MyRepublic Mobile discussion thread

[AppleStrudelMudPie]

You tried setting manually to Celcom Axiata? Or even Digi since Celcom & DIgi has merged.
Since their merger, what I experienced and noticed is that roaming in Malaysia problematic.

4G Roaming Partners​

Malaysia

Celcom Axiata Berhad

1. Roam Like Home – Asia I 2. Roam Like Home – Worldwide

MyRepublic Supported Roaming Partners

I did try to manually hook on to a network. My list of networks only show MY CELCOM, MY CELCOM 3G and DiGi separately. I didn't see the ones you've shown though.

 

[froztheart]

I did try to manually hook on to a network. My list of networks only show MY CELCOM, MY CELCOM 3G and DiGi separately. I didn't see the ones you've shown though.

Yeah, likely cause after the merger and the roaming partners not updated.
Like that need check with MR why and for future advice.

 

[AppleStrudelMudPie]

Yeah, likely cause after the merger and the roaming partners not updated.
Like that need check with MR why and for future advice.

I see, thanks for the response. Seems like i need to push the MR support more on this cos they keep asking me to change sim card.

 

[froztheart]

I see, thanks for the response. Seems like i need to push the MR support more on this cos they keep asking me to change sim card.

Have you had your SIM card for a long time? Might possibly be SIM card too, not ruling that out unless you have a recent/new SIM card.
Since your plan also has roaming included, by right it should work.
Otherwise, previously as per sharing from other hwzers facing connectivity issue while trying to obtain signal/connectivity while roaming in Malaysia, MR was stating that for no roaming included packages, will have to purchase add-ons to "enable" roaming and obtain even any signal/connectivity.

 

[grapewall]

Just port-in to MR. The sim card could not activate despite using the app and followed the instructions. no signal at all. called the tech support and while he was nice, i could either take a photo of my NRIC + me holding NRIC and email to tech support, or head down to the MR shop. sigh. so mafan.

 

[AppleStrudelMudPie]

Have you had your SIM card for a long time? Might possibly be SIM card too, not ruling that out unless you have a recent/new SIM card.
Since your plan also has roaming included, by right it should work.
Otherwise, previously as per sharing from other hwzers facing connectivity issue while trying to obtain signal/connectivity while roaming in Malaysia, MR was stating that for no roaming included packages, will have to purchase add-ons to "enable" roaming and obtain even any signal/connectivity.

It's a brand new sim because i went to change when i first encountered this problem. Im also suspecting that it wasn't enabled automatically even though they offered it as part of the plan.

 

[grapewall]

It's a brand new sim because i went to change when i first encountered this problem. Im also suspecting that it wasn't enabled automatically even though they offered it as part of the plan.

if i knew so mafan i wont make the switch..

 

[froztheart]

It's a brand new sim because i went to change when i first encountered this problem. Im also suspecting that it wasn't enabled automatically even though they offered it as part of the plan.

Yup, if everything on user's end has been done, then next logical step is to check with MR whether it's enabled on their backend.

 

[grapewall]

To think that I paid $5.45 for the delivery, only to find out that I need to make a trip to the MR outlet to sort it out.

 

[froztheart]

Just port-in to MR. The sim card could not activate despite using the app and followed the instructions. no signal at all. called the tech support and while he was nice, i could either take a photo of my NRIC + me holding NRIC and email to tech support, or head down to the MR shop. sigh. so mafan.

Insist for MR to rectify remotely?

 

[grapewall]

Insist for MR to rectify remotely?

the tech support say I need to take photos of my NRIC, and a pic of me holding front and back of my NRIC...
I dont feel comfortable.

 

[Tedicious]

the tech support say I need to take photos of my NRIC, and a pic of me holding front and back of my NRIC...
I dont feel comfortable.

This is a very old school way of verification

 

[Jurong640]

the tech support say I need to take photos of my NRIC, and a pic of me holding front and back of my NRIC...
I dont feel comfortable.

yeah very old way of verification, like last time singapore pools app when it started, have to video call and hold IC to your head to verify

 

[FrostNinja]

I did try to manually hook on to a network. My list of networks only show MY CELCOM, MY CELCOM 3G and DiGi separately. I didn't see the ones you've shown though.

I had problems with roaming too.

When i entered the causeway, i made sure roaming was turned on in the app and data roaming was turned on, on the phone. Network was connected to MY Celcom but no data. Signal indicator was full, with an R (indicating Roaming). So I was frustrated and luckily i managed to get wifi from a cafe while eating breakfast. Connected to the support, who subsequently requested me to provide screenshots of the available networks on my phone, data roaming option turned on, app roaming option turned on, asked me to connect to another network then connect again to MY Celcom network.Then i had to move off from that cafe so i said i need to go, and he told me to reset network config and restart phone. I tried this also but couldnt get the roaming to work.

So i found another wifi connection and connected to another support. This time, the support made me do some simple troubleshooting and then said they will escalate to the relevant team. I said okay fine but i have another account of my family member also having same problem. They said, I cannot raise the concern on their behalf. Each account holder had to chat with support manually. I said okay.

On that same day, while eating lunch, i was talking to another support for the other account and they made me go through the troubleshooting process again despite me telling them that i had gone through the process. In the end, they said they will escalate to the relevant team. I said okay, fine.

Next day, the support for my account emailed me back and said,

"Thank you for reaching out.

Upon confirming from our relevant team our system detects usage on your free roaming on XX day".

I was like huh? I didnt use any roaming, and checked the usage on the app. I used 0.01 GB. How? I didnt connect to any app, so how was 10 MB used? Also, if i used it, it would definitely be more than 10 MB since all apps are data hungry nowadays. Then they followed up with, are you still in Malaysia? I said no, then they said, contact us again while in Malaysia.

