[new] Heya.sg

[belgarathc]

I've been using Heya for about a month now. Can safely say that it's generally quite ok, but the internet gets horribly slow (cannot watch videos or Instagram reels) at certain timing and places. can't really complain about the $10 price point, but i'm quite worried about the fact that cannot receive SMS when overseas.
considering switching over to an MVNO that at least allows for receiving of SMS OTP when overseas, otherwise really headache.

I am overseas. I can receive sms.

 

[uncle_josh]

are you able to do hotspot with Heya?

yes. frequently do that. Still cannot finish all the 100GB data.

 

[speedboat14]

I am overseas. I can receive sms.

Which country? mainly interested in receiving SMS outside MY, TH, ID

 

[belgarathc]

Which country? mainly interested in receiving SMS outside MY, TH, ID

Europe

 

[gapboy]

now heya can be top up on axa machine

 

[ngbc]

now heya can be top up on axa machine

 

[BoSquare]

Can't rmb how I ended up with an odd balance of wallet credit ($7). Any bros here know how to use that? Can't seem to top up odd amounts.

 

[teoma]

If I bought their $30 credit, will my account automatically recharge after the 30 days until my credit finish (like SIMBA) or do I need to go in and manually recharge?

 

[teoma]

don't see this option when I go on AXS on my computer?

 

[ST9611]

Can't rmb how I ended up with an odd balance of wallet credit ($7). Any bros here know how to use that? Can't seem to top up odd amounts.

Same here. Can you top up $6 in shopee? have $4 credit in main balance.

 

[ngbc]

don't see this option when I go on AXS on my computer?

Cut & paste one of the comment :

How about using AXS mobile app?

Author
heya
Hi, Thank you for reaching out to us. Please allow us to share that it's only available via kiosk. You will be able to conveniently top-up your heya plan and add-ons using AXS Kiosks. However, it's important to note that at this time, only the heya Plan and add-ons are available for top-up via AXS Kiosks. Unfortunately, heya wallet credits top-up is not currently available through this channel. We hope this clarifies. Thank you. - Kesh

 

[teoma]

Cut & paste one of the comment :

Thanks!

 

[swathe]

Does it work this way?

1. Expiry on 31 Jan
2. Topup on 29 Jan
3. heya deduct on 31 Jan
4. Cycle renews from 1 Feb to 29 Feb

 

[keenklee]

Does it work this way?

1. Expiry on 31 Jan
2. Topup on 29 Jan
3. heya deduct on 31 Jan
4. Cycle renews from 1 Feb to 29 Feb

IMHO.
Open the App
Look for the Heya.SG blue mascot ( erm...dunno what animal or fish )
Look for the amount of GB left.
Below that is the day and month follow by the word expiry.
That is the date you buy the new plan.

 

[bueysongLaiQikuamai]

Have joined the heya family, wanna check can use the app to do self top up??

 

[keenklee]

Have joined the heya family, wanna check can use the app to do self top up??

IMHO.
Can.

 

[eBuddy]

Possible to get a replacement sim card for the same number if sim card lost or damage?

 

[Jimmy lai]

Hi All, May I know is Heya plan is consider postpaid? Yesterday I go to one of the authorised seller they informed me is prepaid sim. I might unable to port out using the same number to other telco like Giga, My Republic etc.. Is it true?

 

[sibeiTrolled]

May I know is Heya plan is consider postpaid? Yesterday I go to one of the authorised seller they informed me is prepaid sim

The basis of prepaid is you buying a sim card and topping it up with credits.

Heya works this way but they blur the lines with recurring CC/DC payment.
With SIM only plans or contactless plans, you can safely ignore the thing about prepaid and postpaid unless your original number is prepaid. Then you have to find a way to make it into a postpaid

I might unable to port out using the same number to other telco like Giga, My Republic etc.. Is it true?

Why can't you port out?

To clarify, i am not a Heya customer. But to me, if they allow port in, the same number can be ported out
https://heya.sg/support

Edit - https://www.singtel.com/content/dam/heya/pdf/heya_TnCs.pdf
"heya is a postpaid SIM only mobile plan provided by Singtel Mobile."

 

[keenklee]

IMHO.
IIRC, got someone ported out before. Will the someone please show yourself ?