I wouldn't know if this is the correct place to vent my frustrations but to date, it has been quite a nightmare when dealing with MyRepublic so forgive my lengthy post.
I signed up with MR in early Feb cos of the 1GBps plan and I was told that installation would only be done Early April. It was fine as I was not due to move into my new place yet. Submitted all relevant forms, Giro deductions, blah blah blah and got confirmation that everything is order. Then April came and went and I got an email saying that installation will be postponed and no dates were given in the mail and as quoted in the mail "While we are currently unable to now say how long the delay will be, our experience is that 80% of delays are resolved within 30-days."
30 days came and went and still no news so I had to call them up and none of the staff was able to give a reply on the installation date and each and every one of the staff has said that they will "get back to me after checking" but noone ever did "get back to me".
Long story short, after many calls, emails, etc..finally an installation date was given and wow, it was June already. Who would have thought you needed to wait over 4 mths for a broadband installation.
On the day of installation, the tech came and set up everything and it was found out that there was no connection.
He said that this happens sometimes and it will usually be up and running the next day. Well true to his words, I did have connection the next day.......but it was quite late into the night before I finally had connection. And that was also after placing a call to MR hotline and I was told that they will "GET BACK TO ME" which noone did........as usual.
So internet is up and running and all is good. Then lo and behold, I receive an email "Payment Failed Reminder" and this really got me
I had received an SMS and mail saying that my documentations and GIRO were in order so I don't know why there should even be a problem with payments. Best part, there is a supposed $10 administrative charge because of my failed payment....this is really WTF.
I don't know if I am suay but it has not been smooth sailing at all with my dealings with MR and the staffs never "Get back to you" when they said they will. I fully understand that MR might have had too much on their plates when they launched the 1GBps plan and I am sure they had a whole horde of sign ups. But some of the scenarios were really very poorly organized.
I guess that's the end of my rant. Now I have to call the hotline again to check and confirm on the payment reminder issue.
I signed up with MR in early Feb cos of the 1GBps plan and I was told that installation would only be done Early April. It was fine as I was not due to move into my new place yet. Submitted all relevant forms, Giro deductions, blah blah blah and got confirmation that everything is order. Then April came and went and I got an email saying that installation will be postponed and no dates were given in the mail and as quoted in the mail "While we are currently unable to now say how long the delay will be, our experience is that 80% of delays are resolved within 30-days."
30 days came and went and still no news so I had to call them up and none of the staff was able to give a reply on the installation date and each and every one of the staff has said that they will "get back to me after checking" but noone ever did "get back to me".
Long story short, after many calls, emails, etc..finally an installation date was given and wow, it was June already. Who would have thought you needed to wait over 4 mths for a broadband installation.
On the day of installation, the tech came and set up everything and it was found out that there was no connection.
He said that this happens sometimes and it will usually be up and running the next day. Well true to his words, I did have connection the next day.......but it was quite late into the night before I finally had connection. And that was also after placing a call to MR hotline and I was told that they will "GET BACK TO ME" which noone did........as usual.
So internet is up and running and all is good. Then lo and behold, I receive an email "Payment Failed Reminder" and this really got me
I had received an SMS and mail saying that my documentations and GIRO were in order so I don't know why there should even be a problem with payments. Best part, there is a supposed $10 administrative charge because of my failed payment....this is really WTF.
I don't know if I am suay but it has not been smooth sailing at all with my dealings with MR and the staffs never "Get back to you" when they said they will. I fully understand that MR might have had too much on their plates when they launched the 1GBps plan and I am sure they had a whole horde of sign ups. But some of the scenarios were really very poorly organized.
I guess that's the end of my rant. Now I have to call the hotline again to check and confirm on the payment reminder issue.