Do you expect travellers to spend their holiday hunting for random cafés with WiFi just to troubleshoot your broken roaming service?

 

[AppleStrudelMudPie]

I had problems with roaming too.

When i entered the causeway, i made sure roaming was turned on in the app and data roaming was turned on, on the phone. Network was connected to MY Celcom but no data. Signal indicator was full, with an R (indicating Roaming). So I was frustrated and luckily i managed to get wifi from a cafe while eating breakfast. Connected to the support, who subsequently requested me to provide screenshots of the available networks on my phone, data roaming option turned on, app roaming option turned on, asked me to connect to another network then connect again to MY Celcom network.Then i had to move off from that cafe so i said i need to go, and he told me to reset network config and restart phone. I tried this also but couldnt get the roaming to work.

So i found another wifi connection and connected to another support. This time, the support made me do some simple troubleshooting and then said they will escalate to the relevant team. I said okay fine but i have another account of my family member also having same problem. They said, I cannot raise the concern on their behalf. Each account holder had to chat with support manually. I said okay.

On that same day, while eating lunch, i was talking to another support for the other account and they made me go through the troubleshooting process again despite me telling them that i had gone through the process. In the end, they said they will escalate to the relevant team. I said okay, fine.

Next day, the support for my account emailed me back and said,

"Thank you for reaching out.

Upon confirming from our relevant team our system detects usage on your free roaming on XX day".

I was like huh? I didnt use any roaming, and checked the usage on the app. I used 0.01 GB. How? I didnt connect to any app, so how was 10 MB used? Also, if i used it, it would definitely be more than 10 MB since all apps are data hungry nowadays. Then they followed up with, are you still in Malaysia? I said no, then they said, contact us again while in Malaysia.

Do you expect travellers to spend their holiday hunting for random cafés with WiFi just to troubleshoot your broken roaming service?

Exactly. I can't possibly be heading across the causeway just to troubleshoot this issue. Furthermore, their in-app support only work on weekdays so when people have time to go over on weekends there's still no support available. Their email response also very lackluster. It's like just confirming if you used any roaming that's all.

 

[froztheart]

I had problems with roaming too.

When i entered the causeway, i made sure roaming was turned on in the app and data roaming was turned on, on the phone. Network was connected to MY Celcom but no data. Signal indicator was full, with an R (indicating Roaming). So I was frustrated and luckily i managed to get wifi from a cafe while eating breakfast. Connected to the support, who subsequently requested me to provide screenshots of the available networks on my phone, data roaming option turned on, app roaming option turned on, asked me to connect to another network then connect again to MY Celcom network.Then i had to move off from that cafe so i said i need to go, and he told me to reset network config and restart phone. I tried this also but couldnt get the roaming to work.

So i found another wifi connection and connected to another support. This time, the support made me do some simple troubleshooting and then said they will escalate to the relevant team. I said okay fine but i have another account of my family member also having same problem. They said, I cannot raise the concern on their behalf. Each account holder had to chat with support manually. I said okay.

On that same day, while eating lunch, i was talking to another support for the other account and they made me go through the troubleshooting process again despite me telling them that i had gone through the process. In the end, they said they will escalate to the relevant team. I said okay, fine.

Next day, the support for my account emailed me back and said,

"Thank you for reaching out.

Upon confirming from our relevant team our system detects usage on your free roaming on XX day".

I was like huh? I didnt use any roaming, and checked the usage on the app. I used 0.01 GB. How? I didnt connect to any app, so how was 10 MB used? Also, if i used it, it would definitely be more than 10 MB since all apps are data hungry nowadays. Then they followed up with, are you still in Malaysia? I said no, then they said, contact us again while in Malaysia.

Do you expect travellers to spend their holiday hunting for random cafés with WiFi just to troubleshoot your broken roaming service?

Exactly. I can't possibly be heading across the causeway just to troubleshoot this issue. Furthermore, their in-app support only work on weekdays so when people have time to go over on weekends there's still no support available. Their email response also very lackluster. It's like just confirming if you used any roaming that's all.

Previously had such experience with GIGA too, so not isolated to MR.
Thought for @AppleStrudelMudPie's experience it's on a 4G - M1 roaming network.

Thus, why I commented earlier might possibly be MY's Celcom & Digi merger that caused such roaming issues.
And agreed that, the support's response was to get back when facing issue and at roaming destination which is ridiculous.
Wasting precious time while abroad to troubleshoot for them, when it should be serviceable in the first place. Glad I had backup options to rely on back then.

 

[froztheart]

the tech support say I need to take photos of my NRIC, and a pic of me holding front and back of my NRIC...
I dont feel comfortable.

If it's requested by MR when you contacted them through official channels then shouldn't have anything to worry about.
Just to understand, what's your concern(s) that cause the discomfort with this though.

 

[JAYSCS]

If it's requested by MR when you contacted them through official channels then shouldn't have anything to worry about.
Just to understand, what's your concern(s) that cause the discomfort with this though.

But the method of authentication is kinda over the board and silly, there must be a better way to authenticate. We are the customers with dignity not convicts.

 

[froztheart]

But the method of authentication is kinda over the board and silly, there must be a better way to authenticate. We are the customers with dignity not convicts.

hahaha, I have similar experiences with overseas app so this isn't something new to me and will be acceptable for me.
But yes, I understand and agree, pretty archaic way of verifying identity.

 

[grapewall]

To think that I paid $5.45 for the delivery, only to find out that I need to make a trip to the MR outlet to sort it out.

Managed to ask MR to waive off the delivery fee... the MR outlet guy said very rarely this happened, like 1/50 cant activate. i doubt his words...