MyRepublic fibre - Part 4

[JeNoVa-IcHiGo]

just a quick question . where to purchase fibre optic cable ? my friends cable kana his dog bite to 2 .

As far as I know, Where to buy - Delon Infrastructure
sells armored patch cord that is harder to break?

 

[armourshrimp]

haha, this is very small case le.. heart attack will come aft you get to talk to someone and then get referred here and there AND finally said someone will call you by when but will never get any call back.

and call ten times, speak to ten different cso, get ten different answer but likely one standard ending, refer to the relevant dept and will back to you.

After fail to get thru last night .. I try the live chat just now..Choose bill deparment .. After 4 min .. Live chat started.. Tell him moi want to pay bill.. But he gave me email for bill department.. Ask me email them... Lol wtf... E live chat is good as dun have.

 

[misato]

This is weird.

I am able to get around 740-770 Mbps with my ASUS RT-AC56U router on firmware version 5656.

When I have more time on hand.. I will try the 5656 firmware again.

 

[jimlwk]

I have been getting very bad lags during evening time when gaming. Am using the 100 mbps plan (non gamer). Using wifi to play. There were any problems before and the lag is very bad recently. Any tips to resolve? Router reset?

 

[Vincent Tan]

MR customer service really gone down the drain compared to when it first started. Gotten an appointment today for installation. No one show up and MR customer service do not even bothered to inform me. Had wasted my one day of leave to wait aimlessly at home. Left a message with the support chat line and Facebook messenger. Likely they will push the blame to OpenNet but as a service provider, they should have the decency to contact me for an explantion.

 

[Zeemax]

Sorry to side track... I am new to router.. I am currently using Asus AC68U on 5656 firmware on MR 1gbps. I heard of this Asuswrt Merlin thingy, may I know what is this and what can it do?

 

[JeNoVa-IcHiGo]

Sorry to side track... I am new to router.. I am currently using Asus AC68U on 5656 firmware on MR 1gbps. I heard of this Asuswrt Merlin thingy, may I know what is this and what can it do?

Think of it as a "custom" firmware developed by 3rd party based off official Asus firmware, with minor updates here and there and special updates. Asuswrt-Merlin - custom firmware for Asus routers | Merlin's Tower

 

[armourshrimp]

Upzzz for the horrible customer service.

 

[Zeemax]

Just wondering will this Asuswrt Merlin firmware tweak the fibre speed?

 

[echutah]

come come.. all take poll..

see what the customer satisfactory levels are

Straw Poll

 

[Anybody]

Using AC68 and updated to 5656 for 1 day. Can get good speed for download but keep getting disconnect for no reason and it takes a while for connection to come back...

So now back to Merlin's firmware but getting 300+ for download.

Hope there will be another update for both version soon

 

[Crescy]

My original problem which i posted on the Mac subforum. which then i later found out is an issue with the network.

Hi guys,
1st time here in this part of HWZ.

I have a 3year old MBP 15', and just recently it decided to go cranky.. some of the problems:

1) firefox and chrome takes very long to go to its homepage when I launch it from start. (about 10-15 seconds)

2) app store will not load. there will be the spinning sign, then stop. the main area will be empty. none of the tabs featured, top charts, categories, etc would work.

3) battlenet launcher will not work. it will be stuck on updating battlenet agent forever.

these problems never occurred before and it just happened a few days ago.

some other info, internet connection is fine, i'm using wired connection.

any help please?

so just a minute ago, i disconnected my lan cable and used my wireless. vola. everything work normally again.

so my question now is whats wrong with my wired connection?
i'm on the MR 100mbps plan, using ASUS N15U router.

i assume some settings on the router went bonkas? what should i be looking out for in the router settings page?

any advice would be good.

 

[xRenol]

I have been getting very bad lags during evening time when gaming. Am using the 100 mbps plan (non gamer). Using wifi to play. There were any problems before and the lag is very bad recently. Any tips to resolve? Router reset?

What game are you playing?

 

[Abyssal.Xuan]

Hey guys,

Thanks for helping with my questions. Myrepublic answered my call pretty quickly both this morning and this evening. Though i made a third call once i was home to do a manual trouble shoot and the call didnt get through after 30mins that said, i tried upgrading the firmware(lol. wut?!), something the customer rep told me, and it worked so i figured it wouldnt matter if the call didnt get through lol. Once again, thank you all who responded!

 

[umbrellas]

Upzzz for the horrible customer service.

ya atrocious CS.

now the installation has postponed to June despite them paying lip service, putting you on their priority list and etc.

 

[winterrealm]

Im really disappointed with MyRepublic CS followup. Promise but didnt deliver it at all! I dont know whats going on but previous service i got it was fantastic.

1. Last month i call in to update my cc no. as due to fraud on cc. (citibank,dbs etc) to make my payment. I have asked the CS whether i need to do anything after that, he say no futher action needed.

2.This month bill i was been charge with extra $10 because of unsuccessful transaction. Which we assumed the cc no. was updated by the CS.

3. I call in to tell them about this poor experience i have. So, they ask me about my CC no. to update on it. afterward i told her to HOLD ON MY TRANSACTION TILL THE $10 IS WAIVE.

4. No followup was recieve regarding on the waiver which wasn't even my fault. $10 was added in my CC transation.

5. Went for Online support to look for manager but wasnt available. Told them what i have go thru, promise me that they will call me on FRIDAY to give a proper explanation but i receive no call from MYREPUBLIC.

Where is your responsibility and quality service Myrepublic?

SOLVED. No call receive but i received an email from myrepublic for waiver. Afterall is still a bad exprience i have, no explaination on it. Least followup on call as some of us dont always read personal email.

 

[dawntime]

Relocation activtion appointment with MR at 1100-1300 but up to now still no call no show. VQ can definitely do better.

 

[Lehnsherr]

Relocation activtion appointment with MR at 1100-1300 but up to now still no call no show. VQ can definitely do better.

I failed to see the actual relation

 

[Phen8210]

same issue as previously.. mentioned to cso to hold the deduction.
end up still deducted.. luckily it's finally solved(hopefully).

 

[Vincent Tan]

MR customer service really gone down the drain compared to when it first started. Gotten an appointment today for installation. No one show up and MR customer service do not even bothered to inform me. Had wasted my one day of leave to wait aimlessly at home. Left a message with the support chat line and Facebook messenger. Likely they will push the blame to OpenNet but as a service provider, they should have the decency to contact me for an explantion.

Still no answer from MR. I'll probably head down their office on Monday if they still don't get back to me by then. MyRepublic, man up and stop avoiding!!