[new] Heya.sg

[keenklee]

Verify this as well. Before was 230GB after top up is 200GB.

Lose 30GB on the day of expiry

IMHO.
Write to them.

 

[tanchoo1]

IMHO.
Write to them.

Why?

They're not breaching the T&C's. It clearly states 200GB is the maximum rollover. Yes we got 250GB last time but that's irrelevant.

The top up algorithm has changed. Last time the maximum rollover was only checked for the base top up of 50GB. The bonus top up of 50GB doesn't check the maximum rollover. Hence many people got 250GB.

Now the top up is only done once at 100GB directly, and maximum rollover of 200GB is enforced immediately after that.

So yes you may have 240GB data and when you buy the data plan it will drop to 200GB. If you don't need the rollover just top up after your data plan expiry date and it will restart at 100GB.

 

[keenklee]

Why?

They're not breaching the T&C's. It clearly states 200GB is the maximum rollover. Yes we got 250GB last time but that's irrelevant.

The top up algorithm has changed. Last time the maximum rollover was only checked for the base top up of 50GB. The bonus top up of 50GB doesn't check the maximum rollover. Hence many people got 250GB.

Now the top up is only done once at 100GB directly, and maximum rollover of 200GB is enforced immediately after that.

So yes you may have 240GB data and when you buy the data plan it will drop to 200GB. If you don't need the rollover just top up after your data plan expiry date and it will restart at 100GB.

IMHO.
They are not breaching the T&C when data go over 200GB ?

 

[maumu]

ok, I need some help again... just realised that they changed the interface such that it now shows:

Data: xx.x GB (9 days left)
Local calls: xxx mins (1 days left)
Local SMS: xx SMS (1 days left)

My last top up was on 13 Aug. Is it valid until 12 Sep or 11 Sep (30 days), which is.. today?

Should I top up today or tomorrow ah?

 

[Tedicious]

ok, I need some help again... just realised that they changed the interface such that it now shows:

Data: xx.x GB (9 days left)
Local calls: xxx mins (1 days left)
Local SMS: xx SMS (1 days left)

My last top up was on 13 Aug. Is it valid until 12 Sep or 11 Sep (30 days), which is.. today?

Should I top up today or tomorrow ah?

If I were u, I do the top up today. 11 or 12 sept, 1 day diff only.
Doesn't hurt much

 

[dao]

ok, I need some help again... just realised that they changed the interface such that it now shows:

Data: xx.x GB (9 days left)
Local calls: xxx mins (1 days left)
Local SMS: xx SMS (1 days left)

My last top up was on 13 Aug. Is it valid until 12 Sep or 11 Sep (30 days), which is.. today?

Should I top up today or tomorrow ah?

if you do *119#, you will get the exact date.

 

[maumu]

if you do *119#, you will get the exact date.

*119# says Exp 12-09-23

so I should top up today (11-09-23) correct?

anyway I already top up... I counted and today is the 30th day (including the day I previously top up as 1st day) so I guess after today it is technically expired liao (31st day) so to ensure the rollover, I just top up today... hope I did it right.

 

[dao]

*119# says Exp 12-09-23

so I should top up today (11-09-23) correct?

anyway I already top up... I counted and today is the 30th day (including the day I previously top up as 1st day) so I guess after today it is technically expired liao (31st day) so to ensure the rollover, I just top up today... hope I did it right.

Lastly, please note it is fine to purchase the $10 data plan (from wallet or Lazada or Shopee or physical retailer) on the last day of expiry. My data expires on 25 August (the mobile app will say 0 days left, it's all good, data is still there), so I can buy the plan anytime between 00:00 and 23:59 hours today on 25 August to maximize the expiry date and also enjoy the rollover benefits.

Of course please don't wait until 23:59 buy the plan because if there is some delay activating the plan on their backend (online retailer is slow to buy for you, backend issues etc.), then you will lose all rollover benefits.

You will still get the bonus 50GB data though.

Base on the post above, you can top up on the day of expiry, ie 12-09-23 (0 days left), for your case.

 

[barnabaskoh]

is there a minimum period i need to be with heya before port out? i wanted port in to zym but zym say my number blacklisted by singtel..

