MyRepublic fibre - Part 4

[daksha]

no, the guy that took the nc ont is from nucleus connect, he ask me to talk to mr people, and its damn stupid of them to do that. terrible service, now i have to use my mobile plan till tmr. And i have to call them back again for their status, rather than them calling me back.

if tmr by 1pm, they are not going to fix this situation, i hope can terminate the contract since it has not started.

I thought it should be the same MR Field Engineer who takes the NC ONT back and install the new ONT?



I doubt you can use back the same ONT issued by MR for Starhub.

If you intend to subscribe Starhub, I think OpenNet will be involved to either perform Fibre Takeover to switch from MR to Starhub or activate the Port 2 of the TP for Starhub.

 

[shadow84]

Its 29 Aug 2014 le, and my account still shows that the month of Aug is unpaid. Hope it can be settled quickly and i wun get fined and i dun have to make noise after 1.5 yrs of using MR happily...

 

[xRenol]

Its 29 Aug 2014 le, and my account still shows that the month of Aug is unpaid. Hope it can be settled quickly and i wun get fined and i dun have to make noise after 1.5 yrs of using MR happily...

Your account as in bank account or MR account?

 

[socrates]

My MR contract has ended, what number do I call in order to terminate my MR?

 

[Groudon]

My MR contract has ended, what number do I call in order to terminate my MR?

6436 6638.

 

[vivi67]

Cust service really needs to buck up. seems like really no way I can't get in touch with you guys yet you guys blatantly claim to try contact me for 5 months un-contactable in the email. Fantastic.

My bills all been paid ya yet my enquiry for double-deduction for a month issue hasn't been answered (you guys billed already, so I expect at least some clarification please? after so long!) Anyways emailed the billing team too, but nothing back after more than half a month.

 

[keanteac]

My MR contract has ended, what number do I call in order to terminate my MR?

any special reason why you want to terminate ?

 

[Salapi]

wah myrepublic doing so badly?

 

[PetPet]

Personally I am going to VQ. I just hope they don't turn into what MR is in two years.

Same. Planning the jump over to VQ when contract ends on Dec

 

[socrates]

I am terminating as I am going over to M1 which offers a cheaper $29.99 for 100 Mbps.

 

[ERT]

MR NOC! Your routing to Germany is ******* TRASH!

Tracing route to www.canyon.com [80.251.83.97]

1 2 ms 2 ms 7 ms 172.21.0.1
2 2 ms 2 ms 2 ms 40GE-103-6-148-45.myrepublic.com.sg [103.6.148.45]
3 163 ms 161 ms 164 ms xe-1-3-0.sin10.ip4.gtt.net [183.182.80.69]
4 172 ms 173 ms 173 ms xe-1-3-2.sjc10.ip4.gtt.net [141.136.109.21]
5 172 ms 175 ms 179 ms level3-10ge-peering [77.67.69.98]
6 318 ms 321 ms 320 ms vlan90.csw4.SanJose1.Level3.net [4.69.152.254]
7 * * * Request timed out.
8 * * * Request timed out.
9 318 ms 318 ms * ae-72-72.csw2.NewYork1.Level3.net [4.69.148.38]
10 * * * Request timed out.
11 318 ms 317 ms 317 ms ae-44-44.ebr2.London1.Level3.net [4.69.137.77]
12 * * * Request timed out.
13 338 ms 339 ms 336 ms ae-21-21.ebr1.Amsterdam1.Level3.net [4.69.143.53]
14 * * * Request timed out.
15 319 ms 320 ms 320 ms ae-22-3205.car2.Dusseldorf1.Level3.net [4.69.161.166]
16 * 353 ms 323 ms 212.162.49.34
17 329 ms 329 ms 329 ms wysiwyg-gw.dus2.mesh.eu [213.203.213.250]
18 * * * Request timed out.
19 329 ms 331 ms 333 ms Testsieger-Bikes direkt vom Hersteller | Canyon Direktvertrieb [80.251.83.97]

 

[frizee]

nivleK1985 / MR,

It's been 3 days since i encountered problem logging into my account and resetting password.

