MeRfMeRf
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sorry, can I check does Gucci provide repair services for bags ? what if the bag is more than 2 years old ? If yes, do they need any proof of purchase ?
yes they will still help chiu repair the bag no matter how old it may be, but also subject to spare parts availability if its replacement of zips, clips, buckles etc etc. no need proof of purchase. however do note that repairs will take anytime between 1 to 6months or more.
best to bring the bag down and show to them for their assessment.

