You all might see that I have been a supporter and defended MR. But I guess everyone has a breaking point and today is mine.
Today I made the very regretful decision to decide that enough is enough from MR. I have been a defender of Myrepublic and have joined them 2 years ago, jumping from the Big 3 telcos to sign up with them. Honestly, for the last 2 years, barring some hiccups, everything was quite ok. So when my contract is up, I have no issues wanting to continue with them and in fact, wanted to upgrade to the 1GB plan. SO I received an installation date on 3rd July which is today. Having read so many feedbacks of them cancelling appointments last minute, I made a point to call at least twice with the latest one this morning at nearly 9am to ensure they are going to come later at 2-6pm. The guy said yes they are coming.
At around 10 plus, Miss Min from MR called me and told there will be problems with my installation as they 3rd party they are working with do not have permission to enter some building to do patching of system, therefore my installation cannot go ahead. I told her this is ridiculous because why did not the permission was secured a day before at least and now this is the kind of excuse given to cancel my installation? She says there is nothing she can do. I probed further and realised this is not the first time this happened and I asked her why then MR did not bother to resolve this problem and she just kept repeating that there is nothing MR can do. I told her, then get someone who can do something to talk to me. She insists that she is the one who can handle the situation but I told her, she should just go and find out what is happening with the 3rd party and get someone else to talk to me.
Put me on hold for a few minutes and then a Mr John came to speak to me. And Viola! MR pulled the biggest excuse. That due to a migration of sorts, my order was never entered into the system! Wow! And the best thing is that when I called in few times to ensure my installation will go ahead, they said "yes" to me is because they only see the main screen but did not go into the details and at nearly 11am, 3 hours before my supposed installation, someone in MR actually found out about this situation.
John wanted to offer a one month's waiver. And eventually I told him even if they offer me a 24 month's waiver, its not longer an issue with money. Its that ridiculous reasons are being given to put customers off. And after being promised installation today, and with their ridiculous reasons, John told me that I will have to wait at least 14 more days before they can schedule me for a new installation. That was the last straw. A service provider who cannot resolve issues and gives ridiculous reasons for that do not deserve my support. 2 years ago when I joined MR when I first saw them posting in Hardwarezone with people like Lawrence etc...I saw a chance to support a company willing to come up against the big boys. But 2 years later, they are just like them. Ridiculous. I will be sourcing for a new service provider and already ask John to terminate my 1GB request and will terminate my current MR service too.
