| Chat started on 31 Mar 2023, 02:26 AM (GMT+0) | |
| (02:26:37) | *** Myself joined the chat *** |
| (02:26:37) | Myself
4g card not activated |
| (02:26:38) | *** Rocketbot SG joined the chat *** |
| (02:26:38) | Rocketbot SG
Contacting us on your mobile? Make sure to keep this window open to stay connected with us. In case you are disconnected from your chat, don't worry! You are welcome to chat with us again |
| (02:26:40) | Rocketbot SG
Oops, I've run into some problems. I can put you in touch directly with our Live Chat Team. |
| (02:26:41) | Myself
Get help from expert |
| (02:26:43) | Rocketbot SG
Sure. I need to check few details before you can proceed. Please click on the button below to continue.
Continue: Continue |
| (02:26:45) | Myself
Continue |
| (02:26:47) | Rocketbot SG
For authentication purposes, please provide the email that is connected to your MyRepublic account.
This is so I can send you a one time pin code to the email registered with us. |
| (02:26:49) | Myself
abcdefg@hotmail.com |
| (02:26:56) | Rocketbot SG
Please enter the one-time pin code (OTP) sent to your registered email address or choose one of the options below. |
| (02:26:58) | Myself
OTP not received (this is the only way to use their Live Chat. If I key in the OTP, Live Chat DOES NOT START.) |
| (02:27:00) | Rocketbot SG
Oops, sorry about that. lets get you onto our team directly.
Talk to our team: Talk to our team |
| (02:27:03) | Myself
Talk to our team |
| (02:27:08) | Rocketbot SG
Please wait while I check if someone is available to assist you. |
| (02:27:08) | Rocketbot SG
Please wait while we connect you with one of our available team members. |
| (02:27:11) | *** Rocketbot SG has transferred chat to 01. MOBILE | General & Billing Enquiries *** |
| (02:27:11) | *** Rocketbot SG left the chat *** |
| (02:27:17) | *** Katherina joined the chat *** |
| (02:27:23) | Myself
hi kat |
| (02:27:29) | Myself
previously spoke to marck and got disconnected |
| (02:28:25) | Katherina
Welcome back Myself, I can see you've been on chat already today. I'm just going to have a read over your previous chats if that's ok? |
| (02:28:48) | Myself
ok |
| (02:30:34) | Katherina
Thanks for waiting. For me to assist you quicker, could you provide your full name, NRIC/FIN, date of birth and how many active service/s do you have? |
| (02:30:53) | Myself
Myself, s1234567a, 1 jan 1995, 1 inactive service |
| (02:33:29) | Katherina
Thanks for authenticating the account |
| (02:33:40) | Katherina
Am I chatting with the account holder? |
| (02:33:49) | Myself
yes |
| (02:34:28) | Myself
the number im having issue with is 81234567 |
| (02:34:37) | Myself
more than 12 hours since i tried to activate it |
| (02:36:14) | Katherina
When you are trying to activate the card, what errors are you being prompted? |
| (02:36:25) | Myself
no error. it is currently "activation in progress" |
| (02:37:59) | Katherina
Thanks, kindly send me a screenshot so I can have this reviewed by my Team members |
| (02:38:16) | Myself
ok |
| (02:38:47) | Myself
Visitor uploaded: WhatsApp-Image-2023-03-31-at-10.38.36-AM.jpeg |
| (02:39:37) | Katherina
Thanks for uploading the requested information |
| (02:39:56) | Katherina
Please stay on chat while I review this case with my Team members |
| (02:40:03) | Myself
sure |
| (02:45:56) | Katherina
I still need few more minutes to work on this |
| (02:46:00) | Katherina
Please stay on chat |
| (02:46:29) | Myself
ok |
| (02:51:00) | Myself
any update? |
| (02:51:55) | Katherina (Kat took 12mins to check, and came back with a series of questions)
How did you activate the sim was it on the app or MyAccount? |
| (02:52:03) | Myself
on the app |
| (02:52:21) | Katherina
How many attempts you made? |
| (02:52:34) | Myself
2. the first time i tried on MyAccount it didn't work |
| (02:52:57) | Katherina
Maximum attempt that can be made on the app is 2 attempts |
| (02:53:09) | Katherina
Have you tried activating the sim via MyAccount? |
| (02:53:09) | Myself
i made only 1 attempt on the app |
| (02:53:15) | Myself
i can no longer do that |
| (02:53:18) | Katherina
Thanks |
| (02:53:22) | Myself
the activation is already in progress |
| (02:53:25) | Myself
there's nothing i can do |
| (02:55:34) | Katherina
Are you in Singapore or outside the country? |
| (02:55:37) | Myself
in Singapore |
| (02:55:44) | Myself
You probably need to send a new sim card |
| (02:56:59) | Katherina
Have you tried using a different phone to activate the sim card? |
| (02:57:18) | Myself
no. how many more questions do you have? please ask them all at the same time (already getting very impatient from the slow response; whats more this is my 2nd conversation with their staff) |
| (post continued below due to word limit) | |
