Official MIO TV Thread.......

[parky123]

now singtel damn cock up with all the pinoy CSO


my miotv contract expired last month so i already return everything including the setup box
yet they wan to penaliised me $370.00 for outstanding amount in this month bill.

Dear Mr Ong

Thank you for your e-mail regarding bill charges.

Please be informed that we have tried to contact you but was unsuccessful.

Allow us to clarify that a waiver of $370.00 for your MioTv account, ($370.00 + 7% = $395.90) has been raised and will be reflected in the next or subsequent bill.

We seek your patience and kind understanding in this issue.

We hope to have addressed your concerns. Should you require further clarification, kindly revert back to us or call our 1688 hotline / +6562351688 from overseas (IDD charges payable) and we will be glad to assist you with your query.

Thank you for your support and have a pleasant day.

Customer Care
Singapore Contact Centre, Consumer Operations
For and on behalf of:
Singapore Telecommunications Limited
Company Registration Number: 199201624D

 

[upgrade]

I noticed Channels 105 and 106 seem to have a lower resolution during live Premier League broadcasts, as if most of the bandwidth has been taken up by other live channels. Anyone else have this problem? BTW, I'm on fibre.

For EPL only 102, 103 and 104 are HD. The rest are SD.

 

[upgrade]

now singtel damn cock up with all the pinoy CSO

my miotv contract expired last month so i already return everything including the setup box
yet they wan to penaliised me $370.00 for outstanding amount in this month bill.
...

Curious what they cock up on. Set top box lost or termination excuses?

Very likely I will terminate in 9 months time when mine expires. Do not believe in paying for set top box rental.

 

[teqlo84]

mio tv subtitles

Hi. I just sign up for mio tv last month. anyone experience subtitles does not synchronize with the program? i was watching this channel 513 ydae (one tv asia), but the subtitles was lag by 30 seconds. it does not synchronize with the scenes from the drama. I called up mio tv and they claim it not their problem. I have a feeling it might be the set up box issue. Thanks.

 

[liangtam]

The subtitle is hard or soft subbed?

 

[AhBui168]

Mio tv Welcome Pack VS Free 20 family channels!!

which is better?

 

[teqlo84]

Hi. we have to choose the options of subtitles. Only currently sbs one tv asia (channel 513) offer this. Usually I will choose mandarin as the subtitles. But yesterday, both subtitles lag. It does not sychronise with the flow of the show. Is this call soft subbed? Hard sub is like kbs world where the subtitles already appear in the show is it?

 

[FinchGuy]

For EPL only 102, 103 and 104 are HD. The rest are SD.

OIC. Didn't know that. Thanks.

 

[teqlo84]

The subtitle is hard or soft subbed?

Hi. we have to choose the options of subtitles. Only currently sbs one tv asia (channel 513) offer this. Usually I will choose mandarin as the subtitles. But yesterday, both subtitles lag. It does not sychronise with the flow of the show. Is this call soft subbed? Hard sub is like kbs world where the subtitles already appear in the show is it?

 

[liangtam]

Yes.
Think you need to find a better customer service to make noise about the issue

 

[teqlo84]

Yes.
Think you need to find a better customer service to make noise about the issue

i actually believe it the set up box problem. but the customer service officer keep insisting that it the content provider which is the one tv asia channel problem. It seems like I am the only user who suffer this problem. The rest seems to be fine. If it the one tv asia channel problem, I am sure all the users in Singapore will be complaining about it. It so frustrating that mio tv keep having problem. Almost every month I have to call up singtel because of the mio tv problems. (image freeze, no image etc).

 

[chuppachop]

Subtitles issues are fr the channel provider, I.e. Sony Pictures Television Asia. Just request the CSO to feedback to the backend dept. At least mio TV allows subscribers to choose subtitles. and audio. Look at Starhub their STB can't even allow selection of subts. And they dun want to offer the service.

 

[fulltime68]

Hi, I using star hub fibre plan but I want to subscribe to mio tv.. I was told mio tv setup box can only connect to singtel modem and this bloody modem needs to connect to singtel home line? How true is it? I dun need home line and I dun see why I shld pay $10 for it every mth..

 

[parky123]

i subscribe to miotv and they charge me $9 extra every month for phone line .
and what a joke got to pay extra to use their phone line for outgoing telephone call ontop of the $9

 

[chuppachop]

HK IPTV provider, now TV, also requires a phone line to access their servicesikewise Malaysia's hypp tv, its a norm for IPTV providers around the world.

 

[Francis85]

I am back.....

 

[liangtam]

I am back.....

To install more mioTV? kekeke

 

[nomoney25]

Hi, I using star hub fibre plan but I want to subscribe to mio tv.. I was told mio tv setup box can only connect to singtel modem and this bloody modem needs to connect to singtel home line? How true is it? I dun need home line and I dun see why I shld pay $10 for it every mth..

Yes it is very true, lot of miotv subscribers are being forced to take residental phone line, me too.

 

[Francis85]

No more installations le...... Sit in office liao.......

To install more mioTV? kekeke

 

[Joelleyuan]

MioTv so mafan de arr??
if i want to subscribe JUST the MioTv, but sign for Fibre Broadband w Viewquest or MyRepublic, can?? i dont want to use Singtel's internet connection!
how much to just subscribe MioTv?