MyRepublic fibre - Part 4

[SaifulAsh]

Even MR support page is down and the support line is busy... need to queue...

But they can still send me an email regarding my monthly subscription. Something is not rite with the bill and the person who replied told me as if im stupid to check my email.

 

[jupiter12]

Anyone got credit balance in their MR account before (due to waiver) and how can we request for the refund of the credit balance?

What refund modes are available?

 

[Phen8210]

Anyone got credit balance in their MR account before (due to waiver) and how can we request for the refund of the credit balance?

What refund modes are available?

last time i had same issue, it will be used for the next bill

 

[lifeisaplay]

anyone can clarify about the free trial is using a different profile at MR backend system and is different grade of only assured 25mbps speed for international speed bandwidth but for local we will be getting 200mbps. I think this should put off a lot of subscribers from coming on board to sign up since the free trial is a gimmick and not the exact experience of the full untroutted speed of MR

 

[franstam]

anyone can clarify about the free trial is using a different profile at MR backend system and is different grade of only assured 25mbps speed for international speed bandwidth but for local we will be getting 200mbps. I think this should put off a lot of subscribers from coming on board to sign up since the free trial is a gimmick and not the exact experience of the full untroutted speed of MR

why even bother to signup for that?

 

[echutah]

why even bother to signup for that?

Ya, my advice is don't sign up for MR until they improve

 

[SaifulAsh]

What is IDA doing about all these?

I emailed IDA regarding a similar issue, and IDA needed my customer details. This was 2 months ago and am still awaiting reply

 

[lifeisaplay]

I emailed IDA regarding a similar issue, and IDA needed my customer details. This was 2 months ago and am still awaiting reply

IDA need to really step in and do something on the Myrepublic current situation and request them to do something for the current MR customers.

 

[lifeisaplay]

Overheard from VQ side that MR need to buck up if not sure whistleblow IDA to deal with MR

 

[andr3wyong]

Overheard from VQ side that MR need to buck up if not sure whistleblow IDA to deal with MR

VQ does not need to whistleblow (nor is it professional...) - the MR customers themselves seem to be doing a fine job making their grievances heard anyway.

 

[alamakazim]

Angry MyRepublic ISP Users

https://www.facebook.com/groups/312435915602314/

 

[imacbie]

Came home After a long day of work to a dead ONT.

now I shudder at the thought thinking how long it is going to take to have the device replace and get my internet back.

I feel depress
Wonder if I sign for viewqwest now, how fast can they hook me up....

 

[Just Me]

and its back up..

Came home After a long day of work to a dead ONT.

now I shudder at the thought thinking how long it is going to take to have the device replace and get my internet back.

I feel depress
Wonder if I sign for viewqwest now, how fast can they hook me up....

Your side still down? Thought you said it was back up?

 

[imacbie]

Your side still down? Thought you said it was back up?

It was up.. But now it is something worst than network down.
ONT stopped working.. Not going to have tv for dunno how many days liao

 

[alamakazim]

VQ does not need to whistleblow (nor is it professional...) - the MR customers themselves seem to be doing a fine job making their grievances heard anyway.

Came home After a long day of work to a dead ONT.

now I shudder at the thought thinking how long it is going to take to have the device replace and get my internet back.

I feel depress
Wonder if I sign for viewqwest now, how fast can they hook me up....

same here... was like WTF.... whats their problem... why so many issue one

 

[imacbie]

same here... was like WTF.... whats their problem... why so many issue one

Your ONT spoilt as well??

 

[alamakazim]

Your ONT spoilt as well??

as in lost connection, yours really spoil ah ... thats unlucky

 

[imacbie]

as in lost connection, yours really spoil ah ... thats unlucky

Damn suay lor, router also just RMA not long ago only..

 

[gidajz]

Those who have cancelled their plan with myrepublic can share the experience? My contract ended a couple of months ago and I just signed up with another provider, I called in to their hotline and they said their termination crew will contact me.

I find it quite weird cannot just terminate immediately, still have to have their customer service send request to service termination people to process. What do I have to do with the ONT and the residential line box? Do I have to bring down to their office? Shouldn't have any termination charges right? Since I completed the contract, anyway just need to get this settled and I'll be free from this horrid provider, seriously a relief off my shoulders.

 

[violator]

I just terminated myrepublic account last Friday and i was told to pay $49 for termination Fee as i opted up for their 1gb plan in this year April. I was told that i did not cancel the 1 gb plan as they are going to install in my house,therefore i was been penalised. Due to instability of the service, i dare not upgrade and i keep telling the CSO that i want to KIV. Its seems there was a miscommunication somewhere and somehow

Myrepublic took this sign up as i am recontracting with them, did anyone encountered such problem. I am still using 100mbps plan and did not upgrade to 1gb plan

Myrepublic, if your service is top notch, who will want to terminate your services. Thinks about your services before charging consumer termination fee

This is worst and unreasonable ISP in my life and i will not recommend to anyone