I've called Singtel with regards to jumping over from Starhub (broadband and TV services). However, the CSO that picked up my call don't even know what Starhub offers and just give me URLs to Singtel's website (which I already know).
If Singtel were to expect people to jump ship, your CSO needs to be better. Simply giving people URLs doesn't cut it these days.
Frankly, after the call, I really have 2nd thoughts about Singtel.
Save yourself the grief & dont jump ship. I did & regretted.
1. TV guide only has chinese text for chinese channels such as ch 8, ch u, star chinese, etc. My parents watch but rely on english subtitles so when tv guide synopsis is all chinese, big problem.
For starhub tv the language for tv guide can be english or chinese. Stinktel’s lame excuse was it depends on what the provider gives them. So i asked if she is saying mediacorp doesn’t like stinktel & that’s why they only get chinese text for tv guide & she was dumbfounded.
2. Pausing a show is poorly implemented. For starhub as long as your hard disk has space, u can pause for as long as u want & take all the time u want to watch after u unpause. In fact once i paused, forgot all about it, went out for several hours, came home & found it still paused!
For stinktel tv, i pause a show, go have dinner, come back 30 mins later & its unpaused, ie its showing the current show. Stinktel’s explanation was there is a time limit to when i MUST watch a paused show if not it will not be available for viewing any more but couldn’t explain why its so sh*tty.
3. If u have a poor memory, good luck cos stinktel tv has no alerts. Starhub u can set several alerts & 5 mins before show starts a reminder pops up. U can either change channel immediately or leave it, after which it will auto change channel 5 mins later.
I asked on the online stinktel chat if such feature was available & told yes. Now i find out its not.
I guess i shouldnt be surprised since from day 1 their online chat is useless. In fact their entire CS team is useless. Speak to 5 different ppl & get 5 different stories & no idea who is correct!
From enquiries about BB to mobile to tv, i’ve had headaches from day 1 with different staff saying different things.
Lesson learnt. I should have known that if their CS is so useless, their products would be equally sh*tty.
Now im stuck with stinktel for 2 years.