Can anyone do something?

Thanks!

 

[keanteac]

Same. Planning the jump over to VQ when contract ends on Dec

I too stupid and click the online form submit the upgrade to 1Gbps.
They haven't come to my house upgrade the 1Gbps.
Is that means automatically contract for another 2 years ?

 

[keanteac]

nivleK1985 / MR,

It's been 3 days since i encountered problem logging into my account and resetting password.

Can anyone do something?

Thanks!

Okay. I finally manage to log in.

 

[duri4n]

I too stupid and click the online form submit the upgrade to 1Gbps.
They haven't come to my house upgrade the 1Gbps.
Is that means automatically contract for another 2 years ?

If your activation date for the 1Gbps plan is still in the future, advice is to contact them IMMEDIATELY and request to cancel.

I was in the same situation as you, when the plan was announced I submitted the form. However after repeated poor customer service and connections, I decided enough is enough, called in to cancel and they processed(cancelled) it.

Now I'm free to shop around, no more tying myself into another 2 years of suffering.

 

[ra[g]e]

Hi

I am nearing my 2 years contract with MR as well. The 100M speed has been fine on nucleus box, but i do not want to go thru the terrible upgrade experience to 1G.

How can I terminate the service ? Do i have to call or email ?

I'm not sure lol. Waiting for my VQ to setup then I'll cancel. I recall its just a phone call then maybe you can go down and return the ONT or something like that.

 

[Lehnsherr]

Decision whether to sign up/recontract with Myrepublic should be based on usage rather than experience of others

Why? - because others get the problem doesn't necessary mean that you would get it as well. There is no statistical information in place to prove that you will/will not get the same problem.

Exceptions - Twitch TV. So far many has reported problems with twitch TV, which means this is a common problem rather than a unique one. As I have personally tested, twitch tv can only be viewed in medium quality without buffering. This is fine in my opinion if you are streaming any games without any need to read any small words. For those games such as RTS or MOBA when reading small words is required medium quality won't give you a pleasant experience.

So if you want twitch TV, look elsewhere for now.

So why sign up? - Torrent and direct downloads. MR is the cheapest when it comes to good torrenting speeds and direct downloads off file lockers using downloaders.

 

[ra[g]e]

Decision whether to sign up/recontract with Myrepublic should be based on usage rather than experience of others

Why? - because others get the problem doesn't necessary mean that you would get it as well. There is no statistical information in place to prove that you will/will not get the same problem.

Exceptions - Twitch TV. So far many has reported problems with twitch TV, which means this is a common problem rather than a unique one. As I have personally tested, twitch tv can only be viewed in medium quality without buffering. This is fine in my opinion if you are streaming any games without any need to read any small words. For those games such as RTS or MOBA when reading small words is required medium quality won't give you a pleasant experience.

So if you want twitch TV, look elsewhere for now.

So why sign up? - Torrent and direct downloads. MR is the cheapest when it comes to good torrenting speeds and direct downloads off file lockers using downloaders.

As for your statement in bold, all I can say is there is no smoke without fire.

 

[Lehnsherr]

I too stupid and click the online form submit the upgrade to 1Gbps.
They haven't come to my house upgrade the 1Gbps.
Is that means automatically contract for another 2 years ?

No such thing as automatically contract. The online submission form is only to opt in and indicate interest.

I have seen some subscribers not contacted by MR for the installation after their contract is up (myself included)

So if want to stick around, contact them yourself. If not as long as you never agree on an installation date you can call them to inform them and subsequently terminate.

 

[champ168]

Any kind soul can tell me if I'm out of contract on pure 100mpbs at $59 and I want to terminate it what charges do I have to pay? Went to ask at my Republic shop n they told me need to pay Ard $50 but see online like out of contract no need to pay leh. Can help? Thanks a lot.