Official MIO TV Thread.......

[nicsnaps]

@beano, apologies for the belated response. Thanks for the PM but it looks like the contact may have left Singtel.

 

[renfred89]

I've terminated the miotv 2 yrs ago but singtel doesn't want to take back the box. Nw collecting dust. How do i return it?

from what i know, you have to return the equipment before its terminated. Calling hotline won't terminate it but merely putting up a request.

You can return the equipment to designated singtel shops like causeway point, comcentre etc

 

[Singtel]

Hi nicsnaps,

Our product and customer care teams are looking into your case and we understand they have been in touch to follow-up.

Hope our colleagues are able to help resolve the issue you are encountering.

Thanks.

@beano, apologies for the belated response. Thanks for the PM but it looks like the contact may have left Singtel.

 

[Singtel]

Hi tortoise18,

You can return your set-top box (STB) or optical network router (ONR) to any of the following 4 Singtel retail outlets:

Singtel Shop @ Comcentre
Singtel Shop @ Tampines Mall
Singtel Shop @ Causeway Point
Singtel Shop @ Jurong Point
Remember to bring along the set-top box, power adapter, and remote control. For optical network router please bring along the optical network router (ONR) box and power adapter.

Take Note: Singtel Wireless Router and optical network terminal(ONT) is not required for return.

If a third party ( at least 21 years old and above) is returning on account holder’s behalf, they are required to bring the following documents as per below:

• Account holder’s original NRIC/identification card

• The appointed representative’s NRIC/identification card

• A signed authorization letter from the account holder which indicates:

Account holder’s name (as shown on account holder’s NRIC)

Account holder’s NRIC/identification number (please mask out the first 4 digits e.g. SXXXX567A)

Name of the representative (as shown on their NRIC)

The representative’s NRIC/identification number (please mask out the first 4 digits e.g. SXXXX567A)

Indicate that the representative is authorized to return the equipments on behalf of the account holder

Account holder’s signature

Thanks.

I've terminated the miotv 2 yrs ago but singtel doesn't want to take back the box. Nw collecting dust. How do i return it?

from what i know, you have to return the equipment before its terminated. Calling hotline won't terminate it but merely putting up a request.

You can return the equipment to designated singtel shops like causeway point, comcentre etc

 

[croc1977]

dear all , can i check with you on singtel tvb channel...

will it have same day broadcast VOD like those 830/930pm drama in dual sound like SH Ch860 or must wait 3 mths?

i saw promo big white duel only broadcast on vod in Nov 19 which is 3~4 mths after hK Broadcast.

please advice

 

[chuppachop]

Yes, the 2 drama slots + 1 sitcom slot on weekday primetime is on the TVB Jade Ch and also on the yellow button catch up channel .... A few hours later or the next day ..... Their in house Jia Le channel now have a TVB drama block, but broadcast older series (few months ago) ... The Big White Duel promo you saw is for Jia Le.

 

[croc1977]

Yes, the 2 drama slots + 1 sitcom slot on weekday primetime is on the TVB Jade Ch and also on the yellow button catch up channel .... A few hours later or the next day ..... Their in house Jia Le channel now have a TVB drama block, but broadcast older series (few months ago) ... The Big White Duel promo you saw is for Jia Le.

2 drama slots + 1 sitcom slot are they in dual sound during catch up?

 

[chuppachop]

yes, they are in dual audio.

 

[clnng]

Dear SingTel. I'm a current SingTel broadband 1 GBps subscriber with my ONR in bridged mode + Asus router. Would I be able to use SingTel TV in this setup with your set-top-box plugged into my Asus router? If so, which router would work? I'm currently using Asus AC88U. If need be, I can change to a different Asus router like the latest WiFi 6 router (RT-AX92U).

 

[Jerroldscv]

Dear SingTel. I'm a current SingTel broadband 1 GBps subscriber with my ONR in bridged mode + Asus router. Would I be able to use SingTel TV in this setup with your set-top-box plugged into my Asus router? If so, which router would work? I'm currently using Asus AC88U. If need be, I can change to a different Asus router like the latest WiFi 6 router (RT-AX92U).

Bro
Go to iptv under asus
Select singtel- others
Shld be 4th option

 

[clnng]

Bro
Go to iptv under asus
Select singtel- others
Shld be 4th option

Thanks for the help, bro. It used to work with Singtel - Others, but not anymore. It's currently at 'None'. Back in Aug, SingTel technician came down to do the TV installation and couldn't get my Asus to connect with anything but 'None'. Without a Singtel profile under IPTV, i don't think their TV service would work. I'm suspecting it's something to do with the version of their ONR (in bridged mode) that is causing this issue. It used to connect with Singtel - Others. It's non-stop hell grappling with access to sports program now that Starhub has terminated their cable service. I am on their Starhub Go streaming service, but FoxSports don't work with their app. I have Starhub tech support on my speed dial these days

 

[Jerroldscv]

Thanks for the help, bro. It used to work with Singtel - Others, but not anymore. It's currently at 'None'. Back in Aug, SingTel technician came down to do the TV installation and couldn't get my Asus to connect with anything but 'None'. Without a Singtel profile under IPTV, i don't think their TV service would work. I'm suspecting it's something to do with the version of their ONR (in bridged mode) that is causing this issue. It used to connect with Singtel - Others. It's non-stop hell grappling with access to sports program now that Starhub has terminated their cable service. I am on their Starhub Go streaming service, but FoxSports don't work with their app. I have Starhub tech support on my speed dial these days

Have u tried with other spare modems?

 

[rainforest]

Hi, recently my mio tv some time will just loose connection and restart again, the modem on/off light will flash to restart. What happen?

 

[Jerroldscv]

Singtel once awhile will have no connection
Tat night i call to complain
They say i use 3rd party router _ asus
Refuse to troubleshoot for me
End up i call asus
They say its singtel end prob
Whole night no internet
I resetted all stuffs end up still cannot

Morning wake up sudden ok

Really suspect its singtel end

 

[clnng]

Have u tried with other spare modems?

Don't have any spare modem. I have done a few re-locations over the past few years and each time, they replace my ONT/ONR. I think I will call them up again to ask if they have any clue...

 

[nicsnaps]

Hi nicsnaps,

Our product and customer care teams are looking into your case and we understand they have been in touch to follow-up.

Hope our colleagues are able to help resolve the issue you are encountering.

Thanks.

It took a while but the issue has now been resolved, with thanks to Mr Yongda from your backend support for coordinating and following up with the relevant teams.

 

[meltitude]

ONT-Asus with 2 Set Top Boxes

Hi guys, can I check if it's possible for me to have 2 Set Top boxes if my ONT is connect to my Asus 86U?

Currently using the Singtel others LAN-IPTV settings. If I wanna get an additional STB, what settings do I need to do in order to make it work?

 

[xiaofan]

Hi guys, can I check if it's possible for me to have 2 Set Top boxes if my ONT is connect to my Asus 86U?

Currently using the Singtel others LAN-IPTV settings. If I wanna get an additional STB, what settings do I need to do in order to make it work?

I believe it is not possible with 3rd party routers if you want to use two or more SingTel TV boxes.

 

[renfred89]

Asus routers can under manual profile, can use port 3 and 4 for singtel tv..

I believe it is not possible with 3rd party routers if you want to use two or more SingTel TV boxes.

 

[matt trakker]

Where to go to return my set-top box and other accessories if I want to terminate the service? Do I still need to call a number? FYI my cable subscription is not under contract.