 

[dao]

is there a minimum period i need to be with heya before port out? i wanted port in to zym but zym say my number blacklisted by singtel..

care to share why? how is zym better than heya?

 

[maumu]

Base on the post above, you can top up on the day of expiry, ie 12-09-23 (0 days left), for your case.

alamak, I already top up. nvmd will try next month.. my next Exp is 11-10-23.

strange that the CSO I chatted with say I should top up today to ensure rollover...

 

[barnabaskoh]

care to share why? how is zym better than heya?

i like the unlimited calls and 5g.

 

[tanchoo1]

alamak, I already top up. nvmd will try next month.. my next Exp is 11-10-23.

strange that the CSO I chatted with say I should top up today to ensure rollover...

CSOs are ignorant, which isn't necessarily their fault. They are located in a certain sub-continent and they have never owned or used a Heya line in their life.

You can top up anytime on the exact day of expiry. In your case, since your date of expiry is 12 Sep 2023, you can top up anytime from 00:00 - 23:59 hours on 12 Sep 2023 to keep the rollover benefits, as well as maximize your expiry.

I wouldn't recommend topping up at the very last minute though as the top-up does take a few minutes to come in, depending on which vendor you choose on Lazada / Shopee. I have only ever used the official Heya store on Shopee and the top up has always come in within 10 minutes. Mostly within 5 minutes.

But I don't wait until the last minute so it isn't an issue for me. I would say to be safe, top up anytime during the day if you're not a night owl and sleep before midnight. Perhaps during breakfast or lunch.

Just set a calendar reminder if it helps.

 

[tanchoo1]

IMHO.
They are not breaching the T&C when data go over 200GB ?

They are not.

 

[tanchoo1]

Base on the post above, you can top up on the day of expiry, ie 12-09-23 (0 days left), for your case.

You're absolutely correct. On the exact date of expiry, the Heya app will say "0 days left", you will still have whatever remaining data that you bought 30 days ago, and it only expires on 23:59 on the exact day of expiry.

So you have a window period of just under 24 hours to do the top up anytime on the exact day of expiry.

I have tested this on three different lines so far with no issues. It works perfectly.

 

[keenklee]

They are not.

IMHO.
You reckon they will give back the above 200GB data if they are not ?

 

[maumu]

CSOs are ignorant, which isn't necessarily their fault. They are located in a certain sub-continent and they have never owned or used a Heya line in their life.

You can top up anytime on the exact day of expiry. In your case, since your date of expiry is 12 Sep 2023, you can top up anytime from 00:00 - 23:59 hours on 12 Sep 2023 to keep the rollover benefits, as well as maximize your expiry.

I wouldn't recommend topping up at the very last minute though as the top-up does take a few minutes to come in, depending on which vendor you choose on Lazada / Shopee. I have only ever used the official Heya store on Shopee and the top up has always come in within 10 minutes. Mostly within 5 minutes.

But I don't wait until the last minute so it isn't an issue for me. I would say to be safe, top up anytime during the day if you're not a night owl and sleep before midnight. Perhaps during breakfast or lunch.

Just set a calendar reminder if it helps.

too bad I top up already before reading your reply... nvmd, lesson learnt.

next month will top up on date of expiry.

 

[tanchoo1]

is there a minimum period i need to be with heya before port out? i wanted port in to zym but zym say my number blacklisted by singtel..

No there isn't. You can stay with them for only one day and port out immediately.

It's the same with M1 Maxx. There is no minimum period. After all, you have already prepaid $10 or $15 for the whole 30 days; if you port out early they will just say thank you for the $10 (or $15). There are no refunds.

 

[tanchoo1]

too bad I top up already before reading your reply... nvmd, lesson learnt.

next month will top up on date of expiry.

It's only one day so you don't lose much, like the other helpful person said. I would also trust the CSO if I didn't know better from my own experience.

 

[tanchoo1]

IMHO.
You reckon they will give back the above 200GB data if they are not ?

Sorry I don't understand what you're going on about. Maybe it's just me, I'm too stupid. Sorry.