think you are right. but im just using the number for parking.
felt so weird with the replacement process.
went down to the selected retailer. i asked the boss about card replacement, whether heya informed them about my request. the boss was puzzled, and passed me a blank heya card.
he told me to check with heya and see whether the support is able to port my number to the blank card. didnt request any personal details from me. thereafter i chatted with the CSO online, gave them the card serial, and in an hour, my number was ported to the card.
no need to pay anything either.