MyRepublic fibre - Part 4

[pedokuma]

Email mybilling@myrepublic.com.sg

If your contract ended, you will not be charged for the installation, else yes.

the problem is , i got the same call from MR CSO, stating that installation will not be charged as contract left 1 year. That is why I sign up.

 

[danxiaogui86]

the problem is , i got the same call from MR CSO, stating that installation will not be charged as contract left 1 year. That is why I sign up.

Only for recontract upon contract renewal then the OTC is not applicable.
Else for upgrader, OTC is applicable.

 

[coranyge]

Did MR Field Engineer setup any ASUS N56U router during the installation?

I wasnt around during the installation. The only thing I saw when I came home is the new Modem for the 1Gbps. I am using my own N66U purchased elsewhere.

 

[cherryboom]

my 15 mbps singnet is expiring soon so thinking of changing ISP. is my republic support good as singtel???

 

[red_december]

Well, the guy finally came. He gave me the AC68U too but i am still using my N66U.

Last Result:
Download Speed: 901046 kbps (112630.8 KB/sec transfer rate)
Upload Speed: 475222 kbps (59402.8 KB/sec transfer rate)
Latency: 2 ms
Jitter: 0 ms
7/22/2014 5:45:28 PM

Wired connection through my N66U obviously. Happy enough.

 

[coranyge]

Email mybilling@myrepublic.com.sg

If your contract ended, you will not be charged for the installation, else yes.

Thanks. Chatted with MR CSO online and Billing dept has emailed me they will credit the incorrect charges of $127 back to me which can be used to pay for August onwards bill.

 

[xorcize]

with all the "negative" comments in this thread, I was initially worried that my appointment which was today would end up to be "invalid/not scheduled" that i had called the service center to ensure that the appointment today was going to happen as planned and the CSO ensured it.

to my delight, the technician came around 3pm (appointment was 2-6pm) with the router i had ordered (AC68U) and he even gave me some tips on the network structure since my place is a new estate.

so all in all, the setup was smooth and the internet is working fine. Didn't get to test the speed though, since i've not moved in to my new place yet. hopefully this will cheer the MyRepublic team up abit. lol

 

[danxiaogui86]

Thanks. Chatted with MR CSO online and Billing dept has emailed me they will credit the incorrect charges of $127 back to me which can be used to pay for August onwards bill.

No problem. dun worry, if got issue they will check. sometime is human error.

 

[abcwarrior]

with all the "negative" comments in this thread, I was initially worried that my appointment which was today would end up to be "invalid/not scheduled" that i had called the service center to ensure that the appointment today was going to happen as planned and the CSO ensured it.

to my delight, the technician came around 3pm (appointment was 2-6pm) with the router i had ordered (AC68U) and he even gave me some tips on the network structure since my place is a new estate.

so all in all, the setup was smooth and the internet is working fine. Didn't get to test the speed though, since i've not moved in to my new place yet. hopefully this will cheer the MyRepublic team up abit. lol

My installation last week went without a hitch as well. Everything was done properly and there was no complaint. I know there are grouses and dissatisfaction registered on the forum but so far, I have had pretty good dealings with MR's customer service and their internet performance.

Yes, there are speed fluctuations occasionally but nothing unreasonable. After the 1 Gbps upgrade, my download speeds have been blistering fast mostly. Any bottleneck is purely with my N66U's wifi throughput. Direct to ONT, it ranges between 900 to 945...

Not everyone has an issue paying more for their internet access but I have a limited budget monthly for this, and MR has been pretty good striking a decent balance between price, performance and acceptable customer service.

Just my2 sen...

 

[2226127]

MY HOMEVOICE IS STILL NOT WORKING SINCE INSTALLATION ON 14/07/14(Customer ID C1000832). Called in so many times, feedback through facebook&hardwarezone and no one from myrepublic is taking care of my case now. This is the kind of poor customer service i get, or u all just cannot figure out why my homevoice is not working. Looks like whenever u all cant fix the problem, u all just leave it hanging. Worst thing is, i saw my tax invoice of 49 dollars homevoice INSTALLATION&ACTIVATION CHARGE already issued. In what way is my homevoice installed/activated? 28 July is my next pay cycle, dont force me to inform the bank to stop paying. Paying for the service that is not even activated/usable is NOT going to happen.

 

[Hyphos]

They scheduled to do my optical network upgrade today at 2-6 pm but until now still haven't show up. My internet has been cut and they are not answering their customer service hotline. Will definitely switch ISP as soon as I can, I never encountered a company as irresponsible as MyRepublic.

Update: Managed to reach their CSO, gave me some lame reason about how their technician called and a lady (I'm a guy) told him she didn't known of any appointment hence the guy didn't show up. Now I have to reschedule the installation and have no internet connection till then.

 

[sunnyee]

Sign up waited 5 months for the 1gb upgrade no news from them, call the CSO yesterday reply was to get the installation team to contact me the same day also no news, finally decided to terminate it today CSO didn't even bother to ask why or what problem. sianzzzzzzzzzzzz

 

[xRenol]

Bad ISPs

 

[jameshong]

Bad ISPs

Seem like Viewqwest is still the best among all isp ...!

 

[tuckloong]

any notice speed fluctuate a bit more le?

morning from 900mbps drop to 99 then back to 500 then now 99...hehe but no issue for real world usage, streaming and downloading tho....

 

[George Soros]

Only for recontract upon contract renewal then the OTC is not applicable.
Else for upgrader, OTC is applicable.

my contract end 8 aug,the cs called and said the installation date is on 01 aug,i ask him will i be charged of installation fees,and he said no.
apply to above statement?

 

[xRenol]

my contract end 8 aug,the cs called and said the installation date is on 01 aug,i ask him will i be charged of installation fees,and he said no.
apply to above statement?

By right, OTC is applicable since the installation date is before the contract ends. Maybe MR will just waiver off the OTC since the difference is like a few days but best is to email MR to have black and white on the OTC waiver.

 

[IMKIEL]

Port forwarding for AC68U

Gt appt date 2 wks ago, starting still abit scared ill be aeroplaned, MR technician came and chopchop im up n running on MR.

nw i hv a problem port forwarding my IPCamera..

anyone can give assistance?

Foscam 8918W
ASUS AC68U

 

[xRenol]

Gt appt date 2 wks ago, starting still abit scared ill be aeroplaned, MR technician came and chopchop im up n running on MR.

nw i hv a problem port forwarding my IPCamera..

anyone can give assistance?

Foscam 8918W
ASUS AC68U

Did you apply for Static IP?

 

[IMKIEL]

thanks alot, damn dumb. didnt know i had to do it. just called MR and had to pay $50 for it. =\ .. using SH prevly