New 10Gbps/5Gbps/6Gbps/3Gbps XGS-PON based plans

[Synchron]

For my Starhub 1G line at least, initially few times a week will auto disconnect in the afternoon.
Recently, all website accessable but unable to access/ping google.com until I restart the router.
Regret jumping over from VQ to Starhub.
Now gonna just early termination and jump to Singtel with the promo price.

Oh no sounds bad. May I know where's the area you are staying ? My m1 been disconnecting me intermittently at night around 10.30pm to 12am. Once it disconnects it keeps dropping me out and reconnecting immediately for a good 5-15mins. Khatib area

 

[berlo84]

Signed up for Singtel 10G last Saturday.
Received SMS today that NLT will be checking tomorrow morning.
Installation will be on Monday 21st.

Gonna pay for early termination for my current Starhub 1G line.
Totally CMI.

Hi Rubick, for your case, do you need to install new termination point? or can use port 2?

 

[berlo84]

just to share, I am using StarHub 1Gbps with my termination point on Port 1.

I have signed up new 10Gbps with MR few days ago and instructed to install new TP with my cost.

MR claims this 10Gbps is new fibre technology and require me to install new TP.

NLT contractor called me for appointment and I have asked them if port 2 can be used and they claimed that the Work Order of new TP is created by MR.

 

[Synchron]

Wow, I think it's a lie. It's the same fiber from the same point at your block. There's no overhaul of fiber at all.

just to share, I am using StarHub 1Gbps with my termination point on Port 1.

I have signed up new 10Gbps with MR few days ago and instructed to install new TP with my cost.

MR claims this 10Gbps is new fibre technology and require me to install new TP.

NLT contractor called me for appointment and I have asked them if port 2 can be used and they claimed that the Work Order of new TP is created by MR.

 

[TanSG]

Oh no sounds bad. May I know where's the area you are staying ? My m1 been disconnecting me intermittently at night around 10.30pm to 12am. Once it disconnects it keeps dropping me out and reconnecting immediately for a good 5-15mins. Khatib area

Not sure if it’s the same underlying problem as what I had before, which was due to borderline signal strength reaching my Termination Point.

According to the SingTel tech that helped solve my problem of intermittent disconnection requiring me to restart my ONT/router, the signal strength reaching my ONT was between -24 to -25dBM, which is the range that users might face intermittent connection. Post-repair by Netlink Trust signal went up to -19.51dBM and problem completely solved

I subsequent bought an $27 optical light meter from online and used it to measure incoming signal strength at my Termination Point. For those doing it, need to set the light frequency detection to 1490nm. This gadget helped me subsequently to troubleshoot when my home internet became totally dead subsequently, which showed signal of -70dBM (ie total disconnection). Told SingTel CSO the underlying problem and saved me the trouble of having to spend time with CSO going through all the unnecessary troubleshooting steps. SingTel still needed to get their tech to come into confirm the dead fibre link (ie -70dBM signal at the TP) but they quickly got hold of NLT to come in to fix the severed fibre connection just outside my house and got everything back online within a day

 

[Synchron]

Not sure if it’s the same underlying problem as what I had before, which was due to borderline signal strength reaching my Termination Point.

According to the SingTel tech that helped solve my problem of intermittent disconnection requiring me to restart my ONT/router, the signal strength reaching my ONT was between -24 to -25dBM, which is the range that users might face intermittent connection. Post-repair by Netlink Trust signal went up to -19.51dBM and problem completely solved

I subsequent bought an $27 optical light meter from online and used it to measure incoming signal strength at my Termination Point. For those doing it, need to set the light frequency detection to 1490nm. This gadget helped me subsequently to troubleshoot when my home internet became totally dead subsequently, which showed signal of -70dBM (ie total disconnection). Told SingTel CSO the underlying problem and saved me the trouble of having to spend time with CSO going through all the unnecessary troubleshooting steps. SingTel still needed to get their tech to come into confirm the dead fibre link (ie -70dBM signal at the TP) but they quickly got hold of NLT to come in to fix the severed fibre connection just outside my house and got everything back online within a day

Thank you for sharing! I think it's a good investment to get one of the optical light meter to do out test to prevent time wasting with the cso.

Extremely frustrating especially I work during US hours

 

[berlo84]

Wow, I think it's a lie. It's the same fiber from the same point at your block. There's no overhaul of fiber at all.

to me, I think port 2 should be able to use with 10G-XGS-PON

 

[Synchron]

to me, I think port 2 should be able to use with 10G-XGS-PON

Exactly.

 

[Rubick]

Oh no sounds bad. May I know where's the area you are staying ? My m1 been disconnecting me intermittently at night around 10.30pm to 12am. Once it disconnects it keeps dropping me out and reconnecting immediately for a good 5-15mins. Khatib area

I am at Punggol area. My fren in the same area no issue though

 

[Rubick]

Hi Rubick, for your case, do you need to install new termination point? or can use port 2?

