I am on phone holding for 1 hr liao, want to check if their tech is coming for my appointment from 9 to 1pm. Not body call and not sure whether they will turn up to do the ONT upgrade.
Typing now at 1220pm , still no sight of MR Tech
will wait till the appointment time lapse before deciding what to do. This is not the first time they do not stick to the appointment time.
Finally get through to CSO. Guess what, I was told that no tech will be coming for the appointment as the opennet port is not ready. What a ****,
don't come at least give a cancellation call, I waited 4 hours because of this installation and they don't even bother to call to cancel the appointment.
They have really screw up all the appointment. Make a decision and ask to CSO to cancel the contract and ask them to waive the cancellation charges since they are the one that did not fulfilled the contract obligation.
BUT, now I am stuck. MR have block up the 2 port of the opennet meaning that I will not be able to signup with another ISP unless they can release the port back to opennet.
Anybody got any experience in this? how long does ISP take to release back the port to opennet?