some reason twitch.tv is back to normal again. Since a few days ago.

 

[echutah]

-text-

Should have charged more for the 1gbps so you guys won't have been so overwhelmed, while still making a decent profit. If you did that and maintain acceptable customer service levels at the same time, you could have held on to your reputation.

 

[rainelor]

Should have charged more for the 1gbps so you guys won't have been so overwhelmed, while still making a decent profit. If you did that and maintain acceptable customer service levels at the same time, you could have held on to your reputation.

I dont think its about charging more. In fact it would have been more complicated.

Its more about the overwhelming interests and unexpected hiccups.

There could be many other issues that we, as consumers, wont see or understand.

 

[ArleFK]

I cannot but disagree with your statement.

A company must grow but to grow and leave behind the very essence of which makes them uniquely different seems a misdirected strategy. I supported MR due to the great effort in community building.

The way I see it, MR has been over stretching their resources in order to maximize profitability. There is nothing wrong with that, though. However, certain standards, that were painstakingly achieved, have since been compromised. Its like taking 2 steps forward but one step backward.

By all means, support MR. Give credits where credit are due . But it's also important
to provide constructive criticism when needed. Both ways contribute to the growth of a company, not just blindly supporting

I understand your point of view, and I do agree there are some parts they have to improve on, but lets not get hung up on how good they were in the past because everything has change.

I'm getting sick n tired of my republic incompetence.
I have an appointment to upgrade my current 100mb plan to 1gb plan today.
Appointment was set for between 2-6pm.
I've been sitting at home with no internet since morning cuz they need to do patching upgrade.
Now its 640pm and still no sign of the technician.
No courtesy call to inform he will be late.
Just finished a call with the CSO and was told technician will be late at least another hour.

I can agree that not informing he will be late is wrong, but to blame the whole competancy of a company on one small guy is just wrong. Sometimes being late is out of their control right? Haven't you been late because something is out of your control?