No mentioned of needing to install new termination point by Singtel.
NLT came down this morning and I did not receive any call. So should be fine

 

[Henry Ng]

Signed up for Singtel 10G last Saturday.
Received SMS today that NLT will be checking tomorrow morning.
Installation will be on Monday 21st.

Gonna pay for early termination for my current Starhub 1G line.
Totally CMI.

Please share why not sign Starhub 10G?

 

[leongws]

need to install new termination point? or can use port 2?

I’m not sure what terminal patching means but confirmed not installing another TP. Not sure of port 2 also. I asked MR cso whether will have downtime she said no. Guess can only find out on Friday what NLT going to do.

 

[leongws]

No mentioned of needing to install new termination point by Singtel.
NLT came down this morning and I did not receive any call. So should be fine

Did NLT enter your house? Or just outside ?

 

[Rubick]

Please share why not sign Starhub 10G?

Coz cmi for me

 

[Rubick]

Did NLT enter your house? Or just outside ?

Outside only

 

[Bename]

How come i am not able to recontract/upgrade to MR 10Gbps plan? No option to choose that. Only got normal plans. I cannot find the option "Simply select the 'speed boost to 10Gbps' option to proceed with the upgrade."

From support:

I am an existing Fibre Broadband customer with 1Gbps/2Gbps Fibre Broadband. Can I recontract or upgrade to HyperSpeed 10gbs ?​

July 26, 2023
To easily upgrade from your current 1Gbps or 2Gbps Fibre Broadband plan to our HyperSpeed 10Gbps, please check your recontract eligibility and explore your options by logging into your MyRepublic Broadband MyAccount. Simply select the 'speed boost to 10Gbps' option to proceed with the upgrade.

Once the HyperSpeed 10Gbps is successfully installed, your existing plan will be terminated for a seamless transition. If you are using a device provided by us, you may be required to return it. Our team will provide you with clear instructions regarding the return process.

During the installation appointment, our team will collect the Optical Network Terminal (ONT) and any associated accessories that were provided to you.

For further assistance with the recontracting process or any questions you may have, our customer support team is ready to help.

The joke is on existing customers as you can't break the contract early to upgrade. They really didn't think that through. Even the dumbest marketing person would know to look after existing customer base

 

[stanlawj]

Not sure if it’s the same underlying problem as what I had before, which was due to borderline signal strength reaching my Termination Point.

According to the SingTel tech that helped solve my problem of intermittent disconnection requiring me to restart my ONT/router, the signal strength reaching my ONT was between -24 to -25dBM, which is the range that users might face intermittent connection. Post-repair by Netlink Trust signal went up to -19.51dBM and problem completely solved

I subsequent bought an $27 optical light meter from online and used it to measure incoming signal strength at my Termination Point. For those doing it, need to set the light frequency detection to 1490nm. This gadget helped me subsequently to troubleshoot when my home internet became totally dead subsequently, which showed signal of -70dBM (ie total disconnection). Told SingTel CSO the underlying problem and saved me the trouble of having to spend time with CSO going through all the unnecessary troubleshooting steps. SingTel still needed to get their tech to come into confirm the dead fibre link (ie -70dBM signal at the TP) but they quickly got hold of NLT to come in to fix the severed fibre connection just outside my house and got everything back online within a day

Did the tech guy explain to you how the fibre line outside the house got disconnected? Poor connection or dirty connection or cable cut?

 

[stanlawj]

How come i am not able to recontract/upgrade to MR 10Gbps plan? No option to choose that. Only got normal plans. I cannot find the option "Simply select the 'speed boost to 10Gbps' option to proceed with the upgrade."

From support:

I am an existing Fibre Broadband customer with 1Gbps/2Gbps Fibre Broadband. Can I recontract or upgrade to HyperSpeed 10gbs ?​

July 26, 2023
To easily upgrade from your current 1Gbps or 2Gbps Fibre Broadband plan to our HyperSpeed 10Gbps, please check your recontract eligibility and explore your options by logging into your MyRepublic Broadband MyAccount. Simply select the 'speed boost to 10Gbps' option to proceed with the upgrade.

Once the HyperSpeed 10Gbps is successfully installed, your existing plan will be terminated for a seamless transition. If you are using a device provided by us, you may be required to return it. Our team will provide you with clear instructions regarding the return process.

During the installation appointment, our team will collect the Optical Network Terminal (ONT) and any associated accessories that were provided to you.

For further assistance with the recontracting process or any questions you may have, our customer support team is ready to help.

Don't bother with 10G plans yet. You don't want to be a guinea pig for the equipment/network trials and suffer tech issues. Most important is have stable connection that works 24/7 without any headaches.

 

[berlo84]

No mentioned of needing to install new termination point by Singtel.
NLT came down this morning and I did not receive any call. So should be fine

Should be patching done at MDF room

 

[Rubick]

Should be patching done at MDF room

yea most prob.
Anyway Singtel 10G seems to be at a good deal currently and at least they not on trial